Alemba Service Manager vs. Microsoft System Center Service Manager

When a Service Desk agent receives a request from a user to fulfill and an incident occurs during implementation, VMWare Service Manager (VSM) will be able to link all events and correlate records across the system.

Incentivized

I think any organization that runs windows on their computers that is size over 50 workstations and looking for a complete package to manage their windows machines must have Microsoft System Center Service Manager, especially if they have Windows servers and VMs. The capability of managing multiple devices at ones can save a lot of time for the IT jobs.

Incentivized

• Ease of use
• Simplicity
• Smart workflow designer
• Total integrated solution

Incentivized

• Imaging - Can hold all of your images and allow them to be deployed from one central place
• Patching - Able to manage patches from a central database and have reporting on machines out of compliance
• Reporting - ability to utilize several reports to check compliance and other items you may want to review

Incentivized

• Ease of Management
• Setup
• Updates
• Support

Incentivized

• Reporting in System Center could be more user-friendly. While the data is there, sometimes several reports have to be run to get what you want
• SCCM would be better making updates to SCCM easier. We see risk in updates, so it causes delays, which creates more risk
• Improving the application deployment log files , making them easier to read

Incentivized

It's performed just how I want it to, so no real complaints really

Incentivized

The customer support service is excellent. They help from start/deployment through to any time later on. They responded quickly and resolved our issues professionally and in no time.

Incentivized

It wasn't my selection, it's been used for more than five years in the current organization.

Incentivized

It has its similarities between the two from a ticketing standpoint but as a primarily Microsoft shop it is nice to have a product that was created to play along with other tools that we are using such as SCCM. We like Jira for the project management tools and Cherwell for their customization but the latter took lots of effort to get that piece working.

Incentivized

• Saving time to resolve incidents
• Saving costly efforts of 2nd and 3rd line support through empowering 1st line support to do most of the job.
• Reporting and dashboarding is a concern in the current VSM version.

Incentivized

• "Quick" patch management -- once the process is nailed down.
• The ability to include remote control in a central place.
• Reporting is great.

Incentivized