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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Apica

    Score7 out of 10
    N/AApica is an observability cost optimization provider helping IT teams gain complete control over their telemetry data economics. Apica Ascent processes all observability data types including metrics, logs, traces, and events while optimizing observability costs.N/A

    New Relic

    Score7.9 out of 10
    N/ANew Relic is a SaaS-based web and mobile application performance management provider for the cloud and the datacenter. They provide code-level diagnostics for dedicated infrastructures, the cloud, or hybrid environments and real time monitoring.

    $0

    No credit card required; 100 GB free ingest per month, 1 free full user + unlimited basic users, 8 days retention, 100 Synthetics Checks

    Pricing
    ApicaNew Relic
    Editions & Modules
    No answers on this topic
    Free (Forever)
    $0
    No credit card required; 100 GB free ingest per month, 1 free full user + unlimited basic users, 8 days retention, 100 Synthetics Checks
    Telemetry Data Platform
    $0.25
    per month per extra GB data ingest (after first free 100GB per month)
    Incident Intelligence
    $0.50
    per month per event (after first 1000 free events per month)
    Standard
    $99
    per month per full user (after first free full user - unlimited free basic users)
    Pro
    Contact sales team
    Enterprise
    Contact sales team
    Offerings
    Pricing Offerings
    ApicaNew Relic
    Free Trial
    NoNo
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    ApicaNew Relic
    Considered Both Products
    Apica
    Chose Apica
    Seemed to work well, but we didn't want to do a long renewal. Other products are maturing and better integrated with our systems. It works for now, but we're looking to replace it.

    Update: New Relic has caught up with Apica and seems to integrate better with the other aspects of …
    Incentivized
    New Relic
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    92%
    Would buy again
    61 Answers
    Delivers good value for the price
    No answers on this topic
    95%
    Delivers good value for the price
    54 Answers
    Happy with the feature set
    No answers on this topic
    97%
    Happy with the feature set
    64 Answers
    Lived up to sales and marketing promises
    No answers on this topic
    96%
    Lived up to sales and marketing promises
    47 Answers
    Implementation went as expected
    No answers on this topic
    97%
    Implementation went as expected
    58 Answers
    Best Alternatives
    ApicaNew Relic
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    Datadog
    Score8.4 out of 10
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    Score8.4 out of 10
    Enterprises
    NetBrain Technologies
    Score9.2 out of 10
    NetBrain Technologies
    Score9.2 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    ApicaNew Relic
    Likelihood to Recommend
    8.2
    (11 ratings)
    6.6
    (128 ratings)
    Likelihood to Renew
    8.0
    (3 ratings)
    9.0
    (17 ratings)
    Usability
    9.1
    (1 ratings)
    8.9
    (9 ratings)
    Availability
    9.1
    (1 ratings)
    9.1
    (3 ratings)
    Performance
    9.1
    (1 ratings)
    8.2
    (3 ratings)
    Support Rating
    9.1
    (1 ratings)
    7.5
    (8 ratings)
    In-Person Training
    8.2
    (1 ratings)
    -
    (0 ratings)
    Online Training
    8.2
    (1 ratings)
    -
    (0 ratings)
    Implementation Rating
    9.1
    (1 ratings)
    8.0
    (10 ratings)
    Configurability
    -
    (0 ratings)
    9.1
    (4 ratings)
    Ease of integration
    9.1
    (1 ratings)
    9.1
    (2 ratings)
    Product Scalability
    9.1
    (1 ratings)
    9.1
    (3 ratings)
    Vendor post-sale
    9.1
    (1 ratings)
    9.1
    (3 ratings)
    Vendor pre-sale
    9.1
    (1 ratings)
    7.3
    (3 ratings)
    User Testimonials
    ApicaNew Relic
    Likelihood to Recommend
    Apica
    As I use this for only my area, it is very well suited to what I need it to do. Apica Synthetic monitors two different web applications in a time interval that is easily customizable for uptime and latency. These are critical indicators for a cloud-based point-of-sale system. We need solid uptime and limited latency across the enterprise.
    Incentivized
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    New Relic
    I have used New Relic in different scenarios like monitoring my production infrastructure and applications which helps us to reduce the downtime of my applications and websites and also I have used the synthetic monitoring feature which helps to proactively monitor our websites availability. Along with this I have also used New Relic for cloud resources cost monitoring which helps to reduce my cloud cost. Also I have used mobile application monitoring which helps me to trace the sessions easily and I can easily reduce my RCA through the help of that.
    Incentivized
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    Pros
    Apica
    • Auto alerts trigger if any issue is identified
    • Graphical representation of the health of applications
    • Good product support from the team
    Incentivized
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    New Relic
    • New Relic APM allows us to follow up transactions across services and trace performance bottlenecks in real-time, crucial when monitoring the processing of energy loads or predictive maintenance algorithms.
    • It gives us deep visibility into our cloud servers, containers and IOT gateways, so we can catch CPU spikes or memory leaks which can impact the data we ingest from the field devices.
    • We develop custom dashboards for monitoring trends of power consumption, abnormality in sensors and API health. In conjunction with alerting, it makes sure we are fixing issues before customers even see them.
    Incentivized
    Read full review
    Cons
    Apica
    • It's very clunky. Infrastructure is large and very difficult to upgrade.
    • SaaS and On-premise versions are different. There is an LDAP integration but users can only be assigned to one group (i.e. department). If you are in 2 departments, you need 2 separate logins.
    • Update: they now offer federated logins
    • It filled a gap in monitoring for us, but we're looking to move on.
    Incentivized
    Read full review
    New Relic
    • Support for SQL like query with more functional features of analysis while viewing distributed tracing.
    • support for very low level specific integration from APIs to classes to functions to piece of code
    • More detailed documentation, as we faced issues while integrating for the first time.
    Incentivized
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    Likelihood to Renew
    Apica
    We trust the results that Apica Synthetic has achieved. Real-time alerting is critical to our clients and with limited resources, we can't handle many false positives; Apica Synthetic is the only solution that provides both of those features.
    Incentivized
    Read full review
    New Relic
    The only issue that we have had with New Relic is that the price might be a little expensive for smaller companies. The amount of data you store in New Relic impacts the cost, and can get away from you if you don't work closely with the vendor. Overall though the application is top notch.
    Incentivized
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    Usability
    Apica
    As per my experience while using it. Thanks!
    Read full review
    New Relic
    New Relic helps in observability setup for the critical environments and getting known about the issues and troubleshoot the applications and services. Alerts helps in knowing the abnormal state of the system and services, Dashboards are used for visualizing the key metrics and muting the unwanted notifications and dropping the extra data from the source.
    Incentivized
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    Reliability and Availability
    Apica
    No answers on this topic
    New Relic
    Never observed an outage
    Incentivized
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    Performance
    Apica
    No answers on this topic
    New Relic
    there are times where browser cache will cause issues that require you to clear your browser before continuing.
    Incentivized
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    Support Rating
    Apica
    Apica Synthetic is very effective while configuring the account setup for any of the database/UserID.
    Read full review
    New Relic
    The support team has been really helpful and resolved most of the issues on time. However, for a couple of issues, several follow-ups were needed to elicit a reasonable response. The issue was deeply technical and could have been investigated only by their Architects, and bringing them into the ticket took longer than needed
    Incentivized
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    Implementation Rating
    Apica
    Easy for implementation in our Infrastructure, Easy for troubleshooting the issue and Easy to use as well.
    Read full review
    New Relic
    It's better to start by implementing New Relic in one project and test everything. Try to follow best recommended practices and read all the official documentation. Everything seems well tested. Then, start by installing agents to the rest of your projects and keep a close look to all logs and metrics New Relic gives you.
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    Alternatives Considered
    Apica
    We were using different monitoring tools for different requirements (e.g.,Nagios and Checkmk for infrastructure issues) and we were in need of a tool for service and API monitoring for which we were using ThousandEye. But alerts were 60-70% valid irrespective of conditions like network issues. But Apica Synthetic's alert mechanism is a perfect fit for our department. It helped us to reduce unnecessary/false alerts and a number of wrong tickets.
    Incentivized
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    New Relic
    New Relic has full stack visibility and gives us all options for observability like one stop shop. It gives you front end, backend as well synthetic monitoring capabilities. Every other feature built into one cost model (usually) which ties to data that you send, it helps you leverage all features without having to pay additional charge for feature
    Incentivized
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    Scalability
    Apica
    No answers on this topic
    New Relic
    Agent deployment is easily integrated into our workflow. Adding the agent to new servers is quick and painless
    Incentivized
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    Return on Investment
    Apica
    • My department is not charged for Apica Synthetic so no ROI, but from a customer service perspective, we can react to an outage and repair it faster than our customers can report the outage.
    • Our vendor's own monitoring tools are not as accurate nor as timely as ours. They rely on us telling them, from Apica Synthetic, that they have an issue.
    Incentivized
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    New Relic
    • We were able to quickly identify our most time consuming APIs. In some cases we were able to bring down times for some apis from 4s to 200ms.
    • We were able to identify our slowest database queries and optimize them for quicker response times.
    Incentivized
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