Alemba Service Manager

Alemba Service Manager

Alemba Service Manager

7 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Alemba Service Manager	Score 7.3 out of 10	N/A	The former VMware Service Manager was an ITSM option from VMware. VMware stopped supporting SM in 2017 and transferred support to VMware partner Alemba. The product is presently supported by Alemba, as Alemba Service Manager.	N/A

Pricing

Alemba Service Manager

Editions & Modules

No answers on this topic

Offerings

Pricing Offerings
Alemba Service Manager
Free Trial
No
Free/Freemium Version
No
Premium Consulting/Integration Services
No

Entry-level Setup Fee

No setup fee

Additional Details

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More Pricing Information

Community Pulse
	Alemba Service Manager

Best Alternatives
	Alemba Service Manager
Small Businesses	Agiloft Service Desk (discontinued) Score 9.0 out of 10
Medium-sized Companies	Agiloft Service Desk (discontinued) Score 9.0 out of 10
Enterprises	ManageEngine ServiceDesk Plus Score 9.2 out of 10
All Alternatives	View all alternatives

User Ratings
	Alemba Service Manager
Likelihood to Recommend	9.0 (0 ratings)
Likelihood to Renew	8.0 (0 ratings)

User Testimonials
	Alemba Service Manager
Likelihood to Recommend	When a Service Desk agent receives a request from a user to fulfill and an incident occurs during implementation, VMWare Service Manager (VSM) will be able to link all events and correlate records across the system. Incentivized Amr ElGarhy Business Relationship Manager (through a contract) Read full review
Pros	Ease of use Simplicity Smart workflow designer Total integrated solution Incentivized Amr ElGarhy Business Relationship Manager (through a contract) Read full review
Cons	Ease of Management Setup Updates Support Incentivized Brian Kedash Technical Publishing Coordinator Read full review
Likelihood to Renew	It's performed just how I want it to, so no real complaints really Incentivized Brian Kedash Technical Publishing Coordinator Read full review
Alternatives Considered	It wasn't my selection, it's been used for more than five years in the current organization. Incentivized Amr ElGarhy Business Relationship Manager (through a contract) Read full review
Return on Investment	Saving time to resolve incidents Saving costly efforts of 2nd and 3rd line support through empowering 1st line support to do most of the job. Reporting and dashboarding is a concern in the current VSM version. Incentivized Amr ElGarhy Business Relationship Manager (through a contract) Read full review
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