Acronis Cyber Protect Cloud vs. Carbonite Endpoint

The endpoint protection is fantastic. Being able to recover a single file on the fly has saved many customers hours of frustration. Long term recovery of O365 data has worked well. I bit more difficult but not Acronis Advanced Backup issue, it has been MS issues. Nothing beats on premise backup / recovery speed but, when it is not available, Acronis Advanced Backup gets the job done for bare metal recovery.

It's really great if you have a small or medium-sized business like ours. You can choose the number of computers you want to back up and pay per computer. And since it's pretty easy to set up and deploy, you don't need a dedicated IT guy to do it for you. On the other hand, if most of your data is already in the cloud (like Google Docs or Google Sheets) and you don't have any other critical data then you can get by without it.

Incentivized

• Local backup to local encrypted and protected hard drives
• Cloud backups of files, folders, or entire machines
• Vulnerability assessment of systems
• Antivirus and content filtering
• Remote control of systems
• Integration with Connectwise and other RMM and MSP tools
• Replacement that's better than Dropbox or Google drive

Incentivized

• Protected file restoration: Users love having confidence that their files are being backed up remotely with no action required on their part.
• Device tracking: While we've only enabled this feature for a small set of key personnel, this feature is useful in helping to determine if a given asset is lost, and works across mobile device platforms - unlike in-built solutions for individual users.
• Management console: The management console is clearly organized and easy to work with. Setting up groups and policies is logical and hierarchical, and makes managment tasks easy.

Incentivized

• They do not sell their product directly, so a reseller is needed - or third party website to process payments for them in order to download the product suite.
• They have done away with stand-alone software purchases, and have moved to a yearly subscription-based model. It's affordable, but you never truly "own" the software now.

Incentivized

• Carbonite indicates which files are being backed up by its dot system so that you can easily backup a single file that you don't see the dot on by selecting that option from the file's context menu. But there is no place for me to go to select entire folders or data sets so that it will back up everything in that folder, regardless of file type. Carbonite automatically backs up a majority of files types by default but does not take into consideration specialized file types like font files. These files are very important for a designer like myself and I can't afford to lose my fonts. But I also don't want to have to select the option to back them up one by one. I have over 1,000 of them! So there is definite room for improvement here.
• The cost is significantly more than what I paid for Mozy, almost double. For the first year, they are giving old Mozy users a deal comparable to Mozy's pricing, but after that my pricing will be almost double what I used to pay.

Incentivized

They recently raised the pricing for backup usage and our price has nearly doubled. It is still lower than some other vendors, but we might review other options before renewing next year.

Incentivized

I found their alerting to be very poor. I missed several days of backups without knowledge of this, until I signed into the portal. I would get daily emails reporting backups were in progress or done, but nothing indicating that a backup had been stuck or paused for 3 days. For this reason alone, I did not renew.

Incentivized

Overall, Acronis Cyber Protect Cloud is powerful and effective. The platform has user-friendly features and a centralized dashboard that simplifies management across multiple clients. This platform integrates backup, recovery, and security features effectively, all in one. It makes our lives easier.

Support has been helpful when we have had to reach out. We have not had to contact support that much so I do not have much feedback on them. I met the support team at the Cyber Summit and they are all very nice, smart individuals.

Incentivized

Does what it needs to do quietly and efficiently in the background without interrupting the workflow. It offers instant automated back-ups without troubling the end user. As it is such an automated system, once it is up and running, there is little or no support needed from the service provider. From what I understand the support from Carbonite during the setup and implementation was absolutely fine.

Incentivized

Sophos has an excellent product. Acronis Cyber Protect Cloud, though provides the true integration with other security products and 3rd part systems that we need. In addition, the ability to secure the backups and scan for issues is a great benefit.

Carbonite Endpoint 360 definitely has a solid footing in the market. Barracuda Essentials is a more comprehensive solution offering many additional features and complementing services including archiving and email Antispam and encryption. Proofpoint is very similar to both products and has many features as well. Overall, the market is very competitive on the backup and retention of Office 365.

Incentivized

• We have been able to further develop our customerbase and and more MSP as our partners
• Overall the recurring revenue coming from Acronis, will help us to increase revenue and margin, without investing in new hardware and save on energy-cost.
• It is time consuming to implement Acronis into our system and train our employees. With this there is also cost involved, but we believe in the long-term investements we make here.

• We have only started this process at this time and have not fully completed our transfer of data up to the cloud.
• As far as business objectives, we now have at least implemented a backup solution on a very vital server at an off-site facility that had not ever been backed up in two years and holds data for a major constitutional office in the county.

Incentivized