AirDroid Business vs. LogMeIn Rescue

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
AirDroid Business
Score 9.0 out of 10
Enterprise companies (1,001+ employees)
AirDroid Business, an Enterprise Mobility Management (EMM) and Mobile Device Management (MDM) solution, is designed to enable businesses mobility and productivity through remote access and control, device provisioning, policy application and management, kiosk mode, and geofencing. Allowing IT teams to monitor device usage, deploy apps and updates, and remotely troubleshoot issues. AirDroid Business MDM Highlights: Multiple enrollment options: Android Enterprise(AE)…
$12
per device, per year
LogMeIn Rescue
Score 8.7 out of 10
N/A
LogMeIn Rescue is a remote support solution for PCs, Macs, and mobile devices. LogMeIn Rescue is designed to help IT teams to offer fast technical support and ensure a secure remote support session for both the IT professional and the end user. From small teams of IT helpdesk technicians to enterprise-level organizations, LogMeIn Rescue…N/A
Pricing
AirDroid BusinessLogMeIn Rescue
Editions & Modules
Basic (everything you need to get started)
$12
per device, per year
Basic
$12
per year
Standard
$21
per year
Ultimate *most recommended*
$23
per device, per year
Enterprise (comprehensive features free from limitations)
$33
per device, per year
Enterprise
$33
per year
No answers on this topic
Offerings
Pricing Offerings
AirDroid BusinessLogMeIn Rescue
Free Trial
YesYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsNGO and volume discounts are available.
More Pricing Information
Community Pulse
AirDroid BusinessLogMeIn Rescue
Features
AirDroid BusinessLogMeIn Rescue
Remote Administration
Comparison of Remote Administration features of Product A and Product B
AirDroid Business
-
Ratings
LogMeIn Rescue
6.8
Ratings
18% below category average
Screen sharing00 Ratings8.60 Ratings
File transfer00 Ratings6.80 Ratings
Instant message00 Ratings9.40 Ratings
Secure remote access with Smart Card authentication00 Ratings7.40 Ratings
Access to sleeping/powered-off computers00 Ratings4.80 Ratings
Over-the-Internet remote session00 Ratings8.50 Ratings
Initiate remote control from mobile00 Ratings5.70 Ratings
Remote management of servers & workstations00 Ratings4.80 Ratings
Remote Active Directory® management00 Ratings7.70 Ratings
Centralized management dashboard00 Ratings5.60 Ratings
Session record00 Ratings7.40 Ratings
Annotations00 Ratings6.50 Ratings
Monitoring and Alerts00 Ratings6.40 Ratings
Multi-platform remote control00 Ratings6.10 Ratings
User Ratings
AirDroid BusinessLogMeIn Rescue
Likelihood to Recommend
9.0
(0 ratings)
8.2
(0 ratings)
Likelihood to Renew
-
(0 ratings)
8.1
(0 ratings)
Usability
-
(0 ratings)
8.5
(0 ratings)
Availability
-
(0 ratings)
9.1
(0 ratings)
Performance
-
(0 ratings)
9.1
(0 ratings)
Support Rating
-
(0 ratings)
9.1
(0 ratings)
Implementation Rating
-
(0 ratings)
9.0
(0 ratings)
Configurability
-
(0 ratings)
8.2
(0 ratings)
Product Scalability
-
(0 ratings)
9.1
(0 ratings)
User Testimonials
AirDroid BusinessLogMeIn Rescue
Likelihood to Recommend
Well suited : AirDroid's bulk enrollment and policy management features make it highly effective for large-scale device deployment and management. The remote control and troubleshooting capabilities of AirDroid MDM facilitate quick problem resolution without physical intervention. AirDroid allows for secure containerization of work-related data on personal devices, ensuring the separation of personal and professional use. Not suited: AirDroid Business is designed for general mobile device management and may not cater to highly specialized device types or industries. For organizations with minimal IT capabilities, a simpler MDM solution with more streamlined features might be a better fit.
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Most of the time it is great. Sometimes with iPads it is not great or too expensive for orgs to pay for an option to allow iPads to be logged into along with computers and windows computer tablets. When needing to view something a client is talking about. It is great to use login to understand the issue and possibly fix any issues we need.
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Pros
  • Remote Support and Diagnostics
  • Robust Policy Implementation
  • Location Monitoring
  • Content Dissemination
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  • The rescue lens feature has come in handy to save us plenty of times. being able to have eyes on the end users' side to see how things are actually physically connected.
  • Having the ability to collaborate with other technicians is a feature that I have not seen in other applications. normally the other person has to connect as well which results in lowered connection speed on the end user's side since 2 connections are running.
  • The tools to be able to locate and audit sessions are also very valuable for measuring the performance of my technicians.
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Cons
  • Easier Patch Management and Update Deployment
  • Location Monitoring and Sharing live location with other apps
  • Easier Policy Template Implementation
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  • one of the prompt in windows users is not vissible, somethimes users missed it and you must start from scratch
  • more documentation for apple users
  • never could record a session, all the time was a permissions issue, don't know how to do it
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Likelihood to Renew
No answers on this topic
We may continue using Logmein as it is the best remote support application in terms of connection latency and control. However, since several of our client sites have stricter security policies they block this application and we have to switch to other ways which is inconvenient
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Usability
No answers on this topic
For user i think it needs improvement as every remote session I need to download the app, find it, open it, and allow access. For Agent it is well suited to provide support and preform any task required on the user workstation
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Reliability and Availability
No answers on this topic
Log me in has never failed me
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Performance
No answers on this topic
no complaints
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Support Rating
No answers on this topic
I'd say support for LogMeIn is ideal because I haven't ever been in a situation where additional support was necessary. The program runs so efficiently and simply that nothing was needed beyond initial training that was provided by my company. I am saying this as a user that strictly uses the technician console
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Implementation Rating
No answers on this topic
Make sure you have your LogMeIn Rescue account sign-in details handy when installing on multiple support systems.
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Alternatives Considered
AirDroid Business is known for being easy to use and works with Android, iPhone, and Windows devices. It's particularly good at letting IT staff fix device problems remotely. It's also budget-friendly, making it a good choice for smaller companies.
On the other hand, Microsoft Intune works well with other Microsoft products like Office 365 and Windows. It's super secure and has many features. It's really great if most of the devices in a company use Windows. So, if a company wants an easy-to-use solution that works with many different devices, AirDroid Business is a good choice. But if a company already uses many Microsoft products and needs top-notch security, then Microsoft Intune might be the better pick. We decided with AirDroid because we have more Android devices compared to Microsoft OS Devices.
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Truth be told, Rescue is the first and so far only solution from LogMeIn I started to use. However since it offers a wide range of tools specifically designed for remote support, it is highly effective for resolving technical issues. Additionally, Rescue provides various connection methods and customizable interfaces, allowing support teams like mine to tailor the experience to specific needs.
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Scalability
No answers on this topic
it's perfect
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Return on Investment
  • Cost Savings on Device Management
  • Remote Troubleshooting and Support saves down time
  • Increased Productivity
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  • For businesses with small to midsize IT staff, the ability to remotely control devices that are not on-site and occasionally out of state is extremely cost-effective.
  • The speedy response time of LogMeIn Rescue has been very helpful in resolving issues for IT staff.
  • The administrative process has been made more efficient by the ability to remotely log into servers.
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ScreenShots

AirDroid Business Screenshots

Screenshot of Remote device monitoring with screen captures and real-time device status trackingScreenshot of Screenshot of Screenshot of Screenshot of Reports and analytics offer deep-dive insights into device inventory and internal user activities.Screenshot of Geofencing allows tracking device location with virtual fences and getting notified right when a device has entered or exited the zone.

LogMeIn Rescue Screenshots

Screenshot of Technician Group Configuration - Where users can create technician groups and subgroups with granular agent permissionsScreenshot of the console where repetitive tasks automated by running pre written scripts in the background, without disturbing end usersScreenshot of a smartphone camera being used to troubleshoot offline computers and hardwareScreenshot of remote control of Macs, PCs and Linux/AndroidScreenshot of reboot sessions and automationScreenshot of the central dashboard where common mobile device issues on iPhone and Android can be identified and addressed without the need to navigate the end user's device.