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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Blackbaud Altru

    Score7.9 out of 10
    N/ADesigned for General Admissions OrganizationsN/A

    Bonterra Salsa

    Score6 out of 10
    Mid-Size Companies (51-1,000 employees)
    Bonterra Salsa is a donor and constituent management system that helps nonprofits build donor profiles, track every interaction, cultivate major gifts, and report on all development activities. The platform includes mobile-ready digital marketing tools for email, social, and online donation forms. Additional features include donor cultivation, donation processing of all gift types, direct mail, built in word processing, mail merge, powerful query tool, event/auction…N/A
    Pricing
    Blackbaud AltruBonterra Salsa
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    Blackbaud AltruBonterra Salsa
    Free Trial
    NoYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeOptional
    Additional DetailsAltru’s pricing information is catalogued below, as supplied by the software provider or retrieved from publicly accessible pricing materials. Altru is priced as an annual subscription. This includes hosting, unlimited users, access to unparalleled product support – everything you expect from a complete cloud solution.—
    More Pricing Information
    Best Alternatives
    Blackbaud AltruBonterra Salsa
    Small Businesses
    Salesforce Nonprofit Cloud
    Score9 out of 10
    Salesforce Nonprofit Cloud
    Score9 out of 10
    Medium-sized Companies
    DonorPerfect
    Score7.4 out of 10
    DonorPerfect
    Score7.4 out of 10
    Enterprises
    Ellucian CRM Advance
    Score7.6 out of 10
    Ellucian CRM Advance
    Score7.6 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Blackbaud AltruBonterra Salsa
    Likelihood to Recommend
    8.2
    (11 ratings)
    3.0
    (8 ratings)
    Likelihood to Renew
    9.1
    (1 ratings)
    10.0
    (1 ratings)
    Usability
    -
    (0 ratings)
    10.0
    (1 ratings)
    Support Rating
    9.2
    (3 ratings)
    10.0
    (1 ratings)
    User Testimonials
    Blackbaud AltruBonterra Salsa
    Likelihood to Recommend
    Blackbaud
    Well suited for smaller organizations that want to centralize many systems. Smaller organizations will have less constituents to manage and fewer events (our organization has 100,000+ constituents, daily programs/events, and a large donor base). Many areas within Altru are not updated to be functional for 2020. Because of this, we do not use the merchandising feature, the volunteer portal, or marketing communications. It does a little bit of everything "okay enough" to be better than having separate systems. It's restrictive in many areas, but being able to do SO much in one database outweighs the negatives! It is 100% necessary to have a data manager who spends all of their time in Altru doing data cleanup, researching and writing policies and procedures, training new users, keeping staff up-to-date on new processes, creating queries and running reports, creating workarounds for "unfixable" issues within the database.
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    Bonterra
    Well suited for sending mass emails or emails to certain groups, sending automated emails, collecting donations, and peer-to-peer communication. They have a good support team. I'm still figuring out how to best manage supporters, it's not as intuitive as I would like. I used to just manage all donor information on Google Sheets, and I still prefer Google Sheets.
    Incentivized
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    Pros
    Blackbaud
    • Ticketing and tracking many different types of admission sales including group, facility rental, individual tickets, and class registration.
    • Membership management, including membership card mailing, recurring memberships, and renewal reminders.
    • Being an all-encompassing database rather than forcing you to use multiple databases.
    • Great customer service and client support, including ongoing updates to better the system.
    • Has a merchandise inventory management system.
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    Bonterra
    • User-Friendly. As a user, it is an intuitive product. When you are working, it is easy to navigate.
    • Fundraising Pages: Salsa Engage allows you to easily and quickly make fundraising pages that can be pushed out to your community of donors.
    • CRM: Easy to manage the constituents. When someone signs up for our fundraising pages, the software captures the demographics and either matches up to the existing donor or creates a new constituent.
    • Salsa CRM listens to their customers and works well with the user base. Most ideas are listened to and can see that requests are pushed out in updates.
    Incentivized
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    Cons
    Blackbaud
    • Query system not user-friendly for management with limited database background.
    • Limited company-to-user support outside of an online community of users. No long term account managers for program.
    • No email analysis tools for eblasts.
    • Limited merchandise capabiity for shop use, though the program does allow third party programs to work with it.
    Incentivized
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    Bonterra
    • When we started with Salsa, not every option was available online, some were desktop specific. As it has been some time since I worked with Salsa these have probably been resolved.
    • The ability to communicate between Salsa CRM and other Salsa software options. Sometimes the crossover was not as efficient as was needed.
    • Tagging and setting up rules for particular donors was somewhat confusing - meaning, therefore, that the amount of training needed to implement the software was somewhat intensive.
    Incentivized
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    Likelihood to Renew
    Blackbaud
    No answers on this topic
    Bonterra
    It suits all of our needs.
    Incentivized
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    Usability
    Blackbaud
    No answers on this topic
    Bonterra
    You do not have to be a tech-savvy person to be able to use the CRM. Reporting is easy to do.
    Incentivized
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    Support Rating
    Blackbaud
    They are always available and very knowledgable. Many times I am able to come up with a solution before they've finished troubleshooting just by having talked through it with them. I really appreciate the Chat feature to answer simple questions in a timely fashion. The training I received was top notch and very detailed.
    Incentivized
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    Bonterra
    Their tech support is very good and I am very pleased with it. They speak in non-techie lingo for my non-techie staff just as easily as they speak techie to me (a techie). I appreciate their quick turn around in time to answer our questions and the follow up to make sure their answer(s) helped.
    Incentivized
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    Alternatives Considered
    Blackbaud
    We switched from Raisers Edge in 2012 due to the need to have all processes in one database. Group Sales/Rentals had to use a separate database for their sales than the Members and Donors department. We also could not sell tickets for events and programs in one space. Being able to have all of these in one database is why we chose Altru.
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    Bonterra
    I have reviewed Salsa Engage and perhaps after our transition has taken place it might be a viable option versus using Constant Contact for internal and external correspondence.
    Incentivized
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    Return on Investment
    Blackbaud
    • It has become very tedious to account for registrants in each session of a class or camp, because you have to "sell" them into each session in order to have an accurate class roster.
    • It is very easy to process payment and entry fees to our Museum and programs.
    • It is easy to retrieve accurate information and records of patrons.
    Incentivized
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    Bonterra
    • Has helped increase our donor retention as we are able to track all communications with donors ensuring that they remain connected.
    • The improved emailing (with fewer bounce rate) has helped increase our website and donation page visibility.
    • We've sold more tickets to our fundraising events with an improved event management system.
    Incentivized
    Read full review
    ScreenShots

    Blackbaud Altru Screenshots

    Screenshot of Constituent Record: Get a true 360-degree view of each constituent's activity.Screenshot of Daily Sales:  Improve sales speed and visitor experience with a smart POSScreenshot of Group Sales:  Keep group sales orders organized and manageableScreenshot of KPIs:  Measure and monitor organizational performanceScreenshot of Membership Dashboard:  Improve membership acquisition and retentionScreenshot of Organizational Calendar:  Effectively manage events, programs, spaces, supplies and equipment

    Bonterra Salsa Screenshots

    Screenshot of the development dashboard.Screenshot of a donor detail report showing donation history.Screenshot of donor cultivation for major giftsScreenshot of mail merge and direct mail fundraisingScreenshot of a donor profile with unlimited custom fields