AnyDesk vs. LogMeIn Central by GoTo

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
AnyDesk
Score 8.2 out of 10
N/A
AnyDesk Software in Stuttgart offers their eponymous remote desktop software, designed to provide resilient remote access even with poor network access.
$22.90
per month (billed annually) 1 licensed user with 3 login devices
LogMeIn Central by GoTo
Score 9.1 out of 10
N/A
Central is a cloud-based remote monitoring and endpoint management solution enabling IT professionals to monitor, manage, and secure their endpoint infrastructure. Whether it is used for remote employees or endpoints scattered across the globe, the vendor promises that Central provides IT organizations with the speed, flexibility, and insight needed to increase productivity, reduce IT costs, and mitigate risk.
$80
per month (minimum 25 computers)
Pricing
AnyDeskLogMeIn Central by GoTo
Editions & Modules
Solo
$22.90
per month (billed annually) 1 licensed user with 3 login devices
Standard
$35.90
per month (billed annually) 20 licensed users in a team
Advanced
$79.90
per month (billed annually) 100 licensed users in a team
Enterprise
Custom
per year billed annually
LogMeIn Central
$80
per month (minimum 25 computers)
Offerings
Pricing Offerings
AnyDeskLogMeIn Central by GoTo
Free Trial
YesNo
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsAnyDesk is free for personal use and offers a limited set of features and support. Professional users need a license. Only the initiator of a session needs a license, participants are free.
More Pricing Information
Community Pulse
AnyDeskLogMeIn Central by GoTo
Features
AnyDeskLogMeIn Central by GoTo
Remote Administration
Comparison of Remote Administration features of Product A and Product B
AnyDesk
9.0
Ratings
10% above category average
LogMeIn Central by GoTo
8.7
Ratings
7% above category average
Screen sharing9.70 Ratings9.90 Ratings
File transfer8.10 Ratings9.10 Ratings
Instant message8.10 Ratings9.30 Ratings
Secure remote access with Smart Card authentication9.20 Ratings9.00 Ratings
Access to sleeping/powered-off computers9.40 Ratings6.80 Ratings
Over-the-Internet remote session9.70 Ratings9.90 Ratings
Initiate remote control from mobile8.70 Ratings8.00 Ratings
Remote management of servers & workstations10.00 Ratings9.50 Ratings
Remote Active Directory® management10.00 Ratings8.90 Ratings
Centralized management dashboard7.40 Ratings8.60 Ratings
Session record9.10 Ratings8.10 Ratings
Annotations7.80 Ratings8.70 Ratings
Monitoring and Alerts8.60 Ratings8.20 Ratings
Multi-platform remote control10.00 Ratings8.10 Ratings
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User Ratings
AnyDeskLogMeIn Central by GoTo
Likelihood to Recommend
8.4
(0 ratings)
8.3
(0 ratings)
Likelihood to Renew
-
(0 ratings)
9.0
(0 ratings)
Usability
8.1
(0 ratings)
9.8
(0 ratings)
Availability
-
(0 ratings)
9.9
(0 ratings)
Support Rating
9.3
(0 ratings)
9.0
(0 ratings)
Implementation Rating
-
(0 ratings)
9.0
(0 ratings)
User Testimonials
AnyDeskLogMeIn Central by GoTo
Likelihood to Recommend
It is suited for every business. You can use it whether you are an individual, student, professional, or organization. You can simply download it, ask the user to share their ID, connect to their system, and support them remotely. You don't require any special skill or technical knowledge to use it.
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From a single place, I can use LogMeIn Central to monitor which machines need upgrades and determine whether to delay them until after isolated testing. I can also use the One2Many tool to arrange batch updates for third-party software. Plus, it enables me to provide Ad Hoc Support sessions to staff members who are experiencing problems with their client computers.
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Pros
  • Minimises the physical involvement of our trainers for training new technicians joining the company.
  • Building better relationships with our clients by assisting them with bookings and understanding services.
  • Also we use it to manage clients feedbacks and share information with each other.
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  • Ability to use the core function without having to go through rigorous training since the tool is easy to grasp.
  • Remote control for troubleshooting IT support staff along with remote deployment options.
  • Easy user management with intuitive UI arrangements for effective and easy control permission and computer grouping.
  • Stay connected despite the location or time to clients servers. Enables us to correct discrepancies and make changes easily.
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Cons
  • Notification or Addition:
  • AnyDesk provides codes to connect room, which is complicated sometimes, if it is manageable same as a call then it can be much user friendly though current system is unique in its way for AnyDesk.
  • Use of AI more:
  • If AnyDesk can provide Summary, previous call data and recording data storage with summarized way that can be useful.
  • Multi user experience:
  • While discussion itself if we want to add another user for help this quick feature is not easy currently.
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  • Pricing structure is a bit confusing - there are various add-ons that can seriously increase your cost
  • More integrations with software such as Antivirus vendors would be nice
  • No Chromebook client at all, and isn't as good with Mac's either
  • You can only have 1 technician on a PC at a time
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Likelihood to Renew
I don't have any reason to change
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What I dont like is when I run out of licenses that the only way to get more is to buy large amounts. this is very frustrating and as a small business I need to watch how much i am spending. smaller license packs would be better
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Usability
My personal experience with AnyDesk has been good. I found that it is easy to use for both technical and nontechnical users to get started. It offers fast and Responsive performance, with Low latency even over an average internet connection
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The LogMeIn Central is simple to use. You can easily manage computers and servers by creating different groups. Connecting to a remote computer is a simple click-on button. You don't need the remote user's password if [they are] already logged in. You don't need the remote user on the other side if you want to take full control. Overall the usability is simple.
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Reliability and Availability
No answers on this topic
It has saved us countless times, and we didn't need to get boots on the ground to fix or maintain patches or errors. Being able to solve a number of issues for a central location without having to have a tech travel is invaluable as far as resources and time spent for everyone.
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Support Rating
I didn't have any technical problems and I didn't suffer from bugs or errors. Customer service has improved a lot and I no longer need to leave the office to go to the user's computer. With AnyDesk I install and remove programs, printers, scanners, settings in general. Screen sharing is excellent and without delays. Overall, I recommend and approve AnyDesk.
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Every time I called in with a question or concern, your support team always provided the right information. It's great to call in to support and everyone that answers is very knowledgeable of the product.
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Implementation Rating
No answers on this topic
It was smooth
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Alternatives Considered
AnyDesk is simpler to use than BeyondTrust. Beyond trust is suitable for a bit, but it's a bit heavy. Major guidance is required to guide the next person. Multiple steps are involved before we get remote access. Sometimes, it gets stuck in between. Beyond trust, data transfer is comparatively slower. It cannot be ready within a few minutes.
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We use both LogMeIn Central by GoTo and a true RMM product. LogMeIn Central by GoTo has its role as an easier method to remotely access selected oft-used machines, whereas the RMM product is much, much more cost effective to rollout to entire infrastructure footprints.
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Return on Investment
  • The most positive impact is time saving, in all the aspects using any other thing then AnyDesk consumes a lot of productive time and that cost you a lot more than a single subscription. Using this time in productive works pays you well in the the sales or any other process.
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  • Time, many times when some service needed privileged access (administrator) the resolver agent needed to go to the user and this travel time (10 - 15 minutes) because this is a large company. Basically we reduced 50 minutes of service to 20, even 10 minutes
  • After the implementation we achieved a 20% increase in our ticket resolution rate and a 57% increase in the SLA service rate
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ScreenShots