Alibaba Mail vs. Trend Micro Worry-Free Services Suite

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Alibaba Mail
Score 8.5 out of 10
N/A
Alibaba Mail integrates features such as email management, online calendars, and contact management, as well as works seamlessly with existing office software applications to achieve better scalability and integration. This service offers enterprise users a brand new collaboration software solution.N/A
Trend Micro Worry-Free Services Suite
Score 9.4 out of 10
N/A
Trend Micro offers an end-to-end hosted security solution which they call the Worry-Free Business Security suite for midsize and larger enterprises, which provides a wide range of services such as endpoint protection, email encryption, general antivirus and threat detection and prevention, as well as protection of cloud applications as well, with no maintenance.N/A
Pricing
Alibaba MailTrend Micro Worry-Free Services Suite
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Alibaba MailTrend Micro Worry-Free Services Suite
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Alibaba MailTrend Micro Worry-Free Services Suite
Features
Alibaba MailTrend Micro Worry-Free Services Suite
Secure Email Gateway
Comparison of Secure Email Gateway features of Product A and Product B
Alibaba Mail
8.7
Ratings
4% above category average
Trend Micro Worry-Free Services Suite
-
Ratings
Anti-malware9.00 Ratings00 Ratings
Customizability9.00 Ratings00 Ratings
Data Loss Protection9.00 Ratings00 Ratings
Threat Detection9.00 Ratings00 Ratings
Sandboxing9.00 Ratings00 Ratings
End-to-End Encryption8.00 Ratings00 Ratings
Management Tools8.00 Ratings00 Ratings
Endpoint Security
Comparison of Endpoint Security features of Product A and Product B
Alibaba Mail
-
Ratings
Trend Micro Worry-Free Services Suite
9.6
Ratings
11% above category average
Anti-Exploit Technology00 Ratings9.50 Ratings
Endpoint Detection and Response (EDR)00 Ratings9.90 Ratings
Centralized Management00 Ratings9.90 Ratings
Hybrid Deployment Support00 Ratings9.90 Ratings
Infection Remediation00 Ratings9.70 Ratings
Vulnerability Management00 Ratings8.60 Ratings
Malware Detection00 Ratings9.70 Ratings
User Ratings
Alibaba MailTrend Micro Worry-Free Services Suite
Likelihood to Recommend
9.0
(0 ratings)
9.6
(0 ratings)
Usability
-
(0 ratings)
9.0
(0 ratings)
Support Rating
-
(0 ratings)
9.4
(0 ratings)
User Testimonials
Alibaba MailTrend Micro Worry-Free Services Suite
Likelihood to Recommend
Alibaba Mail is well suited for email management and is very well suited for us. It has many good features that are important, like being secure, and tools like the integrated calendar, which is useful for seeing schedules, availability, and scheduling meetings or events accordingly. Another quite important thing is that it offers a collaborative software solution.
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With around 80 users and 150 devices (including 6 server instances), this solution served us very well, with instant admin notifications and scheduled overall reports. Detection appears extremely reliable, and the memory and CPU footprint of the service seemed less intrusive than Panda, which we had issues running on Terminal Services instances, as it seems to hog excessive memory allocation. Rollout was smooth and we never had an instance of a corrupt installation.
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Pros
  • Email management
  • Secure system
  • Built-in features
  • Easy integration
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  • Adds a second layer to office 365 filtering and often finds things that were missed.
  • Built in XDR provides more details on a threat than you'd normally have.
  • Overall Easy to use but still very powerfull.
  • Built in web filtering is easy to use and helps when users are offsite.
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Cons
  • UI could be better
  • Integration
  • Mobile support
  • In-app support
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  • Apple Mac client is troublesome.
  • Policies are clunky and difficult to understand.
  • Security Agent dashboard lacks tools needed to remediate problems.
  • Technical support was less than satisfactory.
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Usability
No answers on this topic
Configuration and support resources provided gave us everything we needed to configure the environment out of the box to meet the various needs of the business.
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Support Rating
No answers on this topic
The few times I needed to contact support I was fully satisfied. They worked all the way through the issue, no matter how long it took, and made sure I had a permanent solution. I was pleased with the professionalism, courteousness, and knowledge of the product they were supporting.
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Alternatives Considered
Not applicable, as we went for Alibaba Mail on recommendations.
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Trend Micro is a leader in Gartner Quadrant for endpoint protection, with the best awards and 3rd party certification about their readiness and capabilities with zero day threat and unknown attacks. The single feature that with the hosted solution you do not need internal resources to get the protection caught up better. Optimization for SMBs is a plus to consider, and as in the name of the solution, there should not be worries once you get things set up and running. It has been a great experience for sure.
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Return on Investment
  • Secure system
  • Reduced cost as other ESPs were costlier
  • Enhanced productivity
  • Saves time
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  • It was a step up from what we were using before and has been a solid tool.
  • For the number of sites and malicious files blocked I'd say it is a good product at a good price.
  • Managing the admin portal and devices has been a huge time saver. Deployment can be via .msi or .exe.
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ScreenShots