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Ada vs. Live2Support

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Ada

Live2Support

2 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Ada

    		N/AN/AAda is an AI customer service automation platform that helps to resolve customer interaction with AI, helping businesses to automatically resolve the greatest number of customer service conversations — across channels and languages — with the least amount of effort. Since 2016, Ada has powered more than 4 billion automated customer interactions for brands like Meta, Verizon, AirAsia, YETI, and Square. Born in Toronto, Ada serves companies and their customers worldwide.N/A

    Live2Support

    Score10 out of 10
    		N/ALive2Support is a live chat software for online customer service

    $9.99

    per month

    Pricing
    AdaLive2Support
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    AdaLive2Support
    Free Trial
    YesYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
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    AdaLive2Support
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    All AlternativesView all alternativesView all alternatives
    User Ratings
    AdaLive2Support
    Likelihood to Recommend
    -
    (0 ratings)
    10.0
    (1 ratings)
    User Testimonials
    AdaLive2Support
    Likelihood to Recommend
    Ada CX
    No answers on this topic
    Live2Support
    Using LiveChat for the type of company I work for (inside sales - remote) is wonderful. Since we are not seeing our clients face to face, the chat feature on our website is amazing for helping assist others.

    The only time it becomes a hassle is when the current client/chatter wants a direct call from the person they are chatting with. We try not to double dip in being logged into both the phone and chat at the same time, but we typically are able to resolve the issue without any pains.
    Incentivized
    Verified User
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    Pros
    Ada CX
    No answers on this topic
    Live2Support
    • Their customer support is so quick with help/responses!
    • In the two years that I have used the product, I haven't experienced any downtime.
    • Consistency, professional and clean, user-friendly.
    Incentivized
    Verified User
    Read full review
    Cons
    Ada CX
    No answers on this topic
    Live2Support
    • Making it easier to find archived chats (having the option for just one's self)
    • Color scheme changes - maybe some darker colors, not as bright/whites
    • A different way of transferring to dept's and not just giving a direct transfer option as the first option.
    Incentivized
    Verified User
    Read full review
    Alternatives Considered
    Ada CX
    No answers on this topic
    Live2Support
    They all serve different purposes but LiveChat is the only platform that's actually just for chatting rather than for communication amongst remote employees. All systems work together though and for that, our teams run smoothly and communication is amazing!
    Incentivized
    Verified User
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    Return on Investment
    Ada CX
    No answers on this topic
    Live2Support
    • Helps us keep up with our current customers and resolve their issues ASAP
    • Allows for new sales to come through easily. Makes it easier to explain the product and show as we go along.
    • API's allow for a ticket to be created with each chat (into our CRM) and allows us to keep track of the chatters throughout the day and log any information we may have missed.
    Incentivized
    Verified User
    Read full review
    ScreenShots

    Ada Screenshots

    Screenshot of the Ada AI-native customer service automation platform, capable of resolving a majority of inquiries.Screenshot of the AI Agent connected to a knowledge base and web pages. Rather than trying to match a scripted response to a unique problem, the AI Agent draws on existing knowledge sources to reason through and automatically resolve customer service inquiries.Screenshot of the setup of an integration using plain language (no code required). Specify the data the AI Agent should retrieve, when it should be used, and when to update data across systems, and the AI Agent is ready to perform tasks.Screenshot of Ada’s proprietary Automated Resolution measurement system that measures the AI Agent’s accuracy, relevancy, and safety. It describes the AI Agent’s behaviour and measure the business impact of recommended improvements.Screenshot of Ada's AI management tooling, which just like coaching, supports team on the tone, language, and procedures to follow.Screenshot of an onboarded AI Agent, which can use knowledge of company and products, and deployed instantly across messaging, voice and email channels.