ActivTrak vs. HiBob

ActivTrak is useful to help keep track of your employees, and set up flags where they may occasionally go awry. I find the number of features to be adequate for monitoring our business, but would be better served if I spent time tailoring it for our unique needs. I don't think ActivTrak is great for live-views.

Incentivized

The system is very well suited for the stage we are at as a company. We did a lot via Excel and old processes, but once we hit the 100-person mark, our work would have been challenging to execute without Hibob. We eliminated 3 systems by consolidating to the one Hibob system - it was almost a cost-neutral swap for us.

• ActivTrak gives me a breakdown of hours during which my employees were actively working, when they were active online but unproductive, when they were inactive, and when they were not online.
• ActivTrak gives me a detailed breakdown of the software, platforms, and programs my employees worked on/in during each block of the day.
• ActivTrak provides a detailed breakdown of how I spend my time each day to help me improve my productivity.

Incentivized

• It is extremely flexible and can be modified to fit most of our processes.
• It's an easy UI to use and looks very nice as well.
• I like that there is options like Superpowers and Hobbies to get to know our employees more than just their work details.

Incentivized

• A more detailed explanation is required when updating specific titles within the system. For instance, total time has recently become "screen time". An email notification of this change and its implications would have gone a long way.
• Easier to read the Activity Log in reporting. Sometimes, when downloading large amounts of reports, it can be cumbersome and challenging to navigate through them.
• Customized reports feature.

Incentivized

• Tasks - For something like onboarding, I wish there was a way to set up the tasks so that the person setting up the employee profile would be the only person to get the assigned tasks. It's hard to describe but for example, if there are multiple on-boarders on the team, is there a way to set up the tasks so that technically every on-boarder would be assigned to the task, but the person setting up the profile is the one that triggers the task for themselves.
• Reports - I find pulling reports a bit complicated, especially if I am asked to pull data that involves info being located in different areas of an employee profile. For example, for a couple of months, I thought it was impossible to pull a variable pay report along with the base salary (in one report rather than pull two separate reports) only to find out that you can do that via the Total Compensation report. Also when I have to pull data for headcount since a certain day, I wish you can make the settings so that data can appear after a certain day, rather than sorting it manually via Excel/Google sheets.
• Timesheet - I love the functionality of the timesheet that hibob provided, but I also wish they included an option where people can set up predicted work schedules for future dates. Currently, the timesheets are ideals for scenarios where employees time in and out of work.

Incentivized

We have been using it for several years and find the benefits are quite excellent for the cost so we will renew again next year.

Incentivized

We will without a doubt be continuing to use Hibob, it is convenient, being engaged with and great value for money. A one stop shop for all things HR related to keep policies and safe financial information has been so beneficial to the business meaning less risk to GDPR breaches and somewhere for employees to refer back to in future has been invaluable

Incentivized

ActivTrak is a great product that just keeps growing. Having used it for quite some time, we have been able to see ActivTrak grow and evolve as a product. The ActivTrak webinars are also helpful to get to know and learn the product. ActivTrak really just works with little effort needed after the initial installation

Incentivized

It's a solid HRIS system, it's user friendly to employees and employers, but they've changed the user interface 2 times now in the last 2.5 years, so having to find where certain things are after the change can be tedious

Have not experienced any outages or application errors.

Incentivized

Yes they are always there when we need them. Fast response time too.

Incentivized

Some reports are a little slow to load based on the size of record sets returned.

Incentivized

Yes the system is fast and easy to use.

Incentivized

Support is always fast and the agents are ready at all times to help when an issue arises, if the tier 1 agent isn't able to provide a solution to the issue they're asked about they quickly escalate the issue to tier 2 or 3 to ensure that the appropriate support is given to the issue at hand to have it quickly solved. No issue we've had so far has taken more than two days to be solved.

Incentivized

A lot of support is self-service from the users themselves, via a guide hosted on HiBob's website. I have found the guide helpful 10% of the time when I needed support. The support team is quite quick to reply, but not everyone is helpful unfortunately, and in many cases a lot of emails, messages and back and forth were needed to get to the bottom of an issue. When I pointed out that a video call would be a quicker way to tell people "this is how it's done", I was told that it's not the way they deliver support. I had to beg our account managers for a video chat with some skilled users to show me how to do certain things that (a) were nowhere to be found on the guide, and (b) the support team wasn't able to solve. Additionally, to find solutions, I was pointed to a forum where other users exchange tips on how they managed to solve problems - again, not really helpful as I would like to know this from Bob's team themselves since we're paying for the product, and I shouldn't rely on other users to tell me how they managed their way around a problem

Incentivized

It was fast and easy to learn with the trainer. Their staff was great to work with.

Incentivized

There should be a way to automatically implement the system without giving users the opportunity to accept or deny the program on their computers.

Incentivized

I really enjoyed the implementation being involved in a key piece of change management int he business was really exciting

Incentivized

I am unsure, to be honest. I have not had much exposure to different productivity software. I lucked out by using Active Trak first. I do not feel the need to investigate or review other productivity software. I would recommend ActiveTrak to other companies, users, or those searching for productivity software.

Incentivized

HiBob balances functionality, usability, pricing and client control to a much greater level than other systems. Enterprise systems such as SAP and Oracle offer greater functionality but at a much greater cost. Similar offerings from BambooHR, Dayforce and Workday are lacking in their functionality, user experience, pricing or customizability. Overall, the Customer Support experience with HiBob is now, and always has been out of this world in terms of response times, helpfulness and a strong willingness to adapt to the client requirements in terms of feature implementation and roadmapping.

The product's overall scalability is good as our team grows. We would like to see updates to meet market demands.

Incentivized

It is easy to use across the board for all departments in the company.

Incentivized

• Real-time productivity metrics and detailed workforce analytics have allowed us to better understand our workforce and make adjustments for better productivity.
• Because we were able to curb bad habits, team behavior is at an optimal level.
• Since our productivity level has gone up, the return on our investment in staffing has risen.

Incentivized

• Our HR Coordinator is the main administrator and is the go-to for all thing Bob. This has freed up time for me (VP) and for our HR Manager to spend time on strategy and implementation of employee experience programs. Before HiBob, our HR Manager spent approximately 20% of her time on administrative items that Bob takes care of in minutes and I would have spent around 10% of my time on Performance Management. We invest around $20k in HiBob, but it has saved us approximately $45k in time. So, an ROI of $25,000.

Incentivized