Act! CRM vs. Microsoft Access

Swiftpage ACT! would be well suited if you are using a desktop computing environment. ACT! is an old product and they were on the desktop for many years (and still are). Also, ACT! would also be well suited if you are not as concerned about implementing a CRM product that might require a little more training (e.g. if you had employees/salespeople that needed to be trained). Also, ACT! seems to be more generic than some of the industry focused products you see nowadays. For example, MethodCRM works well with non-profits that are on the cloud.

Incentivized

Having worked at startups, I can say Microsoft Access is most suited for their needs. Some of the reasons for that can be the ease and ability to create tables, design an entity-relationship diagram, define the relationship between different tables, feeding data into the tables, and retrieving data. All of this can be curated very easily into a process for small to medium-size enterprises. But a serious limitation can be observed where Access does not provide better features for large-scale companies. Another limitation is for companies where Mac is used as work computers.

Incentivized

• Data Analysis. ACT! does a good job of allowing us to create meaningful reports.
• Keeping track of communication. ACT! integrates with Outlook to record all client communication by e-mail.
• Custom dashboards. We have created custom data entry pages that simplify what we are trying to collect.

Incentivized

• One good aspect of Microsoft Access is how the software can be customized for different applications. This is very useful because we are able to use this software for multiple applications, which makes it cost-friendly.
• Another strong point of Microsoft Access is the skill required to customize, the amount of programming required is less than most other database programs. This is good for a beginner looking to get into database management.
• Microsoft Access is one of the more cost-friendly database applications, and most of the time it comes with Microsoft Office. Other database programs can be expensive and not as easy to use.

Incentivized

• Creating reports or creating searches for specific fields is not intuitive.
• Email marketing add-on service is far from user friendly and outdated in flexibility for creating useful emails.
• Installing updates creates issues, even though Swiftpage ACT! functioned properly before the update.
• Figuring out how best to organize contacts into specific, searchable groups requires expert assistance and is not intuitive.
• Support from Swiftpage ACT! is marginal at best; we rely on outside consultant instead, for an extra cost.

Incentivized

• Generally high learning curve for new users. Especially if they are not comfortable with technology.
• Desktop only program; not available in web-format like other O365 products
• Fewer experienced users, means it's a lot of self-teaching and troubleshooting when you run into an issue

Incentivized

Once our current subscription expires, we no longer plan to use ACT. We are moving to a more complete CRM system that allows us, as a project based service company, to track projects, contacts, time and employees all with one software program. ACT has very limited modules to integrate these functions and therefore is no longer a good fit for us.

Incentivized

I and the rest of my team will renew our Microsoft Access in the future because we use and maintain many different applications and databases created using Microsoft Access so we will need to maintain them in the future. Additionally, it is a standard at our place of work so it is at $0 cost to us to use. Another reason for renewing Microsoft Access is that we just don' t have the resources needed to extend into a network of users so we need to remain a single-desktop application at this time.

Try printing reports with each record's notes section - really awful output that you are embarrassed to show anyone. Want to add a new record to a group, ACT will present another record for the group assignment. Want to work seamlessly with email? Forget it!

Microsoft Access is easy to use. It is compatible with spreadsheets. It is a very good data management tool. There is scope to save a large amount of data in one place. For using this database, one does not need much training, can be shared among multiple users. This database has to sort and filtering features which seem to be very useful.

Incentivized

I don't think the program has ever failed me. It is one of those programs where there is always a solution if you know where to look.

Incentivized

There has been an ongoing problem with Google synchronisation which no one seems to be bothered about fixing, even though it clearly states on the website that the software synchronises with Google. When the customer-facing support team are on the phone, they are brilliant, it's the back-end development support which is severely lacking.

While I have never contacted Microsoft directly for product support, for some reason there's a real prejudice against MS Access among most IT support professionals. They are usually discouraging when it comes to using MS Access. Most of this is due to their lack of understanding of MS Access and how it can improve one's productivity. If Microsoft invested more resources towards enhancing and promoting the use of MS Access then maybe things would be different.

Incentivized

Delay your upgrades! ACT appears to ship out new software with virtually no checking and no concern about bad installs do to their customers.

there is no key idea, since it is easy to implement Microsoft Access

ACT! CRM is more cost effective than like a Salesforce, but that is for a reason, it lacks a lot of the functionality that a Salesforce has. Pipedrive is actually another cost effective platform I've been evaluating as a potential ACT! CRM replacement. I like it's modern day look and feel versus ACT!.

Incentivized

Excel is a fantastic - robust application that can do so much so easily. Its easy to train and understand. However - excel does not provide a reporting function and that is typically where we will suggest a move to [Microsoft] Access. [Microsoft] Access requires a little more knowledge of data manipulation.

Incentivized

• Very poor return on investment. It is now quite costly and the support service no longer offers assistance except if the program crashes.
• Swiftpage seems to have replaced their skilled UK based support team with a call centre?? The service I got was dreadful. This is a difficult program to use and support is vital.
• You will need some IT skills to properly use ACT! Don't rely on their support which is not good.

• Microsoft Access has had a mostly positive impact on our business objectives in that most of our work is funded by grants and those grants need reports with data about our projects. Microsoft Access makes getting and organizing that data very easy.
• Another positive is that since it is built on an Excel backbone, Excel files can be easily imported into Microsoft Access and also it is easy to export Microsoft Access reports, data sheets, etc. into Excel and some other programs as well. That might help more people who already use Excel learn how to work in a database.
• I can't really think of a negative impact other than not many people at my workplace have ever used or understand how to use a database. Most people tend to use Excel rather than a database, like Microsoft Access.

Incentivized