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Annex Cloud Loyalty Experience Platform vs. Antavo AI Loyalty Cloud

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Annex Cloud Loyalty Experience Platform
Score 6.4 out of 10
N/A
Annex Cloud (formerly Social Annex) headquartered in Los Angeles, California offers their unified Customer Loyalty Platform: a unified suite of contests, reward, and gamification applications for customers. The platform has grown in scope, formerly emphasizing only "Contests"; the name and emphasis have changed to reflect the broader scope of capabilities present in the latest offering.N/A
Antavo AI Loyalty Cloud
Score 7.6 out of 10
N/A
Antavo is an Enterprise Loyalty Cloud, providing technology to manage experience-based, paid, and lifestyle loyalty programs online, in-store, or on mobile. Antavo’s no-code, API-centric platform makes the loyalty program experience customizable so loyalty and marketing teams can run their program internally, without IT help. Antavo helps global clients like BMW, KFC or Kathmandu and global businesses in air travel, pharma and fashion. Antavo…N/A
Pricing
Annex Cloud Loyalty Experience PlatformAntavo AI Loyalty Cloud
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Annex Cloud Loyalty Experience PlatformAntavo AI Loyalty Cloud
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeRequired
Additional Details——
More Pricing Information
Community Pulse
Annex Cloud Loyalty Experience PlatformAntavo AI Loyalty Cloud
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User Ratings
Annex Cloud Loyalty Experience PlatformAntavo AI Loyalty Cloud
Likelihood to Recommend
6.1
(0 ratings)
7.6
(0 ratings)
Usability
-
(0 ratings)
7.4
(0 ratings)
Support Rating
-
(0 ratings)
6.0
(0 ratings)
User Testimonials
Annex Cloud Loyalty Experience PlatformAntavo AI Loyalty Cloud
Likelihood to Recommend
Annex Cloud Customer Loyalty Platform is a very flexible and customizable solution that allows you to build a loyalty program that fits your brand needs. Their service has been top notch while provided great strategy advice and working with us to develop custom solutions. The product is well suited to run regional programs with different configurations.
Verified User
Anonymous
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One specific scenario where Antavo proved to be well-suited was the activation of a challenge where customers earned bonus loyalty points if they used a specific gift card for a purchase on the website. This feature was implemented smoothly and effectively boosted customer engagement. On the other hand, a scenario where Antavo fell short was during an export of the entire customer database (2.5 million users), aggregated by levels (4 levels) with details of points that had expired over the course of the year. The extraction process for these data, even after months, was never completed.
Verified User
Anonymous
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Pros
  • Tiered program
  • Custom point earning actions
  • Point multipliers
  • Integration with other vendors
Verified User
Anonymous
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  • Customer Service
  • Agile
  • API connections
Verified User
Anonymous
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Cons
  • Native integrations with other systems
  • Flexibility in rewards program
  • Configuration options of Loyalty
Verified User
Anonymous
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  • Can't access through mobile devices.
  • Sometimes uploading files doesn't work.
  • Regional languages are not supported in app.
Shashank Pathak | TrustRadius Reviewer
Shashank Pathak
Internet Marketing Analyst
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Usability
No answers on this topic
First loyalty platform for me personally and has been easy and great to pick up. The training academy is excellent and the customer service has been great
Jabed Hussain | TrustRadius Reviewer
Jabed Hussain
Loyalty Manager
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Support Rating
No answers on this topic
Customer support is not well organised and you can make many efforts to get the resolution. For email or phone support you have to have the patience to deal with the support team, also if you submit a query the responding time is usually high.
Shashank Pathak | TrustRadius Reviewer
Shashank Pathak
Internet Marketing Analyst
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Alternatives Considered
More functionalities and extension possibilities in Annex compared to other products. The loyalty add-in was also deprecated.
Verified User
Anonymous
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The integration between Antavo and Bloomreach is out of the box.
Jabed Hussain | TrustRadius Reviewer
Jabed Hussain
Loyalty Manager
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Return on Investment
  • Increase of 30 % in loyalty members
  • Increase of 15% store visits
  • Increased spending
Verified User
Anonymous
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  • Increased engagement with existing loyalty users
  • Brought new users
  • Increased ROI
Jaime Arribas | TrustRadius Reviewer
Jaime Arribas
Senior Marketing Technology Manager
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ScreenShots

Annex Cloud Loyalty Experience Platform Screenshots

Screenshot of Screenshot of Screenshot of

Antavo AI Loyalty Cloud Screenshots

Screenshot of Antavo is a pure-play loyalty program technology vendor.Screenshot of Antavo’s no-code Workflows tool has a visual editor, so creating, running, and modifying loyalty campaigns & offers requires neither coding nor help from the IT department.Screenshot of A comprehensive look at a member’s stats, transaction and reward history inside the loyalty platform. Antavo’s Customer Insights helps to answer these questions.Screenshot of Antavo provides a variety of gamification elements and makes it easier for clients to set up their gamified loyalty program.Screenshot of Build and manage a reward catalog in Antavo’s Back-office, to allow users to ffer a range of incentives, including experiential rewards, coupons, vouchers, products or even services.Screenshot of Antavo’s platform offers a built-in editor for Mobile Passes that can be used without a learning curve. The editor is integrated with both Android & iOS platforms.