TrustRadius

Alipay vs. Worldpay from FIS

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Alipay
Score 1.0 out of 10
N/A
Alipay helps users connect with customers across the world with an e-Wallet payment solutions, Alipay provides payment collection and boasts a convenient customer experience. Alipay offers a variety of digital payment methods so payments from customers all around the world can be accepted, online, in-store, or via mobile payment solutions for smart vending machines and kiosks.N/A
Worldpay from FIS
Score 8.8 out of 10
N/A
Worldpay, now from FIS (acquired July, 2019) is a solution designed to simplify payment acceptance and improve the user's bottom line by accepting traditional and alternative payment types anywhere, any time, on any device and across channels. Worldpay from FIS also guides crypto exchanges through the complexities of global payment processing. Their card-to-crypto services enable crypto exchanges to leverage global card networks like Visa and Mastercard to accept credit and…N/A
Pricing
AlipayWorldpay from FIS
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
AlipayWorldpay from FIS
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
AlipayWorldpay from FIS
Features
AlipayWorldpay from FIS
Payment Gateways
Comparison of Payment Gateways features of Product A and Product B
Alipay
-
Ratings
Worldpay from FIS
8.8
1 Ratings
19% above category average
Fraud Detection00 Ratings9.01 Ratings
Billing and Invoicing Support00 Ratings8.01 Ratings
Global Support00 Ratings9.01 Ratings
Payment Form Acceptance00 Ratings9.01 Ratings
Best Alternatives
AlipayWorldpay from FIS
Small Businesses
Apple Pay
Apple Pay
Score 9.3 out of 10
Apple Pay
Apple Pay
Score 9.3 out of 10
Medium-sized Companies
Apple Pay
Apple Pay
Score 9.3 out of 10
Apple Pay
Apple Pay
Score 9.3 out of 10
Enterprises
Checkout.com
Checkout.com
Score 8.5 out of 10
Checkout.com
Checkout.com
Score 8.5 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
AlipayWorldpay from FIS
Likelihood to Recommend
-
(0 ratings)
9.0
(8 ratings)
Likelihood to Renew
-
(0 ratings)
7.0
(1 ratings)
Usability
-
(0 ratings)
10.0
(1 ratings)
Support Rating
-
(0 ratings)
5.0
(1 ratings)
User Testimonials
AlipayWorldpay from FIS
Likelihood to Recommend
Alipay
No answers on this topic
FIS
Vantiv is excellent for companies that need to be able to accept credit cards and want to keep accurate reports. However, if you ever need to contact customer service or your account rep, be prepared to be extremely frustrated. Vantiv recently merged with another company, and we are having a very difficult time getting information from our account manager about how to access out account now.
Heather Frick | TrustRadius Reviewer
Heather Frick
Bookkeeper
Read full review
Pros
Alipay
No answers on this topic
FIS
  • It has broad support for networks and software solution.
  • It is fairly easy to implement and configure.
  • Has good technical support when you have the proper contact.
Verified User
Anonymous
Read full review
Cons
Alipay
No answers on this topic
FIS
  • In my experience, Some of the WORST tech support/customer service I've ever experienced
  • Two of the last four years, gift cards crashed for multiple days during our Black Friday sale
  • Duplicate charges
  • Fraud controls are weak and (for gift cards) cost extra for dubious protection
  • It took them over a month (and constant badgering) to give us a copy of our contract
  • The system crashes quite a bit, leaving our locations without any ability to charge customers
  • I dread having to deal with WorldPay, yet have to on a daily, if not weekly, basis
Verified User
Anonymous
Read full review
Likelihood to Renew
Alipay
No answers on this topic
FIS
As long as Vantiv continues to improve and we can get better responses from customer service, we will likely continue to use Vantiv. However, if customer service declines, we will likely look for something else
Heather Frick | TrustRadius Reviewer
Heather Frick
Bookkeeper
Read full review
Usability
Alipay
No answers on this topic
FIS
Easy! Easy! Easy!
Stephanie Smith | TrustRadius Reviewer
Stephanie Smith
PRACTICE MANAGER
Read full review
Support Rating
Alipay
No answers on this topic
FIS
Many customer support employees of Vantiv do not seem to know much about the Vantiv website. I have been transferred around to as many as four different people to get an answer to what I thought was a simple question. I am not sure if it would be possible to receive adequate support for a more complex issue.
Verified User
Anonymous
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Alternatives Considered
Alipay
No answers on this topic
FIS
ANYONE would be better than Worldpay. My parent company requires its use. Otherwise, I would have run away screaming a long time ago.
CC
Read full review
Return on Investment
Alipay
No answers on this topic
FIS
  • Positive- More clients are enticed to use World Pay when they hear the benefits.
  • Negative- Customer service lacks so our clients tend to complain about that.
  • Negative- Rates can be a little high depending if client is currently using a local bank.
Verified User
Anonymous
Read full review
ScreenShots