8x8 Work vs. Sangoma Asterisk

I’ve found 8x8 Work to be a reliable and efficient communication solution for our business. It offers excellent call quality, easy management of call flows and departments, and seamless integration for both in-office and remote users. One feature we especially like is that it automatically searches for phone numbers on the web, which saves time and makes it easier to identify and reach contacts

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Digium Asterisk is well suited for a city government as a communications solution for internal and external use. Other options like PBX are more expensive and hard to escalate. VoIP makes it easier to use the communications infrastructure instead that already exists rather than having to wire every phone when the solution is a digital or analog phone. In my city, government offices are not in the same place, which makes it harder to communicate everything together.

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• 8x8 Work manages roles and permissions well. It is very simple to create permission groups needed for certain roles that may even overlap teams needs.
• User management is fairly simple and straight forward.
• Analytics reporting is good quality for the higher tier licenses

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• Easy communication and configuration with many soft phone and hard phone models
• A great community that helps the software have more and more functionality

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• Click to dial for the web based client.
• The ability to have specific contact lists that can be shared with certain teams only.
• Group voicemail notification to show once a voicemail has been listened to by another member of the team.

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• Transferring to a Voicemail is particularly hard to do, and calls tend to drop when transferring.
• I would like a different interface; the current one feels clumsy
• Over the weekend, it logs you out, and you have to remember your password or reset it to gain access.

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All our employees love this product. No one has ever had an issue, whether it be the phone or fax. Great during the winter when employees have to work from home because of the snow. Never had an issue with the phone app. Highly recommend this product

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We never have problems working with 8x8, employees pickup quickly on how to use the system best for them. Calling out and receiving calls is simple, the ablility to click on a number and 8x8 dial it for you saves so much time when you are making high volume calls.

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User friendly. Very little training to use it

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As mentioned before, we have not had an outage with the phone system per say, There was an issue with the call center where we did have an outage, but it was quickly and promplty handled by 8x8 support, they got us up and going again within 24 hours. The 8x8 hard phone and softphone side of things have been rock solid, I couldn't ask for anything more seeing we are in health care and it's exactly what we were looking for. When and if there is an issue 99% of the time it's user error

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None of the features that are available slow down the application. The reports (even the ones with hundreds of records) complete very quickly and the web interface as well as the mobile application never struggle to load or complete a task. The analytics will sometimes take some time to reflect the online status of users but it is to be expected due to connection speeds.

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We are a USA based organization. Support was refreshingly quick (callback via phone or email, online live agents). Agents are knowledgeable, thorough in their explanations, and extremely patient when dealing with end-users at various levels of the ICT knowledge spectrum.

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A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info

I have asked in the not so recent past about having my phone updated with my saved Digium "favorites" list but it doesn't seem that this is possible

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The person giving the training was very engaged, He also listened and answered all the questions. He created a video for our company while he was training in case we needed to reference it again in the future. The questions he could not answer were answered within 24 hours via an email to the IT support staff here so we could share the answers with the rest of the group

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online (video) training is good. No issues.

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The implementation of 8x8 X was rather smooth. We had training prior to getting the system. The IT company did a good job on the training. The whole system is wonderful. Saves me so much time with the faxing, as i can just let it go by itself and not have to make sure pages don't get skipped, as with a regular fax machine.

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I prefer 8x8 Work; it has the right number of features and modes for the communication I need. I much prefer 8x8 Work meetings to zoom meetings, as it is much, much easier to transition between devices when I am on the road. 8x8 Work is also easier to manage across multiple modes of communication.

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Recently I've been using Vonage Business, and while it is far more expensive and a lot less configurable than Digium, the mobility is essential for my new role. Digium is ideal for a business with both a very technical staff and a user base that is not remote. Digium was selected due to price and ability to create custom applications.

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At this time, we’re very happy with the pricing model that we have worked out and they have provided for us. Just be sure to do your homework, and use your comparisons to work out your cost with 8x8. They will be very straightforward with you on what they can
adjust for you.

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The only issue was adding licences was not via a button click but through your account admin which seems bad practice in a SaaS world as the user should be able to sign up, amend and close their account with ease

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A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

PS had all the users etc. set up by our go-live date. All hard phones were activated and when we received them, all we had to do was set them up and punch in the activation code to activate them.

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• Getting access to emergency voicemails left on our office lines when we are at home, on the weekend, or after hours.
• Texting clients from a dedicated office line portal, keep things private and organized.
• The ease of installation and helpful support when needed significantly limit the time wasted.

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• being zero cost, we saved at least 3 million on what a legacy pbx would have cost
• the savings and speed means lower cost on our service making us more competitive
• stability

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Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info