Arcoro is an HR technology company focused on the construction industry, offering solutions to help companies hire, manage and grow their back office, professional and skilled trade workforce.
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Paycom
Score 7.4 out of 10
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Paycom supports HR and payroll with automated, employee-first technology that supports every stage of employment. Its single database enables seamless data management, to reduce errors, endless data entry and time-consuming administrative tasks.
For my industry, ExakTime is incredible. The geo fencing, and clock-in locations and job types works incredibly well. I am likely to recommend because I have and I do recommend it constantly to others in my industry. I would say the only reason more people are not trying is it, is because they are of an older generation and using a virtual program can be daunting.
It's very mobile friendly, especially for people that aren't tech savvy. We have an aged workforce where we were really concerned about how they would adapt, going from the comfort of using paper to a mobile and online application. But the training was really easy and the adaptation has been simple for us as a company.
I think that it's just really user friendly on both sides, the employer and the employee side. I think from the employer side, once you get a niche of it and how it works, it's really easy to troubleshoot on your own. At least from my experience, you rarely have to call your contact because it's just so easy to try to figure out on your own. And on the employee side, I feel like the fact that we get to see what employees see, but before we put anything out really helps us help them if they are running into any issues. But typically when we do send something out, we just did our performance reviews, no issues whatsoever. It kind of takes you step by step. I feel like it just does a really good job of seamlessly taking people step by step in every process throughout whatever they're doing in Paycom.
We wish that Paycom would offer more hands-on help. A lot of our specialist is great in helping us to resolve whatever issues that we have. However, it's just a list of steps to get there. It's not necessarily like, "hey, here you go, here's the resolution to your problem." So if we don't already understand how to do something, providing steps doesn't necessarily clear that understanding up or provide any clarification.
Additionally, I find that for our organization in particular, we have specific niches within it that Paycom doesn't really address or has any solution on how to address it. It just remains unresolved to this day and we continue to have errors in that area.
I don't have any major problems with Exaktime so I do not see a reason to switch to something else. All the bugs and learning curves have been worked out so move to another company will take too much time of which we do not have. I have become an Exaktime expert and don't trust another software that guarantees geofencing timekeeping.
Because it has everything that we need and as we grow, we are learning how robust Paycom can actually be but we need to be willing to spend the money. It's not expensive but we, as a company, are not used to spending that much on a system for HR and payroll.
ExakTime is very intuitive and easy to use in some cases. From an ExakTime Mobile perspective, it is very simple and easy to use. The Clock In/Clock Out screen is intuitive and easy to learn. Similarly, the ExakTime Connect side is very smooth and simple for Time Card Detail viewing and Report usage, but it is sadly lacking in User Experience in Scheduling.
The interface is very intuitive, you can navigate it pretty well. Everything's pretty much spelled out and the features just flow really well. They make it easy for you to go back and forth with the UX/UI type of interface. So I think it was built pretty well.
I have had problems outside of normal business hours and I get a return phone call from them pretty quickly. There has only been I think 1 instance that I waited for too long to be able to fix my situation.
Our TSR has been wonderful to work with. Every step of the way he was quick to respond and answer any questions we had. I knew I could reach him at any time (day or night) and he would be available to assist. Implementing a new HRIS system is obviously a huge task and I contribute all our success to our rep Kurt! Of course, with any implementation, there were bumps along the way and issues. But I always knew we would work as a team to get those issues figured out. Working in the Paycom system has been smooth and easy to learn and I enjoy the employee self-service interface. Our managers have had positive things to say and are all excited about the changes we have been able to make to our organization due to Paycom being implemented.
It was good, but hard to know what questions you need to ask until you actually get in there and start working with a live product. But Paycom is also very helpful every time I call and can't figure something out. Nathan has been very friendly and helpful no matter what I call him about. He is always eager to help out.
Gave a notice to all employees to come to work 15 min early on the day planned to implement the program. I had Spanish and English signs on how to down load the program and log in I showed them ALL how to log in and out and explained that they are responsible for reporting accurate time. I had them all sign a policy that lunch breaks were mandatory for all employees at least 30 min per day. This ensures safety on the roofs. We had a few people who did not have passwords to the app store and we had a few problems with android phones but most of them were on their way quickly. Most not happy about the change but I hope they see the benefit of it now.
Not at all satisfied it was a nightmare we spent over 8 months with the implementation team having issues after issues all related to the Puerto Rico regulations (half my employees are in Puerto Rico) and at the end we were moved over from the implementation team to the production team without all the issues being resolved
This is the first product like this that we've used. We've been using ExakTime for several years now, and I can't imagine going back to manual entry! I also wouldn't think there's any comparable product on the market that allows as much customization or would be as user friendly as ExakTime
We really only had Paychecks and that was our biggest problem is that with several different companies, it was very hard If you had a salary employee and didn't terminate them in the prior company, they get paid twice, so this has really been definitely a big help for us.
Improved payroll accuracy and employee time breakdown by type of work, greatly reducing the manual data tracking and time spent by employees on such tracking. More time for actual work!
Employees can interact via field notes while on the job, providing revisions to data entered if appropriate. Improves administrator efficiency as well.
Reports significantly improve time tracking, positively effecting job costing recordkeeping and evaluation.
I would think the most time would come from applicant tracking and I don't think that's a Paycom issue necessarily. I think it was a training issue during implementation. I would say that that has improved now that we had onsite training. But initially the applicant tracking piece can be difficult when you're used to just using an ATS. That's specifically for talent acquisition because there's a lot of nuances that goes into the system that Paycom bills.
