AiSensy vs. Odoo CRM

- If you are ecommerce, then definately it can help you in your product/brand promotion. - It can help in selling products on whatsapp. - If you need to communicate important information to your user eg. Payment failed etc, that all can be done very effectively here.

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We are not a huge company so it's great for the relatively basic requriements we have for storing customer data and logging conversations. I haven't delved too deep inot opportunity tracking but the little I looked didn't seem quite as strong as a tool like Salesforce which I used previously

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• It helps in sending predefined template messages to customer, which servers can trigger on particular events.
• Their Support team is very good.
• They Helped us in getting Verified Green tick from Facebook.
• It manages marketing campaigns very well.

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• Upload, manage contacts for sales team
• Create pipelines for team
• Export and import leads

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• Management of Templates is complex.
• Approval process of templates messages is complex and takes time.

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• It would be great to have a custom dashboard with editable graphs and reporting
• The quotation PDF is limited in how it can be changed and I'd prefer using our own custom design rather than the odoo defaults

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The technical glitch and delay in opening and going to next lead is the major reason for not continuing with odoo. We faced few lead mismatch between source and CRM count also. The interface and features of Odoo is perfectly well and useful when it comes to process leads and do regular follow up

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This was a bit of a sticking point, we find the support can be lacking and generally its recommended to spurchase a support pack of hours in order to benefit from full support. We have subsequently gone on to do a lot of the implementation and training by ourselves following lots of trial and error so although things are working now, it was initialy a bumpy road implementing!

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In my experience, Messagebird is very costly, not suitable for Indian companies. In my opinion, Pathetic support. And they even charge hefty setup fee. AiSensy, no setup fee and easy to start.

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A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

Odoo was referred by one of my friends and interface was attractive with all these pipelines, filters, etc

We were able to filter leads super precisely and project as per our vision. The notes and reminders are useful. Odoo Congress with inbuilt calender option from where you can create events and share with the team or the respective prospects

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• It has positive impact on overall business, as user feels connected if communicated properly.
• Chat support helps increasing efficiency of support team.

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Independently Invited by TrustRadius

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• We've 10x'ed our turnover since implementing Odoo
• We have trackable quotations across the team so we can all access eah others quotes when people are away

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info