Alibaba Mail vs. Trend Micro Worry-Free Services Suite

Alibaba Mail is well suited for email management and is very well suited for us. It has many good features that are important, like being secure, and tools like the integrated calendar, which is useful for seeing schedules, availability, and scheduling meetings or events accordingly. Another quite important thing is that it offers a collaborative software solution.

Incentivized

With around 80 users and 150 devices (including 6 server instances), this solution served us very well, with instant admin notifications and scheduled overall reports. Detection appears extremely reliable, and the memory and CPU footprint of the service seemed less intrusive than Panda, which we had issues running on Terminal Services instances, as it seems to hog excessive memory allocation. Rollout was smooth and we never had an instance of a corrupt installation.

Incentivized

• Email management
• Secure system
• Built-in features
• Easy integration

Incentivized

• Adds a second layer to office 365 filtering and often finds things that were missed.
• Built in XDR provides more details on a threat than you'd normally have.
• Overall Easy to use but still very powerfull.
• Built in web filtering is easy to use and helps when users are offsite.

Incentivized

• UI could be better
• Integration
• Mobile support
• In-app support

Incentivized

• Apple Mac client is troublesome.
• Policies are clunky and difficult to understand.
• Security Agent dashboard lacks tools needed to remediate problems.
• Technical support was less than satisfactory.

Incentivized

Configuration and support resources provided gave us everything we needed to configure the environment out of the box to meet the various needs of the business.

Incentivized

The few times I needed to contact support I was fully satisfied. They worked all the way through the issue, no matter how long it took, and made sure I had a permanent solution. I was pleased with the professionalism, courteousness, and knowledge of the product they were supporting.

Incentivized

Not applicable, as we went for Alibaba Mail on recommendations.

Incentivized

Trend Micro is a leader in Gartner Quadrant for endpoint protection, with the best awards and 3rd party certification about their readiness and capabilities with zero day threat and unknown attacks. The single feature that with the hosted solution you do not need internal resources to get the protection caught up better. Optimization for SMBs is a plus to consider, and as in the name of the solution, there should not be worries once you get things set up and running. It has been a great experience for sure.

Incentivized

• Secure system
• Reduced cost as other ESPs were costlier
• Enhanced productivity
• Saves time

Incentivized

• It was a step up from what we were using before and has been a solid tool.
• For the number of sites and malicious files blocked I'd say it is a good product at a good price.
• Managing the admin portal and devices has been a huge time saver. Deployment can be via .msi or .exe.

Incentivized