Amazon Cognito vs. OpenText Identity and Access Management

Well Suited

1. B2C mobile and web apps with a high number of users.
2. Cheaper and cost-effective.
3. If the other pieces of the infra are already using AWS services like Lambda, S3, Pinpoint, etc.

Not Suited For:

1. Advanced use-cases (Biometrics based authentication) Email, and other MFA channels.
2. For any use-cases needing SCIM.
3. Customized flows of SSO, and MFA will need a layer on Lambda and other AWS services.

Incentivized

Team has been great. However, product needs lots of customization and this requires significant cost outside of licensing model.

• Strong integration with React.js and client-side applications
• Easy to bridge Cognito identities with the rest of the AWS ecosystem
• Easy to store user profile data directly in Cognito rather than having to build additional services/endpoints
• Easy integration with AWS Lambda to extend and add sophistication to the service

Incentivized

• Good personnel/team
• Small company type customer service gives ease of access and sense of urgency

• SCIM implementation is not present.
• B2B SaaS use-cases are very hard to configure. More suitable or B2C use-cases.
• Needs more recipes, plugins, SDK's.
• 2FA with Email as an OTP channel is not supported.
• 2 FA using biometrics is not available; can be customised using lambda.

Incentivized

• Additional automation capabilities on the platform
• More configuration-driven approach
• Passwordless authentication

All the features AWS Cognito offers gives the user the options they need without making it too complicated. Your customers will be happy. On the administration site usability is also great. After a small learning curve, you can setup Cognito for your usage

Incentivized

Product needs high level of customization to compete with other products in this space.

AWS Support overall is poor. Your main resources are trainings and the docs, and the docs can be very confusing. Using Cognito well involves having a developer learn it deeply and help support your team in understanding it. That said, Cognito's competitors also have dismal support and even worse documentation, so while this isn't a strength for Cognito it may still be the frontrunner here.

Incentivized

• Dedicated customer success manager and deployment manager
• 1-800-like 24/7 support
• Very responsive technical team

They are ideal tools to create a secure and unique login experience for our applications. Thanks to its API authorization, Amazon Cognito ensures connections to applications that are secure.It is easy to use and provides easy access to files and applications that you need to complete your goal.

Incentivized

OKTA Oracle Cloud Based Identity Platforms Salesforce IAM We did an open RFP and technology bakeoff for all providers, which including advanced IoT use cases, delegated admin use cases, and multiple password policy (13 independent use cases) in a two-week window. We were looking for configuration vs. customization capabilities inherent in the platforms. OpenText Identity and Access Management (IAM) Platform was the only provider that completed all the uses cases and provided a demo

• Amazon Cognito has had a positive impact on our business by allowing us to develop services that require user sign-up and sign-in more rapidly. Not only do we not need to build or maintain these features, but Cognito's implementation is also better than what we would be justified in building ourselves.
• Amazon Cognito makes user management easy. This reduces the time we have to spend supporting users. Non-technical product managers can even use the AWS Console to manage users without requiring support from developers.
• Amazon Cognito is likely more secure than what would be built in-house; a portion of our attack surface is now managed by Amazon.

Incentivized

• Improved customer experience through a single identity across multiple business units
• Single bundled pricing model for features like SSO, MFA, directory services, identity event streaming, API usage, service-package-based access
• Reduced identity and access complexity when compared to on-premises based implementations