Apica is an observability cost optimization provider helping IT teams gain complete control over their telemetry data economics. Apica Ascent processes all observability data types including metrics, logs, traces, and events while optimizing observability costs.
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Veeam ONE
Score 8.2 out of 10
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Veeam ONE is virtualization management technology from Ohio based VMware partner Veeam Software.
As I use this for only my area, it is very well suited to what I need it to do. Apica Synthetic monitors two different web applications in a time interval that is easily customizable for uptime and latency. These are critical indicators for a cloud-based point-of-sale system. We need solid uptime and limited latency across the enterprise.
Veeam One works great for monitoring virtual infrastructure. However, other dedicated server monitoring apps do better with monitoring the individual VMs. Where it stands out is its reporting functionality, which allows you to forecast growth and keep track of how you are using your resources. It is also great for companies without a big monitoring budget, as there is a pretty functional free version.
Proactive Alerting - the product can provide email alerts to notify one of any issues in the environment.
Capacity Planning and Forecasting - it has the ability to provide an analysis of the current environment as well as provide a report to forecast future capacity requirements.
Monitoring and Reporting - the software can monitor you environment 24x7 with the ability to provide comprehensive reporting.
It's very clunky. Infrastructure is large and very difficult to upgrade.
SaaS and On-premise versions are different. There is an LDAP integration but users can only be assigned to one group (i.e. department). If you are in 2 departments, you need 2 separate logins.
Update: they now offer federated logins
It filled a gap in monitoring for us, but we're looking to move on.
Basically the products works very well and we have been very pleased, but following are some picky details I could suggest for improvement specific to our needs.
We leave the GUI up on a TV in our Office and on our desktops to visibly see if anything is alerting. It would be nice if you could customize the view to have a smaller minimum view with just the widgets you wanted.
When the GUI starts on a multi-monitor setup it always returns to the primary and any popup windows always go to the primary instead of the monitor you have the application running in.
We trust the results that Apica Synthetic has achieved. Real-time alerting is critical to our clients and with limited resources, we can't handle many false positives; Apica Synthetic is the only solution that provides both of those features.
The software is a joy to use. The user interface is good overall and you can find frequently needed things easily and quickly. Some less frequently needed things eg. settings are hidden under several menus and one might have to look for those for a while. We also haven't had any issues with the products reliability.
Support, as mentioned earlier, is often slow to respond for Veeam ONE requests. To Veeam's credit, they will work on an issue until they find a solution, and will even develop a specific hotfix for your environment if one is needed, but response time is just slow.
Apica Synthetic is more efficient than other competitors; our main priority is gain in the effort, time, and customer satisfaction, which Apica Synthetic definitely guarantees. Real-time alerts are just perfect which is exactly what we need, I can't say the same about other tools that may be less expensive but also less efficient.
Veeam One is very easy to use, easy to configure and get what you want. The integration for Veeam Backup is perfect, for today i think Veeam need to make Veeam One monitor Microsoft 365 envirioment, this will give great imput and integrated with Veeam Backup for 365 will be amezing.
My department is not charged for Apica Synthetic so no ROI, but from a customer service perspective, we can react to an outage and repair it faster than our customers can report the outage.
Our vendor's own monitoring tools are not as accurate nor as timely as ours. They rely on us telling them, from Apica Synthetic, that they have an issue.
The most valuable reports can safe us a lot of headaches and downtime. What used to be an emergency once in a while is an afterthought as we proactively prevent those same issues in less than 5 minutes a week.
The simplicity has allowed us to offload some virtual environment monitoring to a junior associate.
Initial deployment took some time because we couldn't get licensing figured out, but it has been smooth sailing since then.
