Abnormal Security vs. KnowBe4 PhishER/PhishER Plus

Another local organization was compromised, and we were one of the targets of their further attempts. We were 100% protected because the behavioral analysis protected us, but also allowed me to contact that organization and report their compromise. This has actually happened more than one time since going live.

Incentivized

PhishER comes with some good features, such as PhishML, PhishRIP, PhishFlip, etc. These features help us manage phishing email reporting incidents. From reporting emails via Phish Alert Button plug-in to collecting all reported emails in one place at the PhishER dashboard. Now, the PhishML comes into play, scanning all reported emails and tagging each as clean, spam, or threat. With the help of this machine learning-based algorithm, our investigation process becomes easier. Other features, such as PhishRip, help to search and quarantine phishing emails, and PhishFlip converts a real phishing campaign to a test phishing campaign.

Incentivized

• Spam filtering...we have been able to turn our spam sensitivity down on Exchange allowing more legitimate messages through to user inboxes.
• Malicious email filtering...we experienced several successful phishing attacks over the past year. Abnormal Security has prevented hundreds of individual campaigns since going live in August '22. I cannot thank them enough!
• Automated response for reported emails...my team is small and we do not have enough hours in a day to review and respond to each reported email. Abnormal Security performs additional analysis on those reports and automatically responds for us. If the message is spam or malicious, copies of those emails are looked for throughout the server and deleted.

Incentivized

• Well structured KMSAT, PAB is a great addition.
• Good Training Library, ability to customize templates
• Phish/ER opens a windows to types & volume of suspect emails and allows admins to act upon.
• "Rooms" in Phish/ER, to me, is considered my entry point to start my admin duties.
• PAB and Phish/ER work very well together.
• KnowBe4 Learner App is a great addition.

Incentivized

• None so far, I have been extremely happy with their service.

Incentivized

• Issues with Global Blocklist
• Email Template Modification - Simplification
• Target Specific Users vs. Groups
• PhishRIP info tabs (i.e. if improperly check ripped emails are turned into tests. This has caused issues.) Info tabs or markers allow user to hover and get more information about what action a check box or slider provides.

Incentivized

When we first discovered that KnowBe4 released something like this, we saw a demo of it and were floored at what it could do and how it could help us from a security standpoint. Gone are the days of us in IT sending out a mass email saying please don't click on anything in the email from sender "X", and it allows us to quietly and easily ensure that people don't take any action on malicious emails.

Incentivized

I think that the system is well designed and makes it easy to fine phishing emails that have been reported. It also has a simple user interface that allows you to review and address threat emails also providing an automated component that allows for automated threat mitigation and customized feedback responses to users

Incentivized

Responses to questions were answered quickly and accurately.

It was very simple to implement - with just a few settings needed to connect it to our O365 environment

Incentivized

Abnormal Security blocks malicious emails that both PhishER and Cisco Secure Email Threat Defense miss. One thing that PhishER does have is the ability to flip a malicious message into a user education phishing email. That's cool, but I think we can just copy/paste the same info into a custom campaign.

Incentivized

We evaluated the Titan options because we have already used their DNS filtering product. However, KnowBe4 came in with a better price per user and a significantly stronger product lineup, particularly with its security awareness training component.

Incentivized

• Preventing compromises that have historically led to payroll or accounts payable threats.

Incentivized

• There has been a 700% increase in emails being reported now. Previously, staff were only reporting 4 emails a month. It is easier for us to promote the phish alert button, receive automated remediation and rapidly respond.
• We had no reports on the amount of phishing emails were coming through Mimecast but now we have reports for the board of trustees.
• Every Wednesday we talk about cyber security to all staff, PhishER allows us to point out the trend and what to look out for which raises awareness. Never before were we able to talk about cyber security like this.

Incentivized