Alora Home Health Software helps manage all aspects of a home health care agency, including the clinical, operational, and financial components. The solution is capable of billing all payers, including, Medicare, Medicaid/Waiver, Managed Care, Medicare Advantage, Commercial Insurance, VA, and Private Pay. Alora is an enterprise
$295
per month
DrChrono
Score9 out of 10
N/A
DrChrono in Sunnyvale offers what they describe as a complete EHR, Practice Management, and Revenue Cycle Management Solution - Available on iPad, iPhone, and Web. DrChrono offers solutions for speciality practices as well.
I recently had 3 claims that I kept getting rejected through the clearinghouse. I called customer support and was able to get real time help same work day. I was able to set up zoom call and share screen and was walked through all the ways that could be causing problem. Guided me through how to correct problem and gave me more confidence to do it next time solo
Templates are customizable and you can take pictures directly into a patient's chart. DrChrono is less appropriate for this reason: they have been working on enrolling my company for Medicare electronic billing for [seven months]. [As a result], I have been unable to bill for any Medicare patients for [seven months]. The only person I have talked to was in India [and] ([the] email address ended in .india). I have had to call Medicare to try to figure out how to complete the enrollment process, [and I ended up with this response from Medicare: "DrChrono needs to [stop being lazy and do something]!." I lost [a] significant [amount of] money. [...]
[Onboarding] trainers and tech support do not know the program.
[All] DrChrono calls are from blocked, [unknown], or their personal numbers. [Looking] at [each] caller ID, you have to answer every call because they do not register as DrChrono.
DrChrono [uses] [Google] phone and [I could] not understand what [a] trainer [said] [when I called them]. [I could not hear what the trainer said] over the noise of other conversations on [Google] phone.
[I] [had] absolutely no way of talking to tech support in person.
[Tech] support tickets [are] unanswered.
[They] do not know how to enroll providers to bill Medicare electronically.
[There was] absolutely no accountability.
[The] platform was constantly down [and was very frustrating].
[There was a] consistently, delayed submission.
[Every] day, [I got] an email about a problem that they are working on.
[Weekly] issues for platform [was] addressed for slowness.
Tech support needs [to have professional people answering tech problems, needs to be reliable, and be responsive whenever someone has issues].
[The] tutorial videos [for DrChrono] are from several years [ago] and no longer apply to the [most] current platform layout.
[The] help browser [is] nonfunctional.
[Tech support is not well trained. You can not talk to anyone in person and they often do not answer tech tickets. Onboard trainers do not know their system. Customer often figures out the answers before the training rep. Between the accent and the noise of Google phone, my entire training session was asking her to repeat what she said. When they are rated lowest of the group for tech support, it is for a reason].
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Alora Home Health Software is overall the best and the most user-friendly software I have used in a really long time. Everything is just a simple click or touch of a button. The best part is if I don't know what to click I can always call the Alora Home Health Software customer service team, and with a smile they will walk you through what to click and enter in to help keep your company up and running.
I am glad I am not always affected by the platform problems. You get daily emails notifying you they are working on slowness, ERA submission problems etc
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
When being trained on the billing program, rather than start at the beginning and "TRAIN HOW TO USE THE PROGRAM" the trainer kept asking me what questions I had. I kept saying I don't know what I don't know. Her response was, ok, were done then. You don't have anymore questions. The only thing I could think to do was ask her to explain each item in each drop down box, but she would just read out loud the drop down choices and ask what questions I had. This pretty much sums up their training.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Alora Home Health Software is more user friendly and the price is more affordable with a high quality service. Alora Home Health Software customer service is on point, Assistance is prompt and reassuring.
TheraOffice has the best tech support and onboarding training. WebPT is also good, but their charting templates lack customization. RehabOptima and Casamba are straight forward and reliable. I am currently stuck with DrChrono.
We are not yet billing as we are waiting on initial Medicare survey. We look forward to billing and getting away from pro bono in the very near future.
Negative: I have lost reimbursement due to the time for tech support to address ticket and the max claims submission time.
Negative: I have [not had any medicare revenue for seven months] due to DrChrono not knowing how to enroll for Medicare Electronic Billing. This issue still has not been resolved.
Negative: Lost time due to the platform being down or running slow.
