ARGUS Intelligence vs. MRI Residential Management

[Argus is] the best property valuation tool on the market but you also can't really do any advanced property valuations without Argus. It's an industry standard and while there are competitors, they do not approach the same feature set or institutional usage the Argus has.

Incentivized

MRI Residential Management is so NOT user-friendly. I don't particularly care for using it and know that there are better programs out there. But this was a good choice for our company when we were much smaller. I believe we've outgrown it. We have started to implement Salesforce, and I believe that the plan is to integrate Saleforce's equivalent program module sometime in the near future.

Incentivized

• Financial forecasting
• Property Valuation
• Improves Decision Making

Incentivized

• Reporting
• Tracking Data

Incentivized

• It does have a fairly steep learning curve in order to use to its best capabilities
• It is a bit costly per member
• Building a project takes time

Incentivized

• Sometimes the data that is outputted is not consistent (back end of the database is constantly being updated), have to follow up with our client relationship manager
• Sometimes very rigid
• Incremental cost to add on information (if we want MRI to host certain documents in the cloud)

Argus is the type of program that is very difficult to just sit down and figure out. Our analysts must have formal training in order to use it. The standard is a three day classroom course that is offered on a pretty regular basis.

Incentivized

Support is pretty good. The techs are pretty knowledgeable about the product and confident. You don't feel like they are just going through the knowledgebase and they are easy to understand. I have also never been stuck on hold for a long period of time to speak to someone.

Incentivized

They have a terrible help center and the training tools and videos are useless and not helpful. They need to invest in better training tools and modules for people to refer to. Especially when there is no designated training person within a company to teach newcomers how to use it.

Incentivized

We had a proprietary access database, but wanted to utilize MRI because of support (annual fee is in the tens of thousands versus a hundred thousand plus build out). The user interface is pretty straight forward, and there is available training as well. Updates are done online via the SAAS website so we don't have to worry about any coding issues here in house.

• Our investments are better managed and maximizes our return on investment
• Our analysts can discuss as a group in one location
• initial investment in Argus takes time to recoup.

Incentivized

• Less reliance on line of business only databases (essbase and access)
• Quicker access to operating statements
• Less double work (saving items in the cloud versus in the drive)