Apdated vs. Zendesk Sunshine Conversations

Apdated

Apdated

0 Reviews and Ratings

Zendesk Sunshine Conversations

Zendesk Sunshine Conversations

8 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Apdated	Score 0.0 out of 10	N/A	Apdated’s application offers a businesses a way to communicate with their customers. By automating progress updates, Apdated ensures that customers are informed and engaged without any extra effort from a customer support team. With features like personalized notifications, real-time automatic updates, and a library of industry-specific templates, Apdated aims to make it easy to keep customers in the loop. Customers can view an end-to-end dashboard that shows all tracked activities with due…	$29 per month
Zendesk Sunshine Conversations	Score 7.8 out of 10	N/A	Zendesk's Sunshine Conversations (formerly Smooch.io) lets users unify messages from every channel into a single conversation, and build interactive messaging experiences anywhere. Smooch was acquired by Zendesk in May 2019.	N/A

Pricing

Apdated

Zendesk Sunshine Conversations

Editions & Modules

Standard: $29
per month
Advanced: $59
per month
Enterprise: Contact Sales

No answers on this topic

Offerings

Pricing Offerings
Apdated	Zendesk Sunshine Conversations
Free Trial
No	No
Free/Freemium Version
Yes	No
Premium Consulting/Integration Services
No	No

Entry-level Setup Fee

No setup fee

No setup fee

Additional Details

10% discount for annual pricing.

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More Pricing Information

Community Pulse
	Apdated	Zendesk Sunshine Conversations

Best Alternatives
	Apdated	Zendesk Sunshine Conversations
Small Businesses	Front Score 7.1 out of 10	Front Score 7.1 out of 10
Medium-sized Companies	Quadient Inspire Score 8.6 out of 10	Quadient Inspire Score 8.6 out of 10
Enterprises	Quadient Inspire Score 8.6 out of 10	Quadient Inspire Score 8.6 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	Apdated	Zendesk Sunshine Conversations
Likelihood to Recommend	- (0 ratings)	7.6 (0 ratings)

User Testimonials
	Apdated	Zendesk Sunshine Conversations
Likelihood to Recommend	No answers on this topic	Zendesk Sunshine Conversations (formerly Smooch) would be well suited for the companies who have mission critical conversations with their customers and need to be able to document and track everything for reporting purposes, such as a Help Desk, like we have in place. It wouldn't be suited for people who have to consistently go back to previously tracked tickets to re-open. Incentivized Verified User Anonymous Read full review
Pros	No answers on this topic	Creating support ticket Distributing tickets among agents Integration Incentivized Deepa Kumari Campaign Specialist Read full review
Cons	No answers on this topic	Everything I found good, no improvement as of now Incentivized Mohammad Rashid Raza Technical Lead Read full review
Alternatives Considered	No answers on this topic	We were able to reduce our monthly license cost in nearly 50% which is key on emerging markets and being a startup with a reliable solution that integrates with most of our internal systems. Support and documentation in spanish was also a key factor in our case as we are based in Latam and not all of our developers and team members are fluent in english. Incentivized Verified User Anonymous Read full review
Return on Investment	No answers on this topic	Add another way of contacting our users Add more detail to our tech support tickets Offload some of the follow up requirements from the engineer to the coordinator Incentivized AH Alejandro Huerta COO (Chief Operations Officer) Read full review
ScreenShots	Apdated Screenshots