ActivTrak vs. Crunchr

ActivTrak is useful to help keep track of your employees, and set up flags where they may occasionally go awry. I find the number of features to be adequate for monitoring our business, but would be better served if I spent time tailoring it for our unique needs. I don't think ActivTrak is great for live-views.

Incentivized

The dashboard is user friendly, very intuitive. As you know, Crunchr has been specifically designed for HR, so you will save the time and risk of manually building models and reports: metrics are pre-built into Crunchr, allowing you to start analyzing your people data immediately. Also, it has an API available.

Incentivized

• ActivTrak gives me a breakdown of hours during which my employees were actively working, when they were active online but unproductive, when they were inactive, and when they were not online.
• ActivTrak gives me a detailed breakdown of the software, platforms, and programs my employees worked on/in during each block of the day.
• ActivTrak provides a detailed breakdown of how I spend my time each day to help me improve my productivity.

Incentivized

• Self-service analytics.
• Security & GDPR compliancy.
• Data extraction.
• Employee database.

Incentivized

• A more detailed explanation is required when updating specific titles within the system. For instance, total time has recently become "screen time". An email notification of this change and its implications would have gone a long way.
• Easier to read the Activity Log in reporting. Sometimes, when downloading large amounts of reports, it can be cumbersome and challenging to navigate through them.
• Customized reports feature.

Incentivized

• Crunchr takes a little while to get set up which can set a fast moving business back a little bit.
• Crunchr doesn't automatically import/translate data from all existing systems when you're onboarding as a new client, so there seems to be a great deal of manual entry at the start up.
• Reports sometime have a slow runtime during times of high use.

Incentivized

We have been using it for several years and find the benefits are quite excellent for the cost so we will renew again next year.

Incentivized

Crunchr is amazing software to use, it is user friendly and easy to use. It generates innovative and customize reports that are easier to understand. This is the best to use for strategic management. It collects all the data from them organization and sits on the top layer of your organization. It keeps the data secure and is reliable to use.

ActivTrak is a great product that just keeps growing. Having used it for quite some time, we have been able to see ActivTrak grow and evolve as a product. The ActivTrak webinars are also helpful to get to know and learn the product. ActivTrak really just works with little effort needed after the initial installation

Incentivized

Have not experienced any outages or application errors.

Incentivized

Some reports are a little slow to load based on the size of record sets returned.

Incentivized

Support is always fast and the agents are ready at all times to help when an issue arises, if the tier 1 agent isn't able to provide a solution to the issue they're asked about they quickly escalate the issue to tier 2 or 3 to ensure that the appropriate support is given to the issue at hand to have it quickly solved. No issue we've had so far has taken more than two days to be solved.

Incentivized

Customer service is very good and supportive. They understand your concerns very patiently and resolves it within SLA timelines. They have also created many knowledge article which illustrates each and every steps in detail to resolve the common problem at comes during installation and integrations. They also make follow-up calls in order to understand if the problem is actually resolved.

There should be a way to automatically implement the system without giving users the opportunity to accept or deny the program on their computers.

Incentivized

I am unsure, to be honest. I have not had much exposure to different productivity software. I lucked out by using Active Trak first. I do not feel the need to investigate or review other productivity software. I would recommend ActiveTrak to other companies, users, or those searching for productivity software.

Incentivized

A few of us had used ADP Workforce Now at other places and liked the idea of an HR management tool like ADP and Crunchr but we had shared similar dissatisfaction with analytics reporting from ADP. It seemed like they were a few years behind the technology when compared to other solutions on the market, which led us to Crunchr

Incentivized

The product's overall scalability is good as our team grows. We would like to see updates to meet market demands.

Incentivized

• Real-time productivity metrics and detailed workforce analytics have allowed us to better understand our workforce and make adjustments for better productivity.
• Because we were able to curb bad habits, team behavior is at an optimal level.
• Since our productivity level has gone up, the return on our investment in staffing has risen.

Incentivized

• Has freed up resources to instead focus on more direct business objectives, in a major way.
• There was cost huge saving when we compared hiring a full in-house department to develop and manage this type of work for us.

Incentivized