TrustRadius: an HG Insights company

Save this comparison

Save this comparison

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Aptean CRM

    Score8.8 out of 10
    N/ACDC Software (CDC) and Consona Corporation (Consona), both enterprise application software (EAS) providers of on-premise and cloud technologies to form Aptean in 2012. Onyx supports more than 1,700 mid-market and enterprise customers in approximately 50 countries. While Onyx is largely known for its on-premise horizontal customer relationship management software suite, it also provides industry specific versions for the healthcare, financial services, professional services, contact center, high…N/A

    HubSpot CRM

    Score8.3 out of 10
    N/AHubSpot’s CRM enables growth-minded businesses to optimize their relationships with leads and customers. Through harnessing the power of carefully crafted sales, marketing, customer service, content management, and operations tools, the software aims to make it easy to unify team strategy and drive conversion. Additionally, the software allows users to connect with over 875 integration apps, APIs, and solutions partners to create a customizable user experience that suits the way teams work.…

    $0

    Per Month [Unlimited Users]

    Pricing
    Aptean CRMHubSpot CRM
    Editions & Modules
    No answers on this topic
    Free Forever
    $0
    Per Month [Unlimited Users]
    CRM Bundle
    $50
    per month
    Offerings
    Pricing Offerings
    Aptean CRMHubSpot CRM
    Free Trial
    NoYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details
    More Pricing Information
    Community Pulse
    Aptean CRMHubSpot CRM
    Considered Both Products
    Aptean
    No answer on this topic
    HubSpot
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    97%
    Would buy again
    1522 Answers
    Delivers good value for the price
    No answers on this topic
    97%
    Delivers good value for the price
    1135 Answers
    Happy with the feature set
    No answers on this topic
    97%
    Happy with the feature set
    1530 Answers
    Lived up to sales and marketing promises
    No answers on this topic
    98%
    Lived up to sales and marketing promises
    973 Answers
    Implementation went as expected
    No answers on this topic
    93%
    Implementation went as expected
    939 Answers
    Features
    Aptean CRMHubSpot CRM
    Sales Force Automation
    Comparison of Sales Force Automation features of Aptean CRM and HubSpot CRM
    Feature
    Aptean CRM
    9.2
    2 Ratings
    18% above category average
    HubSpot CRM
    7.5
    1588 Ratings
    3% below category average
    Customer data management / contact management10.02 Ratings8.71530 Ratings
    Workflow management9.02 Ratings6.51501 Ratings
    Territory management9.02 Ratings4.9184 Ratings
    Opportunity management9.02 Ratings7.61434 Ratings
    Integration with email client (e.g., Outlook or Gmail)9.02 Ratings7.81545 Ratings
    Contract management10.02 Ratings7.9185 Ratings
    Quote & order management9.02 Ratings7.61048 Ratings
    Interaction tracking9.02 Ratings8.61489 Ratings
    Channel / partner relationship management9.02 Ratings8.2186 Ratings
    Customer Service & Support
    Comparison of Customer Service & Support features of Aptean CRM and HubSpot CRM
    Feature
    Aptean CRM
    9.7
    2 Ratings
    25% above category average
    HubSpot CRM
    7.8
    1059 Ratings
    3% above category average
    Case management9.02 Ratings8.6985 Ratings
    Call center management10.02 Ratings6.1854 Ratings
    Help desk management10.01 Ratings8.7907 Ratings
    Marketing Automation
    Comparison of Marketing Automation features of Aptean CRM and HubSpot CRM
    Feature
    Aptean CRM
    9.5
    2 Ratings
    22% above category average
    HubSpot CRM
    7.3
    1398 Ratings
    4% below category average
    Lead management10.02 Ratings7.81319 Ratings
    Email marketing9.02 Ratings6.91330 Ratings
    CRM Project Management
    Comparison of CRM Project Management features of Aptean CRM and HubSpot CRM
    Feature
    Aptean CRM
    9.0
    2 Ratings
    17% above category average
    HubSpot CRM
    8.0
    1449 Ratings
    5% above category average
    Task management10.02 Ratings9.21391 Ratings
    Billing and invoicing management9.02 Ratings7.6722 Ratings
    Reporting8.02 Ratings7.21282 Ratings
    CRM Reporting & Analytics
    Comparison of CRM Reporting & Analytics features of Aptean CRM and HubSpot CRM
    Feature
    Aptean CRM
    9.0
    2 Ratings
    17% above category average
    HubSpot CRM
    7.1
    1418 Ratings
    6% below category average
    Forecasting9.02 Ratings7.11118 Ratings
    Pipeline visualization9.02 Ratings7.01347 Ratings
    Customizable reports9.02 Ratings7.21307 Ratings
    Customization
    Comparison of Customization features of Aptean CRM and HubSpot CRM
    Feature
    Aptean CRM
    9.0
    2 Ratings
    18% above category average
    HubSpot CRM
    6.7
    1354 Ratings
    11% below category average
    Custom fields9.02 Ratings7.81327 Ratings
    Custom objects9.02 Ratings5.31153 Ratings
    Scripting environment9.01 Ratings6.3132 Ratings
    API for custom integration9.01 Ratings7.6943 Ratings
    Security
    Comparison of Security features of Aptean CRM and HubSpot CRM
    Feature
    Aptean CRM
    8.5
    2 Ratings
    2% above category average
    HubSpot CRM
    7.9
    1311 Ratings
    5% below category average
    Single sign-on capability9.02 Ratings8.01172 Ratings
    Role-based user permissions8.02 Ratings7.81248 Ratings
    Social CRM
    Comparison of Social CRM features of Aptean CRM and HubSpot CRM
    Feature
    Aptean CRM
    9.5
    1 Ratings
    26% above category average
    HubSpot CRM
    5.6
    896 Ratings
    27% below category average
    Social data10.01 Ratings5.5878 Ratings
    Social engagement9.01 Ratings5.8868 Ratings
    Integrations with 3rd-party Software
    Comparison of Integrations with 3rd-party Software features of Aptean CRM and HubSpot CRM
    Feature
    Aptean CRM
    9.5
    1 Ratings
    26% above category average
    HubSpot CRM
    8.1
    1004 Ratings
    10% above category average
    Marketing automation10.01 Ratings6.8997 Ratings
    Compensation management9.01 Ratings9.4655 Ratings
    Platform
    Comparison of Platform features of Aptean CRM and HubSpot CRM
    Feature
    Aptean CRM
    9.0
    1 Ratings
    20% above category average
    HubSpot CRM
    8.2
    1191 Ratings
    11% above category average
    Mobile access9.01 Ratings8.21191 Ratings
    Best Alternatives
    Aptean CRMHubSpot CRM
    Small Businesses
    Salesflare
    Score6 out of 10
    Salesflare
    Score6 out of 10
    Medium-sized Companies
    Zendesk Sell
    Score8.8 out of 10
    Zendesk Sell
    Score8.8 out of 10
    Enterprises
    Daylite
    Score7.6 out of 10
    Daylite
    Score7.6 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Aptean CRMHubSpot CRM
    Likelihood to Recommend
    9.0
    (2 ratings)
    7.6
    (1632 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    9.3
    (29 ratings)
    Usability
    9.0
    (1 ratings)
    7.1
    (1480 ratings)
    Support Rating
    9.0
    (1 ratings)
    7.1
    (23 ratings)
    Implementation Rating
    -
    (0 ratings)
    8.1
    (8 ratings)
    User Testimonials
    Aptean CRMHubSpot CRM
    Likelihood to Recommend
    Aptean
    As I am highly satisfied with the working of Apteama CRM I would like to recommend it to everyone with all sizes of the firm as it is ideal for firms from small to large ones. With its features, I can guarantee the best CRM solutions along with marketing automation. Although I am looking forward to it to offer more customizations.
    Incentivized
    Read full review
    HubSpot
    I am giving it a 9 rating out of 10 because it has saved my job and helped my team to cracks very big deals. Last year, we were supposed to give a presentation to a client as we were about to sign him for a project. The client asked for our numbers in a real meeting, but we hadn't prepared them for our presentation. I logged in to HubSpot CRM and created a small report that included the relevant numbers. This turned out to be a very good decision for our company, as we subsequently signed that client.
    Incentivized
    Read full review
    Pros
    Aptean
    • Simple: it isn't too convoluted with too many features
    • Flexible: user-defined fields are able to be added to every segment of both opportunities and incidents
    • Dynamic: Integrates with the existing ERP system to pass customer and vendor data back and forth
    Incentivized
    Read full review
    HubSpot
    • Timeline view and conversation log is extremely helpful and an underrated feature; this is in addition to the entire user profile view.
    • Task management is simple but effective.
    • Deal and company tracking with stakeholder management inside companies / deals is very handy; we know what is happening even though we might not be directly working on it.
    • Gmail integration is quite smooth along with email tracking.
    Incentivized
    Read full review
    Cons
    Aptean
    • I was expecting some more flexibility in it.
    • Its customer support is highly non-vigilant and should learn how to work responsibly.
    Incentivized
    Read full review
    HubSpot
    • More of an integration issue I think than a problem with HubSpot CRM, but we have AirCall integrated for direct phone lines and synching with individual users for outbound calls. Opening Aircall to make an outbound call automatically generates a new client - unattached to a company record as an orphan.
    • Historical records with activities is awesome but when creating a deal it isn't always a choice to capture last 30 days of history. When it is an option and you click to add that to a deal you can see all the activity items and people who have done anything with the "file".
    • I would like to see more native options for automation.
    Incentivized
    Read full review
    Likelihood to Renew
    Aptean
    No answers on this topic
    HubSpot
    Thus far, our company has found HubSpot CRM to be a reliable service that serves its purpose well: a centralized business contacts database, accessible remotely, with a simple and visually-pleasing interface. Issues are non-existent or resolved quickly, and when the service is experiencing interruptions, notifications and/or updates are sent regularly.
    Incentivized
    Read full review
    Usability
    Aptean
    Its simple yet full-fledged interface is doing wonders in making our work time- effective. It is not just cost-effective but the marketing automation and sales force automation has proved very beneficial for us. By the grace of its reports, we can analyze intricacies.
    Incentivized
    Read full review
    HubSpot
    I am giving it this rating because it has helped us keep track of leads, it saved us a lot of time by automating tasks, and it makes it easy for different teams to work together. It is user-friendly and has improved our approach to communicating with customers and closing deals.
    Incentivized
    Read full review
    Support Rating
    Aptean
    Apean CRM gives adaptability in working hours to timetables and they give client service all day, every day. This application has progressed highlights CRM, Distribution of the executives, announcing/investigation. Thing and Support are simple to utilize and easy to adjust subject to the business. Modify reports and structures we can associate with no issue.
    Incentivized
    Read full review
    HubSpot
    Because when I needed help HubSpot responded immediately and provided me with the information I needed which enabled me to realize that HubSpot was even more customizable and easier to use than I thought! And I already thought HubSpot was very user friendly and easy to use, and then Support showed me how to manipulate the settings, columns and the appearance of the tool.
    Incentivized
    Read full review
    Implementation Rating
    Aptean
    No answers on this topic
    HubSpot
    If you've had any prior experience with cloud based marketing automation or group communication tools, you can do the implementation without paid outside support. Though getting to a SLA (service level agreement) would be best achieved with the help of a third party who can facilitate
    Incentivized
    Read full review
    Alternatives Considered
    Aptean
    IntuitiveERP included this CRM package with our license, so there was no extra cost to implement it. Salesforce is expensive so we felt that we could use this package to justify our need for CRM by implementing this package, and if it was improving our sales we could say that a larger package would give the ROI we expect.
    Incentivized
    Read full review
    HubSpot
    We've been using Hubspot for years and don't foresee making any changes away from it. It has been fully integrated into how our business operates. We ultimately selected HubSpot CRM because it had all the features and functions that our marketing, sales, and operations teams wanted. And it offered those features and functions at the right price point for our organization.
    Incentivized
    Read full review
    Return on Investment
    Aptean
    • Improved interaction with customers for incident management.
    • Greatly improved opportunity management.
    • Lead management for marketing is improved and centralized.
    Incentivized
    Read full review
    HubSpot
    • We were able to track good quality leads and push them to closure.
    • The leads were contacted within 24 hours so lead drops were minimum.
    • The sales and marketing team were accountable for generating leads and driving revenue becasue of AI-generated Targets.
    Incentivized
    Read full review
    ScreenShots

    HubSpot CRM Screenshots

    Screenshot of Store, track, manage, and report on the deals (sometimes referred to as “opportunities”) your sales team is working.Screenshot of Our contact record enables your team to record and retrieve information on anyone your business interacts with, helping everyone to stay on the same page.Screenshot of The product library gives you visibility into the goods and services you sell, then associates them with individual deals. With products, you can easily track what you're selling to your customers and from what channels.