AmTrav vs. Upside Business Travel

Amtrav is great for corporate travel for organizations with over 100-150 employees. I think it’s a very useful primarily self serve tool that gives employees autonomous choices about their travel arrangements. This would likely be a less appropriate solution for a very small company. I’m not sure if a very large company would find the tool scalable. For 500-1000 employees, it’s great

Incentivized

Upside is well suited for businesses that have to change travel due to unforeseen business forces. It is well suited for small businesses that do not have administrative support needed to accommodate constant change. The Upside tools can be accessed from anywhere and support can take any issues on to help make the trip successful.

Incentivized

• Excellent user interface.
• Competitive booking rates that allow users a variety of options.
• Phenomenal customer service.

Incentivized

• Upside Business Travel makes it easy to compare prices for hotels and flights.
• Upside Business Travel has a great rewards program and this is a nice incentive for those using the program.

Incentivized

• Filtering flights by average on-time reliability is not available.
• Permissions can be tricky for approvers. It's not always easy to see what your team is doing.
• Google Calendar integration is flawed -- it keeps adding events for time you've approved but does not signify who the travel is for.

Incentivized

• Booking travel for non-employees or invited users *could* be easier, but it's not that bad.
• Adding support for AA Business Extra number as part of company profiles, but they manually check all of our AA reservations to add it.

Incentivized

Support is the absolute best part of the platform. Users who have any issues at all are free to contact AmTrav and work through a solution. Missed flights or emergency car rentals are a breeze -- all that needs to be done is to call the AmTrav support number and a solution is worked out with minimal involvement.

Incentivized

The support from Upside Business Travel is absolutely amazing. Immediately after you book a flight, you get an email from your representative. You can contact them at any time and get them to help you with anything you need or answer any questions. I have used the support before to get an earlier check-in, change flights, and add a night to my stay.

Incentivized

AmTrav excels in customer service. They have won us over by proving that, when in times of need, they can get the job done. If an employee has an issue, it can be a very stressful time for both the employee and the travel booking managers. AmTrav takes the responsibility in a way that we haven't seen demonstrated before and organises a fix.

Incentivized

I've used Concur and Egencia in other companies. Upside is more user-friendly than Concur, which can sometimes be complicated with the number of menus you have to go through. It's so far ahead of the experience I had with Egencia, I can't even describe it. Egencia's customer service was hit or miss - to the point of being a running joke among the assistants. I've never had a problem with Upside's customer service.

Incentivized

• Provides an easy accounting on employee travel expeneses
• Does not offer flexibility from whom you can book with, I believe.
• Keeps your bookings all in one place and convenient once you're ready to do an expense report.
• It makes completing your Travel and Expensive report easier and quicker

Incentivized

• It has streamlined the process for booking travel for our company.
• They send me reports instead of me having to create them on my own.
• It saves time at every turn.

Incentivized