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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Aquant Servie Co-Pilot

    N/A
    Enterprise companies (1,001+ employees)
    Aquant Service Co-Pilot is a diagnostics and troubleshooting tool used to troubleshoot and triage even the most complicated equipment problems. With a fully guided experience, it is designed to enable users to the root of the problem quickly and implement the best possible fix, and to investigate, access relevant assets, find suggested parts, or escalate with just a few clicks. Service Co-Pilot continuously refines its capabilities by learning from real-world service data, expert insights,…N/A

    Luma

    Score9.9 out of 10
    N/AServiceaide headquartered in San Jose offers Luma, an AI virtual assistant designed for customer support.N/A
    Pricing
    Aquant Servie Co-PilotLuma
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    Aquant Servie Co-PilotLuma
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details
    More Pricing Information
    Community Pulse
    Aquant Servie Co-PilotLuma
    Considered Both Products
    Aquant
    No answer on this topic
    Serviceaide
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    100%
    Would buy again
    5 Answers
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    100%
    Happy with the feature set
    5 Answers
    Lived up to sales and marketing promises
    No answers on this topic
    100%
    Lived up to sales and marketing promises
    5 Answers
    Implementation went as expected
    No answers on this topic
    100%
    Implementation went as expected
    5 Answers
    Best Alternatives
    Aquant Servie Co-PilotLuma
    Small Businesses
    No answers on this topic
    No answers on this topic
    Medium-sized Companies
    Cortana (discontinued)
    Score7.5 out of 10
    Cortana (discontinued)
    Score7.5 out of 10
    Enterprises
    Cortana (discontinued)
    Score7.5 out of 10
    Cortana (discontinued)
    Score7.5 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Aquant Servie Co-PilotLuma
    Likelihood to Recommend
    -
    (0 ratings)
    8.5
    (5 ratings)
    User Testimonials
    Aquant Servie Co-PilotLuma
    Likelihood to Recommend
    Aquant
    No answers on this topic
    Serviceaide
    I can fast chat, share files, share screens, present, and collaborate on any work through a streamlined interface. it is very easy to use and accessible worldwide for meetings despite long distances between users, You can use it to meet people virtually using video and audio, making it easy to connect with people across borders. It saves a lot of time and is effective for both discussion and work meetings.
    Incentivized
    Read full review
    Pros
    Aquant
    No answers on this topic
    Serviceaide
    • It provides quick replies to the customer with chat it has AI which determines and replies to frequently asked questions.
    • Without stating the whole sentence it understands what the user is going to express it helps to get a better approach in terms of communication stability.
    • The best part is effective and satisfactory support given by he service owners.
    Incentivized
    Read full review
    Cons
    Aquant
    No answers on this topic
    Serviceaide
    • more accessibility
    • mprovement in the Spanish language
    • a friendlier system
    Incentivized
    Read full review
    Alternatives Considered
    Aquant
    No answers on this topic
    Serviceaide
    1. Cheaper 2. More user friendly for both the organisers and attendees 3. Better design
    Incentivized
    Read full review
    Return on Investment
    Aquant
    No answers on this topic
    Serviceaide
    • It is a somewhat complex tool to use where the learning curve can be high, but in the long run, customer service agents feel that the work is lighter. They are able to attend and prioritize customer calls making all customers feel satisfied with our services.
    • The purchase of this software is an investment that is undoubtedly worthwhile because, in the medium and long term, the sales department will work better and will be much more productive.
    Incentivized
    Read full review
    ScreenShots

    Aquant Servie Co-Pilot Screenshots

    Screenshot of Service Co-Pilot: Knowledge. 
The platform consolidates resources, making them accessible and simplifying the learning and training process.Screenshot of the system's interface - designed to ensure navigation and immediate access to necessary information.Product screenshotScreenshot of Service Co-Pilot Insights. 
Connects data points across different data sources, including structured and unstructured data, to offer actionable insights.Screenshot of cross-platform accessibility - the app is available for both internal service teams and customers via web and mobile platforms. It can be used to enhance an existing chatbot's performance and accuracy by integrating a knowledge base or through utilizing its API to create a customized user experience.Screenshot of Service Co-Pilot - Triage 
With recommended steps and parts, users can quickly navigate the problem and the required resources to solve it faster.