Aircall vs. Koncert

Aircall is great for anyone who has multiple team members calling from the same number or a team that needs to call from many different numbers. The way Aircall allows users to organize people and numbers is extremely customizable and efficient. I think just about any business could benefit from using Aircall and highly recommend it!

Incentivized

It is well suited for representatives that like to do some 'call prep' because they can call from within the Lead/Contact record in the CRM. It is less appropriate for reps that are most concerned with 'speed'; there are other tools (including ones offered by ConnectLeader) that are much faster than Click Dialer.

Incentivized

• Make representatives aware of connection, time zone, environment. Having a sense of the customers location will help us to assist the customer
• Aircall always asks the quality of your call to be able to provide feedback on connection or issues with the app.
• Aircall is very customizable. You are able to set certain ringtones, play audio through computer and headset, as well as make it your own.

Incentivized

• Allows you to dial directly from Salesforce without having to dial the numbers by hand.
• You can choose from custom numbers based on the area you're calling, so you can use a local phone number which could increase your connect rate.
• Outstanding customer support. Any issues are solved or looked into immediately by their staff.

Incentivized

• No schedule for bank holidays
• No feature to update more than one phone line at the same time
• Admins don't have access to the timeline of a call to see with which agent it rang
• Missing agent-specific stats when your phone lines are organized in teams
• If calls are setup to ring to a first group and then a second, if the whole first group is already busy, it does not go to the second group but puts the customer on hold

Incentivized

• We wanted integration with a sales enablement tool like Salesloft so that we could track where a prospect was in a cadence. For instance, we'd call on some people, have conversations, and have to stop to remove them from the list we were working through. Had we had integration, we would've been able to know that prospect had a conversation with one of our reps, and not lose time combing through the lists after the fact.

Incentivized

I give this rating as aircall is very easy to use but also lacks a parallel dialing feature which makes it slower to use. aircall has a pretty seamless integration with salesforce which is helpful. For the cost it is definitely very reasonable but it also lacks a live coaching/listening feature which is very valuable as a manager.

Incentivized

I provide this rating based on my overall experience using Aircall. I have used it on my previous company as well and that being said, it is a proof that Aircall is a great tool to use in contact centers and with B2B businesses that has direct communication with clients.

We've enjoyed using Aircall so far and have had no issues with it. The platform is easy to use, looks nice, and makes it easy to keep track of everything.

Incentivized

I am not the right person to answer this because I don't make the purchase decisions within our company. I have worked with several companies, and every one of them has their tools. I particularly liked Aircall among all of them because of the different reasons I have already mentioned before.

Incentivized

We looked at ConnectAndSell, but preferred the pricing structure of CL CD. It just worked better for us, made more sense, and was cleaner.

We also liked some of the functionality on CL CD that we didn't feel we could find inside of C&S. They were mostly equal, but pricing was bigger determining factor, followed by some basic functionality (contact preview, etc....).

Incentivized

• Because of the lack of local partnerships with South African telecoms companies, calls to South Africa is very expensive. This was not originally apparent when opening the Aircall account.
• Not having the option to display a local South African number in the CLIP, means that people are not always eager to pick up the phone when they see an overseas number ringing.
• The only positive impact has been the collaborative experience and being able to maintain a virtual office

Incentivized

• Increases efficiency and makes it possible to make more calls in a given time frame.

Incentivized