AnyDesk vs. LogMeIn Pro by GoTo

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
AnyDesk
Score 8.2 out of 10
N/A
AnyDesk Software in Stuttgart offers their eponymous remote desktop software, designed to provide resilient remote access even with poor network access.
$274.80
per year 1 licensed user with 3 login devices
LogMeIn Pro by GoTo
Score 9.2 out of 10
N/A
N/A
$30
per month
Pricing
AnyDeskLogMeIn Pro by GoTo
Editions & Modules
Solo
$22.90
per month (billed annually) 1 licensed user with 3 login devices
Standard
$35.90
per month (billed annually) 20 licensed users in a team
Advanced
$79.90
per month (billed annually) 100 licensed users in a team
Enterprise
Custom
per year billed annually
Individuals
$30.00
per month
Power Users
$70.00
per month
Small Businesses
$129.00
per month
Offerings
Pricing Offerings
AnyDeskLogMeIn Pro by GoTo
Free Trial
YesYes
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsAnyDesk is free for personal use and offers a limited set of features and support. Professional users need a license. Only the initiator of a session needs a license, participants are free.All plans are billed annually.
More Pricing Information
Community Pulse
AnyDeskLogMeIn Pro by GoTo
Considered Both Products
AnyDesk
Chose AnyDesk
None of the alternatives we tried were on the TrustRadius list, but speaking of them, none were as simple to use and configure as AnyDesk. All that we tried had connection issues. An example was terminating remote access unexpectedly several times while using the software.
LogMeIn Pro by GoTo
Chose LogMeIn Pro by GoTo
There are no security layers in the AnyDesk platform, anyone can use it without authentication and with the session ID, and therefore it is not safe to use, LogMeIn Pro is much more secure and is better for corporate use. With proper user authentication and LAN-based access, …
Features
AnyDeskLogMeIn Pro by GoTo
Remote Administration
Comparison of Remote Administration features of Product A and Product B
AnyDesk
9.0
30 Ratings
10% above category average
LogMeIn Pro by GoTo
8.7
17 Ratings
7% above category average
Screen sharing9.728 Ratings9.616 Ratings
File transfer8.030 Ratings8.616 Ratings
Instant message8.026 Ratings8.013 Ratings
Secure remote access with Smart Card authentication9.217 Ratings7.04 Ratings
Access to sleeping/powered-off computers9.324 Ratings9.015 Ratings
Over-the-Internet remote session9.728 Ratings10.016 Ratings
Initiate remote control from mobile8.727 Ratings9.011 Ratings
Remote management of servers & workstations10.024 Ratings10.014 Ratings
Remote Active Directory® management10.020 Ratings6.610 Ratings
Centralized management dashboard7.425 Ratings10.012 Ratings
Session record9.025 Ratings9.012 Ratings
Annotations7.723 Ratings6.27 Ratings
Monitoring and Alerts8.523 Ratings9.010 Ratings
Multi-platform remote control10.027 Ratings10.013 Ratings
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AnyDeskLogMeIn Pro by GoTo
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Score 9.1 out of 10
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Score 9.1 out of 10
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User Ratings
AnyDeskLogMeIn Pro by GoTo
Likelihood to Recommend
8.4
(30 ratings)
9.3
(17 ratings)
Likelihood to Renew
-
(0 ratings)
10.0
(1 ratings)
Usability
8.0
(5 ratings)
8.8
(4 ratings)
Availability
-
(0 ratings)
10.0
(1 ratings)
Performance
-
(0 ratings)
9.0
(1 ratings)
Support Rating
9.3
(12 ratings)
10.0
(3 ratings)
Implementation Rating
-
(0 ratings)
10.0
(1 ratings)
Configurability
-
(0 ratings)
8.0
(1 ratings)
Product Scalability
-
(0 ratings)
5.0
(1 ratings)
User Testimonials
AnyDeskLogMeIn Pro by GoTo
Likelihood to Recommend
AnyDesk Software
It is suited for every business. You can use it whether you are an individual, student, professional, or organization. You can simply download it, ask the user to share their ID, connect to their system, and support them remotely. You don't require any special skill or technical knowledge to use it.
Read full review
LogMeIn, Inc.
LogMeIn Pro is very well suited for small-to-medium sized organisations. The pricing is affordable and the implementation is easier. There are some concerns related to data privacy and security, hence I would not advise this to be used when your session handles PHI and PII kind of data, just to be compliant.
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Pros
AnyDesk Software
  • Minimises the physical involvement of our trainers for training new technicians joining the company.
  • Building better relationships with our clients by assisting them with bookings and understanding services.
  • Also we use it to manage clients feedbacks and share information with each other.
Read full review
LogMeIn, Inc.
  • LogMeIn Pro by GoTo offers unattended remote access that’s reliable and always available. You can securely log in to a client’s device (Windows or macOS) from anywhere, even without them present.....as long as their machine is on.
  • You can transfer files during a session without disrupting work. I've also transferred some pretty large files at times without issues.
  • I like the dashboard as it makes it easy to manage and organize multiple devices across our client base. You can see online/offline status, access machines instantly, and share access with your team all in one easy to view place
Read full review
Cons
AnyDesk Software
  • we should be able to connect from windows to iphone or ipad, it is now possible to connect to ipad or iphone. AnyDesk can work on this.
  • the field where we enter remote address should be more visible. New user cannot find where to enter the remote address that takes some time to connect. AnyDesk should change the placement of it.
  • If we can change the colour theme of the UI that will be an addon thing. when you daily use AnyDesk you get bored of the same UI.
  • Just like a Xmax UI. Any desk should constantly change somethings which makes the UI visually appealing.
Read full review
LogMeIn, Inc.
  • Slow customer service - we know more about their product than whoever we talk to whenever we call in
  • It does not always keep the settings during session unless we disconnect and reconnect with the new settings.
  • Troubleshooting using LogMeIn is minimal. It either works or doesn't, there is not a backup/alternative method for connectivity.
Read full review
Likelihood to Renew
AnyDesk Software
I don't have any reason to change
Read full review
LogMeIn, Inc.
It works great
Read full review
Usability
AnyDesk Software
Considering the overall experience compared to other products, I find this to be very user-friendly, lighter to use, and accessible to individuals who are not familiar with computers. Data transfer is quicker and easier. There is no need to train people to use this. It can be done with a few instructions over the phone.
Read full review
LogMeIn, Inc.
I will give a Rating of 10 for LogMeIn Pro by GoTo's overall usability because it has a centralized Dashboard to access all machines and servers and a very user-friendly User Interface. Also, the remote connectivity is very smooth and reliable as if you are working on your local desktop or laptop.
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Reliability and Availability
AnyDesk Software
No answers on this topic
LogMeIn, Inc.
Always there as long as there is an internet connection
Read full review
Performance
AnyDesk Software
No answers on this topic
LogMeIn, Inc.
It loads quickly,
Read full review
Support Rating
AnyDesk Software
I didn't have any technical problems and I didn't suffer from bugs or errors. Customer service has improved a lot and I no longer need to leave the office to go to the user's computer. With AnyDesk I install and remove programs, printers, scanners, settings in general. Screen sharing is excellent and without delays. Overall, I recommend and approve AnyDesk.
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LogMeIn, Inc.
My calls and e-mails to tech support have been few and far between, but those rare interactions were always pleasant and handled professionally. Most support can be accessed electronically, but when the need arises to actually speak to a human being, LogMeIn's customer service reps are clearly well-trained and knowledgeable. Another plus: there isn't the language barrier that I've experienced with other technology companies' support centers.
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Implementation Rating
AnyDesk Software
No answers on this topic
LogMeIn, Inc.
Be aware if you have dual monitors on the host, you can only view one at a time on remote, but it is easy to toggle back and forth
Read full review
Alternatives Considered
AnyDesk Software
Getscreen.me connects remotely directly from your browser, it's very convenient - no need to explain to customers what and how to install. Also, it has a very user-friendly interface. They also have all the necessary features for remote access (file sharing, WoL, black screen, session recording) and are significantly cheaper.
Read full review
LogMeIn, Inc.
LogMeIn works well for small number of devices that need unattended remote access. For cost, LogMeIn in similar to GoToMyPC - works about the same - has similar features for about same cost
Read full review
Scalability
AnyDesk Software
No answers on this topic
LogMeIn, Inc.
The view is a little blurry. The resolution could be better
Read full review
Return on Investment
AnyDesk Software
  • Time cost saving:
  • As it can help to solve issues remotely it saves much time and effort while working
  • Minimal requirement:
  • AnyDesk doesn't ask much setup or requirement that is beneficial and same time its easy to use also
  • Versatile:
  • AnyDesk is versatile used tool and same time user friendly also, it doesn't cost special training time or hard precautions for any user
Read full review
LogMeIn, Inc.
  • Great to allow workers to work from home. They have remote access easily and can do quick fixes without driving to the office.
  • Hard for supervisors to control work hours. Supervisors do not know when the workers are really working.
  • Being able to even access remotely via smartphone has been impactful to trouble shooting. Your main go to person is traveling and no access to a PC or internet. They can use their smartphone to remote back to the office and fix a quick issue.
Read full review
ScreenShots