Alora Home Health Software vs. Practice Fusion

I recently had 3 claims that I kept getting rejected through the clearinghouse. I called customer support and was able to get real time help same work day. I was able to set up zoom call and share screen and was walked through all the ways that could be causing problem. Guided me through how to correct problem and gave me more confidence to do it next time solo

The best scenario is a small non-profit clinic who needs a great EMR but cannot afford one like EPIC. I might also recommend this to colleagues who are starting a small business because I think PF would be a good, easy, and more affordable to get up and running. I think this EMR makes less sense in the setting of large academic institutions who need lots of easily manipulable data and a huge amount of support.

Incentivized

• One on one training even after the live training is completed, if needed.
• Provides real time information, rather than having to sync information over several times a day.
• It is very customizable for each agency.

• Document storage- You can upload documents and attach them to specific patients. As well as flag documents that need to be signed, and assign them to specific doctors.
• Charting- Very detailed integration for charting.
• Reporting- We really enjoy the reports we can pull from within the software.

Incentivized

• A plan for next visit feature would be nice
• The wounds charted from SOC to role over into the first visit note rather then adding it back

• Have Physician Assistant as a provider status.
• Make the notes section of each patients account displays towards the top of page and not the bottom.

Incentivized

good support and pricing

Incentivized

Alora Home Health Software is overall the best and the most user-friendly software I have used in a really long time. Everything is just a simple click or touch of a button. The best part is if I don't know what to click I can always call the Alora Home Health Software customer service team, and with a smile they will walk you through what to click and enter in to help keep your company up and running.

In my opinion and experience, they have a lack of customization so you have to constantly create hacks to make their system work for your practice.

excellent every time i call

Incentivized

We always get a return call within the time stated. There are many available topics on the forum and it is often easy to find the issue you are seeking more information on. When we have tried the live chat feature we have been satisfied with the timeliness and response.

Incentivized

overall im very satisfied with implementation and training.

Incentivized

Alora Home Health Software is more user friendly and the price is more affordable with a high quality service. Alora Home Health Software customer service is on point, Assistance is prompt and reassuring.

NextGen is hard to use as far as medical records. Practice Fusion is user friendly. There is a great knowledge base for questions asked. Practice Fusion takes all the guess work out of the day.

Incentivized

• We are not yet billing as we are waiting on initial Medicare survey. We look forward to billing and getting away from pro bono in the very near future.

• PRO -- I know now what I need in an EMR/EHR
• CONS -- They have overcharged me and it has cost me money
• CONS-- They have disregarded my legal rights which makes me unsure of keeping confidential info in their systems and it will cost me money to switch
• CONS--They have cost me money with the time I've wasted to follow up on my own tickets that they refuse to follow up with