TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Adobe Acrobat

    Score8.8 out of 10
    N/AAdobe Acrobat DC is the current version of the well-established document / PDF management solution, part of the Adobe Document Cloud (the other part being Adobe's eSign services based on technology acquired with EchoSign in 2011).

    $29.99

    per month per seat

    Jotform

    Score8.5 out of 10
    N/AJotform Enterprise is a digital workspace productivity tool that provides a platform for organizations. The aim of Jotform Enterprise is to give companies an easy-to-navigate tool that makes reaching out to customers, collaborating with coworkers, and collecting e-signatures and data a more seamless process. Jotform Enterprise strives to enable companies to make data-driven decisions without compromising when it comes to quality and security. It doesn’t matter what type of…

    $0

    Pricing
    Adobe AcrobatJotform
    Editions & Modules
    Acrobat Pro for Individuals
    $19.99
    per month
    Acrobat Pro for Teams
    $23.99
    per month per user
    Acrobat Studio for Individuals
    $24.99
    per month
    Free
    $0.00
    Bronze
    $34.00
    Monthly
    Silver
    $39.00
    Monthly
    Gold
    $99.00
    Monthly
    Enterprise
    Custom
    Offerings
    Pricing Offerings
    Adobe AcrobatJotform
    Free Trial
    YesYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeOptionalNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    Adobe AcrobatJotform
    Considered Both Products
    Adobe
    Chose Adobe Acrobat
    Adobe gives you more control over what you’re editing but at the cost of an annual fee. That said the features are more robust and high quality whereas some of the other browser-based tools are lacking.
    Incentivized
    Jotform
    Chose Jotform
    Jotform is easier for the customers to use. They don't require any plug-ins or special procedures to be able to fill out the form and send it back to us. Adobe was more steps, and didn't always work as we expected. Making changes to the forms were also difficult after the fact.
    Incentivized
    Chose Jotform
    Jotform offers better integration where you can publicly list the form for anyone with a link can submit informaiton and we are able to get full PDF reports on those worksheets. Nothing currently does something as simple as this. Jotform's user experience is a whole lot better.
    Incentivized
    Chose Jotform
    Adobe has very limited functionality in the free version. There isn't much that you can do. It's paid versions are also more expensive than Jotform in comparison. Albeit, Adobe is a lot more complex, but I've been able to find other sites that allow me to create and merge PDFs …
    Incentivized
    Chose Jotform
    Far more flexible and easy to use than Google Forms
    Incentivized
    Key User Insights
    Would buy again
    98%
    Would buy again
    487 Answers
    97%
    Would buy again
    140 Answers
    Delivers good value for the price
    95%
    Delivers good value for the price
    423 Answers
    93%
    Delivers good value for the price
    115 Answers
    Happy with the feature set
    98%
    Happy with the feature set
    486 Answers
    98%
    Happy with the feature set
    141 Answers
    Lived up to sales and marketing promises
    98%
    Lived up to sales and marketing promises
    341 Answers
    95%
    Lived up to sales and marketing promises
    96 Answers
    Implementation went as expected
    99%
    Implementation went as expected
    372 Answers
    96%
    Implementation went as expected
    127 Answers
    Features
    Adobe AcrobatJotform
    Survey Format & Appearance
    Comparison of Survey Format & Appearance features of Adobe Acrobat and Jotform
    Feature
    Adobe Acrobat
    -
    Ratings
    Jotform
    8.0
    143 Ratings
    0% above category average
    Survey templates00 Ratings8.6122 Ratings
    Themes00 Ratings7.4129 Ratings
    Custom logo/branding00 Ratings8.1135 Ratings
    Survey Content
    Comparison of Survey Content features of Adobe Acrobat and Jotform
    Feature
    Adobe Acrobat
    -
    Ratings
    Jotform
    7.6
    135 Ratings
    11% below category average
    Changes to live survey00 Ratings7.6114 Ratings
    Question design help00 Ratings7.5111 Ratings
    Multiple question types00 Ratings7.7132 Ratings
    Survey Logic
    Comparison of Survey Logic features of Adobe Acrobat and Jotform
    Feature
    Adobe Acrobat
    -
    Ratings
    Jotform
    7.3
    111 Ratings
    12% below category average
    Survey logic flexibility00 Ratings7.3111 Ratings
    Survey Reporting & Analytics
    Comparison of Survey Reporting & Analytics features of Adobe Acrobat and Jotform
    Feature
    Adobe Acrobat
    -
    Ratings
    Jotform
    7.5
    137 Ratings
    8% below category average
    Response tracking00 Ratings7.6128 Ratings
    Data export00 Ratings7.9130 Ratings
    Standard reports00 Ratings7.7116 Ratings
    Custom reports00 Ratings7.4108 Ratings
    Analytics00 Ratings7.2102 Ratings
    Survey Administration & Security
    Comparison of Survey Administration & Security features of Adobe Acrobat and Jotform
    Feature
    Adobe Acrobat
    -
    Ratings
    Jotform
    7.4
    112 Ratings
    16% below category average
    Access controls00 Ratings7.4108 Ratings
    Compliance00 Ratings7.5102 Ratings
    Survey Distribution
    Comparison of Survey Distribution features of Adobe Acrobat and Jotform
    Feature
    Adobe Acrobat
    -
    Ratings
    Jotform
    7.1
    84 Ratings
    14% below category average
    Vendor-offered crowdsourcing00 Ratings7.066 Ratings
    Respondent restrictions00 Ratings7.184 Ratings
    Best Alternatives
    Adobe AcrobatJotform
    Small Businesses
    M‑Files
    Score8.9 out of 10
    Zoho Forms
    Score7.9 out of 10
    Medium-sized Companies
    Esker
    Score10 out of 10
    Qualaroo
    Score6.1 out of 10
    Enterprises
    Tungsten Capture
    Score8 out of 10
    QuestionPro
    Score10 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Adobe AcrobatJotform
    Likelihood to Recommend
    9.1
    (481 ratings)
    8.8
    (163 ratings)
    Likelihood to Renew
    9.7
    (26 ratings)
    9.4
    (7 ratings)
    Usability
    9.3
    (237 ratings)
    9.4
    (109 ratings)
    Availability
    10.0
    (2 ratings)
    -
    (0 ratings)
    Performance
    8.1
    (8 ratings)
    -
    (0 ratings)
    Support Rating
    7.8
    (56 ratings)
    7.4
    (81 ratings)
    Online Training
    9.0
    (1 ratings)
    -
    (0 ratings)
    Implementation Rating
    9.6
    (9 ratings)
    8.9
    (3 ratings)
    Configurability
    8.5
    (2 ratings)
    -
    (0 ratings)
    Contract Terms and Pricing Model
    6.0
    (3 ratings)
    -
    (0 ratings)
    Ease of integration
    9.0
    (8 ratings)
    9.1
    (1 ratings)
    Product Scalability
    10.0
    (2 ratings)
    -
    (0 ratings)
    Vendor post-sale
    4.0
    (3 ratings)
    -
    (0 ratings)
    Vendor pre-sale
    5.5
    (2 ratings)
    -
    (0 ratings)
    User Testimonials
    Adobe AcrobatJotform
    Likelihood to Recommend
    Adobe
    The 12 primary users represent our core Human Resources, Payroll, and Finance operations teams. Within this group, HR managers use the platform to oversee employee lifecycle events, handle benefits administration, and process new-hire onboarding. The payroll specialists and finance staff manage bi-weekly payroll runs, direct deposits, tax compliance, and general ledger reporting. Additionally, a couple of operational team leads use administrative access to approve timesheets, track attendance, and monitor departmental PTO accruals.
    Read full review
    Jotform
    We use it for mostly community surveys and I absolutely prefer it over any other survey program out there. It is easy to create, easy to understand and easy to navigate. I love the QR code option it creates for you to share your form/ survey with others. It really is the best out there!
    Read full review
    Pros
    Adobe
    • For the business account, the Adobe Acrobat rep assigned to your account will actively look for ways to save you money.
    • We have found that our rep from Adobe Acrobat Business Account reviews our usage and related apps and has offered helpful tips on better ways to complete tasks we historically undertake with their software. They have saved us a great deal of time and money. They make us efficient.
    • The apps they offer that combine with the primary program are relevant to the tasks our business performs, and they function at a high level and never fail. It's really quite remarkable.
    Incentivized
    Read full review
    Jotform
    • Gathers information on my clients
    • Gathers and organizes information on my prospects
    • Enables my Team to use the form I create as a Template so they don't have to re-create it which saves them valuable time.
    • Educates clients about the benefit of supplementation
    • Educates my prospects
    Read full review
    Cons
    Adobe
    • Fonts can default (but not always) if the designer doesn't perform due diligence before generating PDFs.
    • The one area Adobe Acrobat is not good at: generating PDFs straight from a website. The results are touch-and-go.
    • The basic nav controls take a little getting used to. What I initially expected to be in one spot could only be found elsewhere.
    Incentivized
    Read full review
    Jotform
    • The price is too high for casual users like myself
    • The automation took some time to figure out (that's understandable)
    • Making the forms look uniform took a lot of time to setup
    • Some parts like the approval emails, notification emails can be confusing
    Incentivized
    Read full review
    Likelihood to Renew
    Adobe
    Option 1: Cross-Departmental MixThe 12 Adobe Acrobat users in our organization represent several key business functions across operations:Legal & Compliance (3 users): Redact confidential information, review terms, and handle legally binding e-signatures for contracts.Finance (3 users): Consolidate financial statements, convert spreadsheets into secure PDFs, and process vendor invoices.Human Resources (2 users): Manage fillable onboarding paperwork, store confidential employee records, and distribute company policies.Sales (2 users): Send out client proposals, track service agreements, and capture executive signatures.Marketing (2 users): Review collateral proofs, combine media packages, and optimize PDF sizes for web distribution.
    Read full review
    Jotform
    I need this software to run my business, it's built around it.
    Incentivized
    Read full review
    Usability
    Adobe
    The features on the desktop version are all toolbar based, which makes it a little more cumbersome on a smaller device (and much simpler on a large screen). The web forms adjust well to different screen size so work well on mobile, tablet and computer
    Incentivized
    Read full review
    Jotform
    As a seasoned user who relies on seamless online forms for a multitude of purposes, I can confidently attest that JotForm has not only simplified the form creation process but has also elevated it to new heights.JotForm's interface is a masterpiece of intuitive design. Even if you're a newcomer to the world of online form creation, the platform's user-friendly layout will have you crafting professional-grade forms in no time.
    Incentivized
    Read full review
    Reliability and Availability
    Adobe
    We have not had availability issues with Adobe Acrobat, or at least none that I am personally aware of. Some may encounter crashes of the software during outages of electricity in their city or neighborhood, which no one can plan for, but with generators in our organization, we have been lucky not to have outages
    Incentivized
    Read full review
    Jotform
    No answers on this topic
    Performance
    Adobe
    One of the best features of Adobe Acrobat is its speed and stability. When dealing with massive multi-page files, having to reload a crashed program over and over again would slow down progress unnecessarily. And expanding on that, having the table of contents generated allows me to skip to different pages with ease, a necessary feature with exceptionally long files. word searches are even more helpful with text recognition.
    Incentivized
    Read full review
    Jotform
    No answers on this topic
    Support Rating
    Adobe
    For a while, Acrobat DC crashed pretty frequently. I contacted Adobe Acrobat support about the problem. At first support was unable to provide a solution. After about a month Adobe's software engineers provided a fix. I just wish it had taken less than a month to solve the problem.
    Incentivized
    Read full review
    Jotform
    I honestly have not used the support feature with Jotform. From what I can see when I look information up, everything I want to do something that I can't figure out myself it seems to not be a possible solution or edit that Jotform is currently capable of.
    Incentivized
    Read full review
    Online Training
    Adobe
    Easy to follow and understand
    Incentivized
    Read full review
    Jotform
    No answers on this topic
    Implementation Rating
    Adobe
    I was not involved with the implementation process, so I cannot answer this question. However, when it was installed on my computer system, they did so virtually. I just sat there while they took control of my computer over the network and watch them install it, lickety split
    Incentivized
    Read full review
    Jotform
    the most valuable things that Jotform give free trial, so the resistant users can get the experiences of the easiness and more handling to the digital things
    Incentivized
    Read full review
    Alternatives Considered
    Adobe
    In my opinion, both complement each other. Microsoft clearly has with Copilot the AI Edge. However, the visual dynamics of Adobe Creative are Outstanding and provide a balanced approach to creativity, utilizing both Excellent, user-friendly Tools.
    Incentivized
    Read full review
    Jotform
    Typeform is better hands down [in my opinion]. It's not even a comparison as [I feel] JotForm doesn't work properly and [from my experience I think] their support is very problematic. I would suggest using Typeform or using GravityForms as an alternative to JotForm. Whatever you do, [I feel you shouldn't] depend on JotForm for something that is important to your business or research project.
    Read full review
    Contract Terms and Pricing Model
    Adobe
    The only thing I can think of that may be helpful would be a more flexible tiered pricing options based on usage or document volume.
    Incentivized
    Read full review
    Jotform
    No answers on this topic
    Scalability
    Adobe
    I find that many users aren't aware of many features of the software they use, nor may they be comfortable with learning multiple-step processes. For the simplest of PDF purposes (scanning, downloading, exporting), it gets a thumbs-up. For anything involving electronic signatures, meh--causes eyes to glaze over, or forgetting what all is involved.
    Incentivized
    Read full review
    Jotform
    No answers on this topic
    Return on Investment
    Adobe
    • Automation of contract offer generation enabled the HR team to reduce the time to process contracts by 97%.
    • The automated workflow is more accurate and decreased document errors by up to 90 percent.
    • The signature collecting process was cut from a minimum of 30 minutes to only 2 minutes.
    Incentivized
    Read full review
    Jotform
    • It saved me time. Within minutes I was able to create and share forms to collect demographic data.
    • While struggling to use another software, I thought of Jotform and it was able to assist me with collating the data I had to confirm results previously obtained.
    • I could not easily identify what new information was provided in a resubmission by a respondent.
    Read full review
    ScreenShots

    Adobe Acrobat Screenshots

    Screenshot of where to create, edit, convert, and share PDF files all from within Microsoft Teams – as part of Acrobat integrations with Microsoft 365 apps.Screenshot of Liquid Mode in Adobe Acrobat Reader mobile app, where users can read PDFs on phones and tablets without having to pinch and zoom. Navigate lengthy documents with intelligent outline and search tools, while maximizing readability and comfort with font size and line spacing that are adjustable.Screenshot of where to fill and sign PDF forms from anywhere and on any device. Here, users can collect signatures, digitally track progress, and automatically archive the signed document.Screenshot of the Adobe Scan mobile app, used to capture and convert documents into high-quality, interactive PDF documents that can be filled out, signed, and shared. This eliminates the hassle of finding a printer, filling a form by hand, and scanning it again.

    Jotform Screenshots

    Product screenshotProduct screenshotProduct screenshotProduct screenshotProduct screenshotProduct screenshot