TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    MRI Residential Management

    Score8 out of 10
    N/AMRI Software offers residential management for the multifamily real estate marketing. Capabilities include leasing workflow, prospect management, resident management, billing, facility maintenance, and performance management. The company was founded in 1971 and offers several residential and commercial property and investment management solutions.N/A
    Pricing
    MRI Residential Management
    Editions & Modules
    No answers on this topic
    Offerings
    Pricing Offerings
    MRI Residential Management
    Free Trial
    No
    Free/Freemium Version
    No
    Premium Consulting/Integration Services
    No
    Entry-level Setup FeeNo setup fee
    Additional Details
    More Pricing Information
    Community Pulse
    MRI Residential Management
    Considered Both Products
    MRI Software
    Chose MRI Residential Management
    We had a proprietary access database, but wanted to utilize MRI because of support (annual fee is in the tens of thousands versus a hundred thousand plus build out). The user interface is pretty straight forward, and there is available training as well. Updates are done …
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    Best Alternatives
    MRI Residential Management
    Small Businesses
    Condo Control
    Score9 out of 10
    Medium-sized Companies
    Condo Control
    Score9 out of 10
    Enterprises
    No answers on this topic
    All AlternativesView all alternatives
    User Ratings
    MRI Residential Management
    Likelihood to Recommend
    5.0
    (2 ratings)
    Support Rating
    1.0
    (1 ratings)
    User Testimonials
    MRI Residential Management
    Likelihood to Recommend
    MRI Software
    Well suited scenario - MRI Residential is obviously good for residential real estate. It doesn't make sense to just plug in industrial, hotel or commercial real estate management as those are different types of products. Those who have access to the cloud can easily download information off site to do an analysis. Less appropriate - Information may need to be scrubbed. For instance, there could be operating statements that are inputted incorrectly because items are miscoded.
    Read full review
    Pros
    MRI Software
    • Reporting
    • Tracking Data
    Incentivized
    Read full review
    Cons
    MRI Software
    • Sometimes the data that is outputted is not consistent (back end of the database is constantly being updated), have to follow up with our client relationship manager
    • Sometimes very rigid
    • Incremental cost to add on information (if we want MRI to host certain documents in the cloud)
    Read full review
    Support Rating
    MRI Software
    They have a terrible help center and the training tools and videos are useless and not helpful. They need to invest in better training tools and modules for people to refer to. Especially when there is no designated training person within a company to teach newcomers how to use it.
    Incentivized
    Read full review
    Alternatives Considered
    MRI Software
    We had a proprietary access database, but wanted to utilize MRI because of support (annual fee is in the tens of thousands versus a hundred thousand plus build out). The user interface is pretty straight forward, and there is available training as well. Updates are done online via the SAAS website so we don't have to worry about any coding issues here in house.
    Read full review
    Return on Investment
    MRI Software
    • Helps track income
    • Helps with on-time billing
    • Keeps us on budget with projects
    Incentivized
    Read full review
    ScreenShots