Apple Remote Desktop vs. BeyondTrust Privileged Remote Access

ARD for me is based on a LAN, but can be used over WAN via VPN, but the latency makes ARD a less ideal tool. There are other cross platform tools that can do what ARD does which to me add value when managing a mixed environment

Incentivized

BeyondTrust Privileged Remote Access is well suited to grand monitored privileged access to resources. It works in a proxy mode so end-users don't have direct access to servers. This can help prevent attacks on servers from users' machines since all the traffic to the servers goes through the Privileged Remote Access server which performs auth according to the policies. In cases where direct access to the servers/service from the end-user's machine is required, it is a little bit complicated to set up that kind of connection using protocol tunneling.

• Automator Actions: This is a very cool feature and cost saving as it reduces human effort by automating the workflow of tasks.
• Curtain Mode: This lets you block your local user's view of the desktop while performing administrative tasks.
• Spotlight Search: It can perform lightning fast searches on machines using the spotlight search feature of OS X and thus saves a lot of time.

Incentivized

• It's comprehensive, intelligent and easy to use.
• It has lots of features i.e. it allows special commands to be used whereas the other programs don't allow them.
• This tool is effective in allowing you to access all your applications through a single sign-on page.
• Actively manage the ongoing operational use of network devices, hardware, and application access via Secure App.
• Bomgar Privileged Access deploys on-premises via a hardened physical or virtual appliance, or through the Bomgar Secure Cloud.

Incentivized

• It's onsite only without setting up a VPN or some other form of remote network access.
• It can be a little slow sometimes when compared to local access.
• It seems to be a neglected product by Apple and not continually developed.

Incentivized

• questionnaire from technician for installation was difficult to follow
• after purchase of a product, an initial audio discussion with an Engineer would be great for better understanding the installation phase
• provide plans for on-premise and cloud strategies in different documents

Incentivized

It is a fairly unique tool in the level of integration it has with Apple Desktop products. It definitely needs some engineering attention, and it should be expanded to the iOS arena. It is not perfect, but it is very useful and fills an otherwise fairly empty niche in the support toolkit realm. The built-in screen sharing app in macOS handles the direct screen control or viewing function fairly well, but it does not have all of the other mass control features that Apple Remote Desktop supplies.

Incentivized

This review was originally written partially in Portuguese and those parts have been translated into English using a third-party translation tool. While we strive for accuracy, some nuances or meanings may not be perfectly captured.

Incentivized

Once it is set up, it is quite straightforward to use. However, currently, it requires both a script to run to set up permissions and controls, AND a command from the MDM to authorize it to be active. The MDM management command is manual. This is not conducive to an automated workflow, and sometimes gets forgotten. Then, the endpoint is not contactable until someone realizes that the MDM command was not sent or was not successful.

Incentivized

It accomplishes all of our remote access needs, our users require little to no training when being setup for remote access for the first time.

Incentivized

I've never had to get support for ARD, so I can't give a real opinion.

Incentivized

None, very easy to setup and install.

Incentivized

I would feel much more comfortable having one of these alternative solutions as our Remote Desktop management tools. Each has their drawbacks and expenses associated with them, but we simply have too large of a deployment to not be considering alternatives. If it is the only solution you can afford, it is OK to start here. I could see where this would have a return on investment, but it is really only suitable for a very small and localized scale. If employees are at all mobile, the duct taping of products necessary (VPN, distribution points, script repositories) would be very cumbersome.

Incentivized

The main factor is the ease of implementation and also its use in everyday life.

Incentivized

• Apple Remote Desktop has a positive return on investment because for the expense to the school, the value it brings to teachers is important. The return on improved student performance is very difficult to measure financially, but there is a definite return.
• The overall objective of education is to increase student learning, ARD does that phenomenally. Parents see the tool used and are impressed at what the capabilities of the tool can do and how it impacts how active their students are as well as how well they can learn.
• One negative impact is that teachers rely too much on this tool rather than on actually teaching sometimes.

Incentivized

• Allows our users to work remotely or from home
• Increase productivity by enabling users to work from anywhere
• Satisfies IT Security requirements for a secure remote access solution

Incentivized