ApexChat vs. Arena.im

For small businesses on a small budget, [ApexChat] gets the job done, but it is a barebones system. Not the best enterprise solution.

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It is well suited for situations where a chat solution can be embedded on a page. This instance requires minimal setup and allows you to add chat functionality to your site within minutes. I think it's less suited as an internal messaging tool- there are already other solutions like Slack that have cornered that market.

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• Great chat box designs on website.
• Great backend support.
• Multi-language options.

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• Easy to set up
• Easy to use
• Cost efficient

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• Updated UI
• Additional reporting options
• Greater flexibility in chat widget appearance and size

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Independently Invited by TrustRadius

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• Offer a lower-priced subscription for smaller blogs and websites.
• Provide a clearer way to see how many impressions have been used on the account so far.

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Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

ApexChat is good if you want to outsource your website chat. If you want to keep things in-house and have an employee manage it, we prefer SalesIQ.

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We did not evaluate any other products as Arena.im fit our needs from the start.

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• Increased lead flow
• Chat conversion improved
• Not scalable due to lack of features

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Independently Invited by TrustRadius

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• Allowed us to fulfill customer requirements
• Saves us from developing it ourselves (build vs buy)

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info