AbacusLaw by CARET vs. Filevine

AbacusLaw allows the whole law firm to be on the same page with access to a community calendar, billing, etc. It is a bit of a bummer that you need to put significant time into training to understand how to use AbacusLaw fully and get the most out of it. I wish there were quicker and easier ways to train and let people know about new additions

Incentivized

File Vine is well-suited because I believe it was invented to assist Law Firms with document organization for the legal cases collected in a Law Firm. It is easy to navigate and find your documents with a click of a button.

Incentivized

• Security
• Organization
• Easy to use

Incentivized

• we are able to duplicate our file types from Sharepoint in Filevine giving us a unified look at our files
• We are able to create subfolders in Filevine to help give each project a more clean look and feel when we access documents
• We are able to integrate our medial records requests with Filevine
• We are able to integrate Outlook with Filevine and we are able to email /forward emails into projects.
• Project Hub in Filevine is a God-send! We are able to see a snap shot of our projects and can filter our view of our projects and which team may be handling each project!!

Incentivized

• SUPPORT STINKS - As of today we have been having issues for OVER 3 MONTHS, but Abacus now only has ONE Tier II tech, and ONE Tier III tech and neither one have figured out our problem or fixed it!
• Having a lot of issues since day one
• We have a self-hosted version and are not on the cloud and the updates usually bring other issues. They don't know the term "if its not broke don't fix it."

• Automation customization is hard to navigate if you are unable to afford the cost of having a third-party do the set-up
• Mailroom notifications for non faxes - We should be able to obtain notifications for emails that our sent into our mailroom

Incentivized

I dock a few points because of the setup it requires. If someone in-house can handle that then the score goes up. It really depends on the firm and their personnel. Once it is setup though, I think anyone can get in and do what they need to do

Incentivized

The support is generally good and relatively quick BUT when there is a new product or something they want you to buy, I have felt a bit harassed at that point by sales but when I have an issue I don't feel like support jumps on it as quick.

Incentivized

I did not evaluate MyCase when we selected AbacusLaw. I did not select AbacusLaw and was not involved at that time in the decision. I am evaluating MyCase NOW to REPLACE AbacusLaw.

I’ve tried Clio, MyCase, and PracticePanther. Clio is super user-friendly with lots of integrations, MyCase is great for billing and communication but more limited on automation, and PracticePanther is easy to use but not as strong on reporting. Compared to them, Filevine feels more customizable and workflow-focused, though it does take more time to learn.

Incentivized

• It is very frustrating when support of your product does not call you for weeks on end, and hasn't fixed problems you have had for over 3 months.

• Our intake process has been fast tracked using Filevine
• Remote users can just use a web page on their personal device (phone, pc or mac)
• We have repurposed our front desk / reception call logger by using a custom layout
• Our attorney's have their own private projects for case lists which scripts updates to our executive management

Incentivized