AppFolio Property Manager is a cloud-based property management software that allows multifamily and single-family, commercial, student housing, homeowners and condo association, and mixed portfolio property managers to market, manage and grow their business. AppFolio includes accounting and property management functionality, including the ability to: provide instant access to reports & statements, post & market vacancies, apply & lease online, screen residents, streamline rent collection, and…
$0.85
per unit/per month
OneSite Leasing and Rents
Score 8.0 out of 10
N/A
RealPage, headquartered in Richardson, offers OneSite Leasing and Rents, the company's end-to-end property management solution which is fully customizable with a suite of modules available supporting accounting and budgeting, facilities management, document management, employee LMS, and other features.
We have 6 apartment buildings that we manage. Every month we were having to drive to each location to collect rent checks. Since using appfolio, we only have a couple of renters that still send in a paper check, the rest pay online, so we are ensuring that our renters are paying on time. Once we have an applicant apply, the old way was to take their scanned application, review, and then pay to have a background check conducted. Now, with appfolio, we are able to have them apply, sign off on the background check, and pay their deposit all in one shot. It has allowed our property managers to focus on other property items rather than conducting background checks.
Mixed projects are difficult to set up and operate using OneSite. It is best suited for properties that do not have a mix of type of financing used (market, LIHTC, HOME, etc).
Checking printing: We have multiple bank accounts tied to our account and utilize blank check stock. Appfolio automatically prints the routing numbers and account numbers at the bottom of the blank checks based on which property we are paying a bill from.
Tie-in with their Investment Management tool gives our investors a great resource while keeping our investments in sync with our accounting software.
Only a few very technical items that wouldn't necessarily make sense to non-users and I haven't even cared enough to submit requests on the issues. It'd be nice if parking was easier to keep track of on the system. Right now, if you run a report it doesn't show all the information our company requires for the vehicles and therefore we have to keep track of it elsewhere.
Another obstacle we've encountered is that the program charges "by door" so if you have multiple units and properties you can really rack up pricing. That's especially true for large multi-unit buildings with parking.
Limited accessibility - Various functions are only available through Internet Explorer.
Reporting errors - Lately OneSite has experienced several errors within their reporting that have taken a decent amount of time to where it is affected business operations.
Customer service - OneSite's general customer service line could use some overall improvement in the process it takes to resolve routine issues.
The system is so intuitive and easy to use. There’s almost nothing in the system that can’t be undone if you make a mistake. Important things also have their own tabs. It’s also easy to use from the resident side which is helpful for in a world where everyone is not tech-savvy.
In our experience, customer support consists of submitting questions to a bot. When the bot can't answer the question it repeats your question back to you. When you ask for customer support, someone says they will email you with an answer. The answer never comes and then your question is closed out. In my experience, customer service reps then direct you to go to the suggestion boards where you realize there are thousands of frustrated AppFolio Property Manager users who are receiving no help. On our particular hot-spot issue, other customers have submitted requests for help since 2015, but no help is forthcoming
The support could use several improvements overall. Often times the agents you are speaking to go through a really slow and tedious troubleshooting process and when you attempt to explain what you've already tried, they still insist you begin at the beginning. The support you get doesn't always match the problem you are trying to solve and they have no online chat option available which is difficult when trying to resolve an issue and not having the time to spend on hold on the phone.
Before we used AppFolio Property Manager we used Skyline. Skyline Property Management was super outdated. The tenants did not have access to that program so we had to purchase another program for them to make their payments through. We would then have to manually enter every single payment. Onboarding and transferring data to AppFolio from Skyline was a nightmare and took us several months. AppFolio is so much easier for tenant use.
I have only ever used a company made software and Yardi (for a short time). So I'm not too familiar with other software applications. However, in my experience, they all seem to operate very similarly. Most of the reporting and basic functions need to be universal for daily operations. Outside of that, I feel each has an equal amount of pros and cons to their software.
Wonderful to see how much rent we are drawing in, so we can base budgets off of that. It is a great way to retain that rent and put towards future improvements.
Wonderful way for tenants to pay their rent without us using a separate payment system or ACH payment. They can set up an account with a credit or debit card, or checking account and it drastically helps us with time management!
The help that the AppFolio staff is willing to do, saves time on us trying to troubleshoot.
