Acumatica vs. SYSPRO

It is well suited because it appears to have been designed to work across multiple industries, and we've kind of seen that it works well for the construction industry. Still, we've been here at the Acumatica Summit and have seen a lot of other industries being able to use the same product, so they have designed it well.

Incentivized

If your company is an ISO or AS9100 type company that needs to maintain traceability of your products throughout the manufacturing process this is a good fit. Additionally, it performs well with inventory tracking and warehouse management. If you as just a basic job shop that just needs basic functions such as inventory, scheduling, work orders, etc...I would recommend using a product more manageable and less expensive such as ShopTech E2 Systems.

Incentivized

• Banking reconciliation: Quick, easy to understand and easy to follow to see where you left off
• Clearly displaying just enough data to answer questions without forcing us to work through copious amounts of detail or extracting data into other programs to get answers
• Billing and payment receipt is particularly helpful in the way that the data transfers into the banking section and is exported

Incentivized

• Integrations with peripheral applications e.g. eCommerce websites.
• SYSPRO does this very well through the use of it's web services and e.NET business objects. This makes integrations very easy.
• Non-stocked configurable product production and management.
• Through the use of SYSPRO's product configurator, configurable products are easily set-up and managed by the use of selections, criteria and tying it to parts. This is particularly useful for companies that produce configurable products and want to give their customers the ability to customize.
• Document Management.
• Out of the box, SYSPRO provides document management through crystal reports (Syspro Reporting service Reports and Documents for invoices, order acknowledgements etc.).
• Accounting functions like Nightly Processing, Month end closing, General Ledger set-up etc. are easy to set-up and manage in SYSPRO.

Incentivized

• Remittance advices don't work.
• NACHA file to bank doesn't include vendor reference # which is the vendor invoice number.
• You can't do offsets between AR & AP when vendors are also customers to net the balances due to/from if agreed upon with the vendor/customer.

Incentivized

• Their Projects and Contracts module is not as good as other ERP systems I have used. Tracking by Project for Sales and Purchases is cumbersome as it uses Jobs as the connecting point for the Projects and not the Project ID itself.
• They do not have a way to have system to allow Non-Stock Part Codes to be kept in a table that you can use in Purchasing that go to a particular GL code which you can use over and over again. It only has stocking items, and all Items in a Warehouse go to that Warehouse GL code.
• Similar to above the GL coding is not on the product but on the Warehouse that product is located in. I prefer it to be by Product not Warehouse.

Incentivized

Because Acumatica keeps updating every year and adapting to all the changes especially with AI capabilities, User interface, interactive assistant and many more. Not only that, there are so many ISVs and VARs that support and integrate with Acumatica that provides you alot of options to innovate your business needs.

Incentivized

I would give this rating because Accumatica is super easy to use. When I on boarded to work it was so easy to move through the various screens. In no time I was able to perform my daily required tasks with ease

Incentivized

I've heard many reports from our users stating how difficult Syspro is to use and navigate. From an average standpoint, the Syspro Administrator has to invest a lot of time in setting up the user for success. Once the groundwork is applied, SYSPRO's overall usability becomes fair easier to the average user.

Incentivized

It's always available.

there have been some performance issues

Incentivized

We used Acumatica Support directly for the first year or so. Overall it's pretty good, but sometimes the support staff wasn't educated on the customizations we had, nor was I as the Customer as I couldn't remember which things were customized and which things were out of the box, so when there was an error, there were some misunderstandings.

Incentivized

It was on General Inquiries and it's just a complex topic.

Most of the trainers are amazing, but there were a couple who simply read the training guide

Incentivized

I'd say the partner selection is critically important. I think the software is very easy to implement. It's very customizable to your business. Finding a partner that will work with you to understand your business and your needs is the critical piece to make sure that the system goes along with it.

Incentivized

The basic difference between Acumatica and similar solutions is their complexity and usability. It is less complex and easier to learn, and it is also based on a low-code platform, which makes it more convenient for the end user.

I believe Syspro has more meat to it than the other software I have used in the past. I have worked with software programs that were in-house written and prepackaged programs as well. Our company is unique in many ways but is also pretty standard for manufacturing. We are too large for a program like QuickBooks but too small for a much bigger ERP. Syspro is about the right size program for our company. The program has the ability to turn modules on that we need and customize whatever we choose we want at the time.

Incentivized

From my understanding, the P.O. module is not very robust, at least the last time I inquired about it. At the time, it had a one-to-one match, with one invoice for one P.O. and that isn't practical for many businesses. I don't believe it would be an easy system to use for sending out invoices, if we had thousands of retail utility customers. We do a small number of invoices because we sell wholesale power, not retail, so we only Invoice the municipality. Not each utility customer.

• We were able to work in one system with customizations we needed in inventory and add all our grants in the same system
• Direct mail invoices was moved to an automated PO system saving time and allowing better financial tracking
• The grant module can be cumbersome requiring flip flopping to program partners etc during set up

Incentivized

• Our resent upgrade from Syspro 6 to Syspro 7 has had a few bumps in the road and the response time from the support time can be frustrating at times.
• The reporting systems are a powerful tool that we take advantage off often.
• The rest of the product is working as the people that use it.

Incentivized