ALVAO Service Desk

ALVAO Service Desk

ALVAO Service Desk

1 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
ALVAO Service Desk	Score 6.4 out of 10	Mid-Size Companies (51-1,000 employees)	ALVAO Service Desk is a Microsoft-native ITSM platform that centralizes requests across IT, HR, and Facilities. Integrated with Outlook and Teams, it allows employees to create, track, and resolve tickets directly in familiar tools. AI and Copilot features automate repetitive tasks, provide smart suggestions, and power a Teams-based virtual agent for 24/7 self-service. With transparent dashboards, SLA-driven prioritization, Power platform integration, no-code automatization and Power BI…	$36 per month (billed annually) per agent (minimum 3)

Pricing

ALVAO Service Desk

Editions & Modules

Start: $36
per month (billed annually) per agent (minimum 3)
Standard: $54
per month (billed annually) per agent (minimum 3)
Professional: $63
per month (billed annually) per agent (minimum 3)
Enterprise: $84
per month (billed annually) per agent (minimum 3)

Offerings

Pricing Offerings
ALVAO Service Desk
Free Trial
Yes
Free/Freemium Version
No
Premium Consulting/Integration Services
No

Entry-level Setup Fee

Optional

Additional Details

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More Pricing Information

Features

ALVAO Service Desk

Incident and problem management

Comparison of Incident and problem management features of Product A and Product B
	ALVAO Service Desk 5.5 Ratings 39% below category average
Organize and prioritize service tickets	6.40 Ratings
Expert directory	7.30 Ratings
Self-service tools	5.50 Ratings
Subscription-based notifications	2.70 Ratings
ITSM collaboration and documentation	5.50 Ratings
ITSM reports and dashboards	5.50 Ratings

Change management

Comparison of Change management features of Product A and Product B
	ALVAO Service Desk 5.5 Ratings 42% below category average
Change requests repository	5.50 Ratings

User Ratings
	ALVAO Service Desk
Likelihood to Recommend	6.4 (0 ratings)
Usability	6.4 (0 ratings)

User Testimonials
	ALVAO Service Desk
Likelihood to Recommend	Great for IT department, where service desk is good single point of contact, but can be also used for other departmnets to track their requests. We also use it for development tracking. Incentivized PK Petr Kamenář System Specialist Read full review
Pros	Users can easily ask for help Clear overview about current tickets Reporting Incentivized PK Petr Kamenář System Specialist Read full review
Alternatives Considered	It was management desicion, I cant say Incentivized PK Petr Kamenář System Specialist Read full review
ScreenShots	ALVAO Service Desk Screenshots