Acumatica vs. Sage X3

I would love to recommend it to my friends and colleagues. They have a dedicated storage manager along with some really good cloud capabilities, which helps get the work done efficiently and professionally. We have been using it since 2022, and they are great in this segment.

I wouldn't suggest this ERP for small organizations, especially if there is no IT staff. While they do offer support packages, they can be costly as certain packages limit the number of times you can call in. Hiring an outside consulting firm to support is another route, however that could become costly as well. Medium to large businesses with savvy tech staff would be a good fit for this ERP.

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• We just went live about two weeks ago, so we are here at Acumatica Summit to see everything it's capable of. One of the things it is capable of is the dashboards and the integration with some of these third-party people to ensure we can get the data we need when we need it, so we're looking forward to getting all that live for us.

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• Easy to understand software for new users.
• Journal entry and review process is easy.
• Sage is efficient in tracking multi subsidiary transactions.

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• There are a few spots where there is a list of data that we need a total for and we have to extract to Excel to get a total. It would be helpful to see a sum right in Acumatica.
• For the first time today I had an interesting glitch - my entire bank reconciliation unchecked the "reconciled" column and needed to be redone for the month. Funky little glitches happen from time to time
• Pivot tables don't seem to update as expected by using filters

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• The reports
• Imports

I gave this 10 rating because Acumatica ERP is the backbone of the organization, next to the IT Team. We use this software for many different parts of our business. For example our Retail service stations that utilize the inventory, billing, and financials. Our Distribution company that uses it for Field services, CRM, Sales, Accounts and Financial consolidation of all company financials.

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I give it an 8 because it is very intuitive and easy to use for day to day work. I find it more difficult to create general inquiries and financial statements than it seems that it should be. It's not very intuitive in those areas.

The interface could be a little bit more friendlier and intuitive. Normally end users complain about the ergonomics of the system, even though my experience tells me that is a situation that dilutes itself pretty fast. Another aspect that I think Sage could improve, is the way reports and queries are managed, it seems that at least at some level, there could be a easy drag and drop way (or just by picking fields) to create simple queries/reports. Having to rely on some data base knowledge is not very user friendly. But overall the system is very powerful and a good tool for companies that want to have control over their operations.

It's always available.

there have been some performance issues

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We used Acumatica Support directly for the first year or so. Overall it's pretty good, but sometimes the support staff wasn't educated on the customizations we had, nor was I as the Customer as I couldn't remember which things were customized and which things were out of the box, so when there was an error, there were some misunderstandings.

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It was on General Inquiries and it's just a complex topic.

Most of the trainers are amazing, but there were a couple who simply read the training guide

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I'd say the partner selection is critically important. I think the software is very easy to implement. It's very customizable to your business. Finding a partner that will work with you to understand your business and your needs is the critical piece to make sure that the system goes along with it.

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Acumatica's sales process was much better than that of NetSuites. The NetAtWork team spent much more time with us and showed us how Acumatica really could do everything that we needed it to do, with examples using our data.

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Unfortunately, the product was purchased before I began working at the organization. I am unsure what other products they may have reviewed before purchasing Sage ERP X3.

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No, annual invoices are fine. I do like that unlimited users are included.

From my understanding, the P.O. module is not very robust, at least the last time I inquired about it. At the time, it had a one-to-one match, with one invoice for one P.O. and that isn't practical for many businesses. I don't believe it would be an easy system to use for sending out invoices, if we had thousands of retail utility customers. We do a small number of invoices because we sell wholesale power, not retail, so we only Invoice the municipality. Not each utility customer.

They are very responsive and knowledgeable about the product. If the rep doesn't have the ability to solve the issue, they quickly get someone else involved to assist us.

• We were able to work in one system with customizations we needed in inventory and add all our grants in the same system
• Direct mail invoices was moved to an automated PO system saving time and allowing better financial tracking
• The grant module can be cumbersome requiring flip flopping to program partners etc during set up

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• Sage was easy to setup when we got started.
• Exporting data out of sage has been extremely hard.
• Sage is quite fairly priced compared to other alternatives.

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