Asset Track vs. Ivanti Neurons for ITAM

I think for a remote IT company, this is a great inventory and remote access program.

Incentivized

• Remote PC Inventory
• Remote PC access (PC access)
• Reporting
• Offsite PC access (through LANDesk Gateway)

Incentivized

• Licensing can be complex and is fairly expensive. I did not research other ITAM solutions as we use the entire Ivanti suite to see how pricing compares, but it does seem expensive.
• Be careful when you are building you CMDB module in the Ivanti Service Desk tool, we found the hard way that create custom CI processes requires an ITAM license.
• We have submitted a few bugs and the resolution from support seems slow. I find this is common with many vendors, but was hoping for better resolution times with Ivanti.

Incentivized

We brought the CA suite of ITAM tools in previously and the project failed. We selected Ivanti because of a previous relationship and we already owned the Service Desk product. It was an easy decisions and we needed specific integration with the CMDB module of Service Desk, which the IT Asset Mgmt Suite provided us.

Incentivized

• We have seen tremendous ROI with custom processes set up to manage the lifecycle of our assets. This was a huge void for us previously and now we can see when assets are coming/going and when they should be retired.
• Integration with other apps via API has allowed us to automate manual tasks and streamline processes.
• Tie-ins with the CMDB function of Service Desk have allowed us to create dynamic workflows to manage the lifecycle of assets and other related assets. Very powerful use case.

Incentivized