Adobe Real-Time Customer Data Platform

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Adobe Real-Time CDP
Score 8.2 out of 10
N/A
Adobe's Real-Time Customer Data Platform allows marketers to collect, normalize, and unify known and pseudonymous consumer and professional data into real-time profiles. These person or account-based profiles then power B2B, B2C, and hybrid customer experiences at scale.N/A
Pricing
Adobe Real-Time Customer Data Platform
Editions & Modules
No answers on this topic
Offerings
Pricing Offerings
Adobe Real-Time CDP
Free Trial
No
Free/Freemium Version
No
Premium Consulting/Integration Services
Yes
Entry-level Setup FeeOptional
Additional DetailsAdobe offers three tiers of Real-Time CDP tailored for any type of business wanting to power their customer experience management strategy with unified customer data. The Business-to-Consumer Edition is for B2C brands wanting to personalize experiences for consumers. The Business-to-Business Edition is for B2B brands wanting to personalize experiences for leads and accounts. The Business-to-Person Edition is for combined B2C and B2B brands wanting to personalize experiences for the same person across all lines of business.
More Pricing Information
Community Pulse
Adobe Real-Time Customer Data Platform
Considered Both Products
Adobe Real-Time CDP
Chose Adobe Real-Time Customer Data Platform
Its my favorite tool in the entire Adobe Experience Platform ecosystem. I thought that its important to be connected with your customers and the best way to do it its to have a really good description to reveal what they like and prefer, that's the most important thing, so …
Chose Adobe Real-Time Customer Data Platform
It is extremely valuable to have AEP as shared data foundation for the different Adobe products
Chose Adobe Real-Time Customer Data Platform
Adobe takes a very different approach to how profiles are stitched together than these other platforms. There are pros and cons, but there are more pros to the way Adobe has approached it. Also, the Adobe approach is designed from the ground up in the context of the other AEP …
Chose Adobe Real-Time Customer Data Platform
Because of multiple reason:
1. Supports AI
2. Real time data processing
Chose Adobe Real-Time Customer Data Platform
The whole stack approach and have everything under the same vendor simplifies things.
Chose Adobe Real-Time Customer Data Platform
Adobe CDP is a very capable product that offers all of the features that its competitors offer and more. The only differences can be noticed while connecting with other external tools. Adobe can help easily connect with tools within its ecosystem: Analytics/Marketo/Target, etc.
Chose Adobe Real-Time Customer Data Platform
I have no answer for now.
Chose Adobe Real-Time Customer Data Platform
Synerise - All segments are real-time. We do not need to wait for the batch process. Data automations/transformation processes in SAS 360 - do not know well. However, AEP has better UI.
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User Testimonials
Adobe Real-Time Customer Data Platform
Likelihood to Recommend
Adobe
In any scenario where we have a unique offline and online 'Person ID,' we are able to see great results with profile stitching within CDP. In cases where we do not have a unique Person ID between datasets, we find ourselves at a point where we would need to change our architecture to have the same Person ID to see results.
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Pros
Adobe
  • Real time segmentation and profiling on high volume of customer data
  • Integration of various customer data sources, ranging from CRM, Web Analytics, EDL and other custom sources
  • Data governance of customer data in the platform, down to attribute based access controls
  • Activation across paid media, marketing automation and experience optimization platforms
  • Easy to use interface for marketers
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Cons
Adobe
  • Some features that are not yet released to all customers are necessary to manage cases like device sharing
  • The methodology of how data is stored and manage is relatively unique and requires some ramp-up to fully understand
  • There are some areas, like deduplication, where the platform doesn't provide the flexibility one would expect
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Likelihood to Renew
Adobe
Adobe Real-Time Customer Data Platform quickly becomes a must-have once you are through the "build it" phase. Direct integration with a wide variety of disparate systems makes it a difficult proposition to remove once users are trained in its various systems and fully bought into the strategy behind its use. Support for a wide range of teams is helpful in adoption and continued use of Adobe Real-Time Customer Data Platform - everyone in data engineering, martech, frontend marketing can find a use case to pursue.
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Usability
Adobe
Activation - great Segmentation - in UI, there should be the possibility of writing advanced code Tags. Both Mobile and Desktop Data Ingestion - might be pain in the ass. Changing one customer attribute is time-consuming. It should be some super admin or some feature. One user can change some customers' attributes easily. Data Transformation - Maybe there are some modules for that in AJO?
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Alternatives Considered
Adobe
Its my favorite tool in the entire Adobe Experience Platform ecosystem. I thought that its important to be connected with your customers and the best way to do it its to have a really good description to reveal what they like and prefer, that's the most important thing, so that's why I like Adobe Real-Time CDP
Read full review
Return on Investment
Adobe
  • it has allowed us to gain more insights into our profiles
  • we have been able to manage our schemas with ease
Read full review
ScreenShots

Adobe Real-Time CDP Screenshots

Screenshot of Adobe Real-Time Customer Data Platform Profiles by Data SourceScreenshot of Adobe Real-Time Customer Data Platform Profiles and SegmentsScreenshot of Adobe Real-Time Customer Data Platform Customer ProfileScreenshot of Adobe Real-Time Customer Data Platform Scoring Summary