| Product | Rating | Most Used By | Product Summary | Starting Price |
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 Alemba Service Manager | Score7.3 out of 10 | N/A | The former VMware Service Manager was an ITSM option from VMware. VMware stopped supporting SM in 2017 and transferred support to VMware partner Alemba. The product is presently supported by Alemba, as Alemba Service Manager. | N/A |
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| Editions & Modules | No answers on this topic | ||||||||||
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| Entry-level Setup Fee | No setup fee | ||||||||||
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| Considered Both Products | Chose Alemba Service Manager It wasn't my selection, it's been used for more than five years in the current organization. Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Alemba Service Manager I'd say it stacks up pretty well. It doesn't really fail to do anything they claimed it would. But I have needed some help figuring things out. Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info |
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| Small Businesses |  Agiloft Service Desk (discontinued) Score9 out of 10 |
| Medium-sized Companies |  ManageEngine ServiceDesk Plus Score9.2 out of 10 |
| Enterprises |  Ivanti Neurons for ITSM Score4.5 out of 10 |
| All Alternatives | View all alternatives |
| Alemba Service Manager | |
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| Likelihood to Recommend | 9.0 |
| Likelihood to Renew | 8.0 |
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