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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Aptean CRM

    Score8.8 out of 10
    N/ACDC Software (CDC) and Consona Corporation (Consona), both enterprise application software (EAS) providers of on-premise and cloud technologies to form Aptean in 2012. Onyx supports more than 1,700 mid-market and enterprise customers in approximately 50 countries. While Onyx is largely known for its on-premise horizontal customer relationship management software suite, it also provides industry specific versions for the healthcare, financial services, professional services, contact center, high…N/A

    Nimble

    Score9.8 out of 10
    N/ANimble is a social customer relationship management (CRM) system with features such as contact management and data-driven analytics.

    $15

    per month

    Pricing
    Aptean CRMNimble
    Editions & Modules
    No answers on this topic
    Business
    $19.00
    Per User Per Month
    Offerings
    Pricing Offerings
    Aptean CRMNimble
    Free Trial
    NoYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details
    More Pricing Information
    Community Pulse
    Aptean CRMNimble
    Considered Both Products
    Aptean
    No answer on this topic
    Nimble
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    89%
    Would buy again
    16 Answers
    Delivers good value for the price
    No answers on this topic
    88%
    Delivers good value for the price
    15 Answers
    Happy with the feature set
    No answers on this topic
    89%
    Happy with the feature set
    16 Answers
    Lived up to sales and marketing promises
    No answers on this topic
    94%
    Lived up to sales and marketing promises
    16 Answers
    Implementation went as expected
    No answers on this topic
    94%
    Implementation went as expected
    17 Answers
    Features
    Aptean CRMNimble
    Sales Force Automation
    Comparison of Sales Force Automation features of Aptean CRM and Nimble
    Feature
    Aptean CRM
    9.2
    2 Ratings
    18% above category average
    Nimble
    8.5
    30 Ratings
    10% above category average
    Customer data management / contact management10.02 Ratings9.529 Ratings
    Workflow management9.02 Ratings8.428 Ratings
    Territory management9.02 Ratings8.724 Ratings
    Opportunity management9.02 Ratings8.128 Ratings
    Integration with email client (e.g., Outlook or Gmail)9.02 Ratings9.429 Ratings
    Contract management10.02 Ratings8.523 Ratings
    Quote & order management9.02 Ratings6.621 Ratings
    Interaction tracking9.02 Ratings9.227 Ratings
    Channel / partner relationship management9.02 Ratings8.126 Ratings
    Customer Service & Support
    Comparison of Customer Service & Support features of Aptean CRM and Nimble
    Feature
    Aptean CRM
    9.7
    2 Ratings
    25% above category average
    Nimble
    8.1
    22 Ratings
    7% above category average
    Case management9.02 Ratings7.922 Ratings
    Call center management10.02 Ratings8.220 Ratings
    Help desk management10.01 Ratings8.321 Ratings
    Marketing Automation
    Comparison of Marketing Automation features of Aptean CRM and Nimble
    Feature
    Aptean CRM
    9.5
    2 Ratings
    22% above category average
    Nimble
    8.7
    27 Ratings
    14% above category average
    Lead management10.02 Ratings8.426 Ratings
    Email marketing9.02 Ratings9.026 Ratings
    CRM Project Management
    Comparison of CRM Project Management features of Aptean CRM and Nimble
    Feature
    Aptean CRM
    9.0
    2 Ratings
    17% above category average
    Nimble
    8.2
    29 Ratings
    8% above category average
    Task management10.02 Ratings8.529 Ratings
    Billing and invoicing management9.02 Ratings8.418 Ratings
    Reporting8.02 Ratings7.725 Ratings
    CRM Reporting & Analytics
    Comparison of CRM Reporting & Analytics features of Aptean CRM and Nimble
    Feature
    Aptean CRM
    9.0
    2 Ratings
    17% above category average
    Nimble
    8.9
    27 Ratings
    16% above category average
    Forecasting9.02 Ratings8.923 Ratings
    Pipeline visualization9.02 Ratings8.827 Ratings
    Customizable reports9.02 Ratings9.023 Ratings
    Customization
    Comparison of Customization features of Aptean CRM and Nimble
    Feature
    Aptean CRM
    9.0
    2 Ratings
    18% above category average
    Nimble
    8.6
    29 Ratings
    14% above category average
    Custom fields9.02 Ratings9.029 Ratings
    Custom objects9.02 Ratings8.322 Ratings
    Scripting environment9.01 Ratings8.518 Ratings
    API for custom integration9.01 Ratings8.820 Ratings
    Security
    Comparison of Security features of Aptean CRM and Nimble
    Feature
    Aptean CRM
    8.5
    2 Ratings
    2% above category average
    Nimble
    9.3
    26 Ratings
    11% above category average
    Single sign-on capability9.02 Ratings9.424 Ratings
    Role-based user permissions8.02 Ratings9.324 Ratings
    Social CRM
    Comparison of Social CRM features of Aptean CRM and Nimble
    Feature
    Aptean CRM
    9.5
    1 Ratings
    26% above category average
    Nimble
    8.4
    29 Ratings
    13% above category average
    Social data10.01 Ratings8.429 Ratings
    Social engagement9.01 Ratings8.429 Ratings
    Integrations with 3rd-party Software
    Comparison of Integrations with 3rd-party Software features of Aptean CRM and Nimble
    Feature
    Aptean CRM
    9.5
    1 Ratings
    26% above category average
    Nimble
    8.8
    25 Ratings
    18% above category average
    Marketing automation10.01 Ratings8.725 Ratings
    Compensation management9.01 Ratings8.919 Ratings
    Platform
    Comparison of Platform features of Aptean CRM and Nimble
    Feature
    Aptean CRM
    9.0
    1 Ratings
    20% above category average
    Nimble
    8.3
    27 Ratings
    12% above category average
    Mobile access9.01 Ratings8.327 Ratings
    Best Alternatives
    Aptean CRMNimble
    Small Businesses
    Salesflare
    Score6 out of 10
    Salesflare
    Score6 out of 10
    Medium-sized Companies
    Zendesk Sell
    Score8.8 out of 10
    Zendesk Sell
    Score8.8 out of 10
    Enterprises
    Daylite
    Score7.6 out of 10
    Daylite
    Score7.6 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Aptean CRMNimble
    Likelihood to Recommend
    9.0
    (2 ratings)
    8.5
    (33 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    8.3
    (2 ratings)
    Usability
    9.0
    (1 ratings)
    8.5
    (19 ratings)
    Support Rating
    9.0
    (1 ratings)
    9.8
    (19 ratings)
    User Testimonials
    Aptean CRMNimble
    Likelihood to Recommend
    Aptean
    As I am highly satisfied with the working of Apteama CRM I would like to recommend it to everyone with all sizes of the firm as it is ideal for firms from small to large ones. With its features, I can guarantee the best CRM solutions along with marketing automation. Although I am looking forward to it to offer more customizations.
    Incentivized
    Read full review
    Nimble
    This tool is suitable for all sizes of organizations since it has the capacity to manage customer relations in the best possible way. Its features like task management, reports, social collaboration, and forecasting are always considered important for CRM and they all work without causing any trouble. But its Reports need to be more elaborate and its interface should be made easier and less tricky.
    Incentivized
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    Pros
    Aptean
    • Simple: it isn't too convoluted with too many features
    • Flexible: user-defined fields are able to be added to every segment of both opportunities and incidents
    • Dynamic: Integrates with the existing ERP system to pass customer and vendor data back and forth
    Incentivized
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    Nimble
    • Importing contacts in the CRM is very much consist of easy steps.
    • It allows me to create, edit and view contacts records anywhere from the web.
    • It is helping me to stay organized in terms of marketing needs and providing real-time information automatically.
    • it is playing an excellent role in managing our all relations.
    Incentivized
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    Cons
    Aptean
    • I was expecting some more flexibility in it.
    • Its customer support is highly non-vigilant and should learn how to work responsibly.
    Incentivized
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    Nimble
    • Nimble's storage space is very sparse, but we have found that it can be expanded at an additional cost.
    • Their mobile application is not as good as some of us expected, and we strongly recommend improving it to make it work effectively.
    Incentivized
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    Likelihood to Renew
    Aptean
    No answers on this topic
    Nimble
    It's truly a great system if you get it for the right reasons. Don't expect it to do everything a mid market organization would require but for any small business or mid to large organizations which would like to integrate to it for the social insights capabilities this is a leading solution which can add value immediately
    Read full review
    Usability
    Aptean
    Its simple yet full-fledged interface is doing wonders in making our work time- effective. It is not just cost-effective but the marketing automation and sales force automation has proved very beneficial for us. By the grace of its reports, we can analyze intricacies.
    Incentivized
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    Nimble
    The platform has more advantages and positives as compared to challenges or negatives in comparison to other comparable products and platforms available in the marketplace. It was extremely easy to get started with the initial deployment which makes the choice much clearer. Finally its tight integration not just with Microsoft O365 suite, but also with [the] most popular social media platforms available makes it a very favorable platform in its domain.
    Incentivized
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    Support Rating
    Aptean
    Apean CRM gives adaptability in working hours to timetables and they give client service all day, every day. This application has progressed highlights CRM, Distribution of the executives, announcing/investigation. Thing and Support are simple to utilize and easy to adjust subject to the business. Modify reports and structures we can associate with no issue.
    Incentivized
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    Nimble
    It was productive to be able to access remote support sessions from nimble employees, whom we decided to contact to have one of the features mentioned above explained to us. They were methodical and easy to explain solutions, so we recommend them for any kind of doubt.
    Incentivized
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    Alternatives Considered
    Aptean
    IntuitiveERP included this CRM package with our license, so there was no extra cost to implement it. Salesforce is expensive so we felt that we could use this package to justify our need for CRM by implementing this package, and if it was improving our sales we could say that a larger package would give the ROI we expect.
    Incentivized
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    Nimble
    Nimble has proven to be a positive and well-respected application within our company for setting us up for success at building personal and meaningful associations with decision makers. It has been a significant reason why we have gained acceptance and trust from those who we have introduced ourselves to over time. The ability to feel a true understanding of our prospects and customers as real human beings with unique interests and common aspirations opens up doors of valuable conversation. The other options that were reviewed and considered provided many of the common ways from the past that stored CRM information. This method was much more of a static representation of the real interactions made between a company or salesperson with the prospects and customers. Nimble has brought back what should never have been lost - being like neighbors who spoke to each other about more things than just business.
    Incentivized
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    Return on Investment
    Aptean
    • Improved interaction with customers for incident management.
    • Greatly improved opportunity management.
    • Lead management for marketing is improved and centralized.
    Incentivized
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    Nimble
    • Time-Saving is one of the biggest ROIs for me. 30-60 minutes a day means I can focus on more marketing, sales, or client work.
    • A soft ROI is in better contact relationships. People are often impressed that I follow-up after meetings, and especially when they say to contact them in 6 months or next year.
    Incentivized
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    ScreenShots