Arts People vs. Slido

Arts People is one of the best business decisions our theatre has ever made. It relieves staff of some of the tedious, time-consuming tasks while increasing the ease of selling tickets and subscriptions. That's our goal--to sell tickets easily, in a user-friendly manner at a reasonable cost. That's what Arts People allows us to do. It works for tiny venues (to greet each guest personally) as well as huge venues (ticket scanning solution). It is less appropriate for a one-time event. An Arts People user should have an ongoing series of events to take advantage of all the features (it even has a membership feature) and the time for training.

Incentivized

It’s particularly suitable for large meetings and town halls, where it can run live polls and make the meeting more interactive. For less formal scenarios, such as small meetings and quick calls, or when the public is not particularly tech-savvy. All in all, it’s a great tool that can fit in a bunch of scenarios.

Incentivized

• Their customer service is unsurpassed. Sometimes several folks will be working on different aspects of a complicated request, to address all the details. Once things are exactly the way I want it, as in season subscription package sales, a representative checks in to make sure we're satisfied. Only then is the ticket closed.
• They have a very comprehensive, full featured ticketing system for all types of events and venues. Their dynamic door list is our favorite feature--no static printed door lists for us. That helps us greet each patron with up-to-date information and check them off the list. While my box officers are doing that, I can be at a remote location and see in real time who has arrived. We can make collaborative decisions about, for instance, holding the curtain for a critics arrival or adding a chair for an unexpected guest of a ticket-holder. We can keep a couple of tickets on hold for box officer discretion to address those unforeseen ticket window requests. Great flexibility which allows us to be efficient while giving good customer service to our patrons.
• Even though the system is full-featured, it is not beyond the skills of those who considers themselves non-technical. Two sessions of training will get a box officer up-and-running. Because there are different levels of access, we don't have to worry about someone changing essential programming while they are checking in patrons.
• They made their ticket landing page look like our website, so people don't even realize that they have been taken somewhere else. Plus, the patron can easily navigate back to our actual site, seamlessly.

Incentivized

• Slido integrates well with Microsoft PowerPoint which is very much useful for us.
• The post poll dashboard reports are very much insightful.
• Shareable links are created easily with Slido. Also, this saves a lot of time and manual effort for us.

Incentivized

• Anything I've asked for, I've gotten so I don't see any need for improvement at the moment.

Incentivized

• I miss the Slack integration; they used to have this and they deprecated it in the last year or so.
• I believe they have a nice integration for PowerPoint, would be nice if they had something similar with google slides since that is what we typically use internally.
• We use the word cloud feature often and sometimes answers seem to get lost (as in don't show up at all) on the screen. for example, an answer will be there, then as more answers come in it disappears, and when we get to a certain threshold of answers it somehow pops back up again. It's not the worst but sometimes someone will ping me that their submission didn't make the word cloud and they're bummed.

Incentivized

The ease of use above everything else@ The power of questions used in such a user-friendly way. The fact that everybody now has a cell phone allows this tool to be used everywhere and in all kinds of group interactions. The sheer joy of seeing the results on your phone right away! Transparency rules!

Incentivized

The one reason I choose a tool for my workshop over other tools is their usability. I need a tool that my audience will be able to use adequately very rapidly. The learning curve has to be very steep. I never have the time to "train" my client on a new tool. They are always in a rush and there should not be anytime wasted in learning how to use a new tool. Slido provides me with great functionalities that are easyly learned in a live environment , be it virtual or in a face to face situation.

Incentivized

It is available all the time as it doesn't create issues while using.

Incentivized

It's great working and doing collaboration. Require more working on page reloading

Incentivized

I had to use the support for this tool only once. The response was very rapid, very professional and fulfilled my needs immediately. Online support services are sometimes advertised only to lure people into buying the product but and non-existent or difficult to use afterwards. Not with Slido. This was not an automated chatbot and the direct contact really helped me

Incentivized

It was very helpful knowing the software and its features.

Incentivized

I find that training is very informative as it helps understanding the software usages and implementation. It gives the usgaes area and how to create gamification and live Q&A section so that you can use in live team meetings and workshops. It is very useful in training and webinars where a large pool of people are there.

Incentivized

• Eventbrite is better for single, one-time events but isn't as full-featured as Arts People.
• Brown Paper Tickets is clunky to use and harder to change globally when an event changes or adds shows.
• Vendini--never used it because when I researched 10 different ticketing companies, they were the least helpful. They didn't listen to our needs, and instead told us what we should have. They were much more expensive than Arts People as well.
• Constant Contact is truly great as a marketing tool. But their events feature was awkward and the payment method was Paypal. However, since it's integrated with Arts People, we can use Arts People for sales and Constant Contact for marketing.

Incentivized

The real-time polling and Q&A features are seamless.
Participants can ask questions and vote on them, allowing for dynamic
interaction during presentations. Plus, Slido integrates well with popular presentation tools like
PowerPoint and Google Slides, and the Interface is awesome for both me as a host and for my participants to navigate.

Incentivized

It very scalable to large pool audiences during live townhall or meetings.

Incentivized

• Positive - Our online vs phone call or in-person sales have increased steadily over the past 4 years since using Arts People. Less labor for us, more sales.
• Positive - People are buying their tickets earlier than they used to - to reserve a coveted seat in a possible sold-out performance. That makes planning our marketing easier--whether to offer HotTix or special coded offers for shows that have fewer sales.
• Negative - Some older folks still have problems with redeeming their subscription tickets for individual tickets without our personal assistance. We've been trying to pinpoint what that is--and Arts People helped us make a few adjustments. Sometimes people don't like to log in. That's one of the challenges of an integrated system. If the patron's profile changes in a way that impacts their subscription links, we need to step in. However, the overall time it has saved us in managing subscriptions is immeasurable.

Incentivized

• Slido helped us increase student engagement which resulted in improved academic results for our students
• The Q&A feature helped us answer questions we received from parents and audeince during live events which resulted in increased admissions in our educational institution
• The gamification of polls and surveys helped us attract a lot of audience and made the meetings interactive

Incentivized