Ardexus CRM vs. Veeva CRM

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Ardexus CRM
Score 8.1 out of 10
N/A
Ardexus Customer Relationship Management (CRM) is built as a marketing, sales, service, and mobile CRM solution.N/A
Veeva CRM
Score 8.4 out of 10
N/A
Veeva CRM is an enterprise customer relationship management application for pharmaceutical, biotech, consumer health, and animal health companies. CRM supports field sales and medical teams, including primary care, specialty care, key accounts, retail sales, and medical science liaisons.N/A
Pricing
Ardexus CRMVeeva CRM
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Ardexus CRMVeeva CRM
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Ardexus CRMVeeva CRM
Features
Ardexus CRMVeeva CRM
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
Ardexus CRM
8.1
1 Ratings
5% above category average
Veeva CRM
9.1
4 Ratings
17% above category average
Customer data management / contact management10.01 Ratings10.04 Ratings
Workflow management7.01 Ratings9.04 Ratings
Territory management7.01 Ratings7.04 Ratings
Opportunity management7.01 Ratings8.03 Ratings
Integration with email client (e.g., Outlook or Gmail)10.01 Ratings10.03 Ratings
Interaction tracking10.01 Ratings10.04 Ratings
Channel / partner relationship management6.01 Ratings9.03 Ratings
Contract management00 Ratings10.03 Ratings
Quote & order management00 Ratings9.03 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Product A and Product B
Ardexus CRM
9.0
1 Ratings
18% above category average
Veeva CRM
9.3
3 Ratings
21% above category average
Case management9.01 Ratings10.03 Ratings
Call center management9.01 Ratings8.01 Ratings
Help desk management00 Ratings10.02 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
Ardexus CRM
8.5
1 Ratings
11% above category average
Veeva CRM
8.5
3 Ratings
11% above category average
Lead management9.01 Ratings9.03 Ratings
Email marketing8.01 Ratings8.03 Ratings
Customization
Comparison of Customization features of Product A and Product B
Ardexus CRM
10.0
1 Ratings
29% above category average
Veeva CRM
8.8
4 Ratings
16% above category average
Custom fields10.01 Ratings8.04 Ratings
Custom objects10.01 Ratings7.04 Ratings
Scripting environment00 Ratings10.03 Ratings
API for custom integration00 Ratings10.04 Ratings
Platform
Comparison of Platform features of Product A and Product B
Ardexus CRM
10.0
1 Ratings
31% above category average
Veeva CRM
10.0
4 Ratings
31% above category average
Mobile access10.01 Ratings10.04 Ratings
Security
Comparison of Security features of Product A and Product B
Ardexus CRM
10.0
1 Ratings
18% above category average
Veeva CRM
9.5
4 Ratings
13% above category average
Role-based user permissions10.01 Ratings10.04 Ratings
Single sign-on capability00 Ratings9.04 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
Ardexus CRM
-
Ratings
Veeva CRM
9.7
3 Ratings
24% above category average
Task management00 Ratings10.03 Ratings
Billing and invoicing management00 Ratings10.03 Ratings
Reporting00 Ratings9.03 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
Ardexus CRM
-
Ratings
Veeva CRM
8.7
4 Ratings
14% above category average
Forecasting00 Ratings8.03 Ratings
Pipeline visualization00 Ratings9.03 Ratings
Customizable reports00 Ratings9.04 Ratings
Social CRM
Comparison of Social CRM features of Product A and Product B
Ardexus CRM
-
Ratings
Veeva CRM
8.5
1 Ratings
15% above category average
Social data00 Ratings8.01 Ratings
Social engagement00 Ratings9.01 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of Product A and Product B
Ardexus CRM
-
Ratings
Veeva CRM
9.0
2 Ratings
21% above category average
Marketing automation00 Ratings9.02 Ratings
Compensation management00 Ratings9.01 Ratings
Best Alternatives
Ardexus CRMVeeva CRM
Small Businesses
Salesmate
Salesmate
Score 9.9 out of 10
Salesmate
Salesmate
Score 9.9 out of 10
Medium-sized Companies
Creatio
Creatio
Score 9.7 out of 10
Creatio
Creatio
Score 9.7 out of 10
Enterprises
Creatio
Creatio
Score 9.7 out of 10
Creatio
Creatio
Score 9.7 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Ardexus CRMVeeva CRM
Likelihood to Recommend
8.0
(1 ratings)
9.0
(4 ratings)
Usability
9.0
(1 ratings)
-
(0 ratings)
Support Rating
8.0
(1 ratings)
-
(0 ratings)
User Testimonials
Ardexus CRMVeeva CRM
Likelihood to Recommend
Ardexus Inc.
It is well-suited for mid-sized companies. And the pricing is relatively better. I don't think it will work well well with companies handling bleeding-edge tech. But if u are looking for a typical CRM which does what it's supposed to do, then go for it. And it works well with your ERP software too.
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Veeva Systems
Good for larger teams with a lot of activities and therefore a good justification for the investment. Great for 'as above' + the companies looking to integrate Veeva CRM with other Veeva offerings, such as Align, Inslight, Zinc/PromoMats etc. Not so great for smaller organisations or those with more slightly more restricting budgets.
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Pros
Ardexus Inc.
  • Integrates well with Lotus Notes
  • Integrates well with Outlook
  • Is IBM-based
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Veeva Systems
  • Commercial Cloud
  • Sunrise UI
  • Multi device support from browser, iOS devices
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Cons
Ardexus Inc.
  • UI is very basic
  • NO themes options in web mode
  • NO Call option online
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Veeva Systems
  • There is no offline version of the app so it is hard for field staffs to access where internet connectivity is not strong
  • Can be expensive specially for a smaller company as it is based on SAAS platform
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Usability
Ardexus Inc.
Firstly, it's relatively cheaper than the other products in this segment but offers more features. For mid-Sized companies, this CRM is the best choice. If the company is already using Lotus Notes, the integration becomes easier. And finally, this is IBM-based.
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Veeva Systems
No answers on this topic
Support Rating
Ardexus Inc.
Actually, I never had to use support during all this time.
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Veeva Systems
No answers on this topic
Alternatives Considered
Ardexus Inc.
Oracle CRM on-demand is better for a huge company; it doesn't offer the level of customization this CRM offers. It provides less scope for 3rd party integrations. The analytics are far better with Ardexus CRM. Oracle CRM has not changed in 10 years, whereas Ardexus CRM gets constant Updates.
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Veeva Systems
Better for field based medical personnel when recording Medical calls.
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Return on Investment
Ardexus Inc.
  • Increased per person productivity
  • Saves time when compared to doing it manually
  • It makes data easily retrievable
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Veeva Systems
  • Oftentimes it is the field sales force that heavily influence the choice of the CRM solution. It appears that many of our field sales force prefer Veeva. Happy reps = more actively used CRM = clearer understanding of the reps' activities.
  • Veeva offer 2 implementation versions - out of the box implementation (around 6-8 weeks to install) and 'all singing, all dancing' implementation (based on the length of your specific string). You can pick one and therefore influence your ROI accordingly.
  • Again, as Veeva CRM is pretty much a de facto CRM solution, this is good for scalability if/when rolling it out across multiple regions/branches
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ScreenShots