8x8 Work vs. OpenPhone

I’ve found 8x8 Work to be a reliable and efficient communication solution for our business. It offers excellent call quality, easy management of call flows and departments, and seamless integration for both in-office and remote users. One feature we especially like is that it automatically searches for phone numbers on the web, which saves time and makes it easier to identify and reach contacts

Incentivized

If you have more than 2 people in your organization, then this will save you so much time. Delegation is the key to starting a business. Even when you're a 1 person show, being able to present to your user base the differentiation of options for client communications is critical. As a founder, feeling compelled to be always on is something I strive not to be. OpenPhone gives you that flexibility. I have found it to be less appropriate in complex HIPPA compliant areas, but that is it. OpenPhone really does seem to suit an open array of use cases.

Incentivized

• Direct calls to the extensions.
• Callers were able to either talk to our individual staff members or leave a message.
• We loved having a record of every single call that came in for CRM purposes.
• We loved being able to collect our messages from the console.

Incentivized

• It's great for texting.
• It's great for making phone calls. You get a new, unique phone number and can text/call from phone or desktop.
• UI is great and really intuitive.

Incentivized

• The auto attendant has built in text-to-speech, but this same engine should be put to use for individual and ring group voicemail messages.
• Call forwarding in the mobile app should be relocated for easier access. Instead it's buried somewhere under the generic "account settings"
• The default user template disables voicemail text transcription. Why???
• One fax number should be accessible by app for more than 1 user. Responsibility for faxes is usually distributed among a few people in a typical small office setting.
• Ability to receive and send SMS messages from a shared "main company number" would be awesome. Ability to assign this to certain users would rock!

Incentivized

• Call quality can be spotty on wifi if the connection is poor, but nothing they personally can do about that. 4G LTE is usually stronger and more stable.
• N/A honestly excellent product for the price.

Incentivized

Everyone at the company now have the experiance needed to make phone calls, meetings, video conferencing. It's easy to use is unmatched in the industry. It's been a solid product throughout. The phone tree was easy to setup with the implementation team and they guided us throughout the process

Incentivized

We never have problems working with 8x8, employees pickup quickly on how to use the system best for them. Calling out and receiving calls is simple, the ablility to click on a number and 8x8 dial it for you saves so much time when you are making high volume calls.

Incentivized

Because I think it's simple enough to use but could still use some adjustments. Some thing are maybe not as intuitive to me even though I am probably a mid power user? If I can recommend it, I would suggest you copy how Intercom is doing things, but this could be just personal and most people don't feel that way.

Incentivized

In the time I have used 8x8 Virtual Office, the core system has been up and running almost flawlessly though we do have a slight performance degradation from time to time as is expected of cloud software. The one recurring issue for us is that the fax connection is not always functional for outbound messages. We usually have to retry three or four times to get the fax to connect reliably to the destination machine. Once connected, it's smooth sailing.

Incentivized

For me, there have been too many outages to rate this higher than "1 worst".

No problems with performance, Pages load as they should. I can't answer on the reports side as only a handful of our Admins ( call center ) currently use that side of the software. It does intergrate very well with Office for meetings and conferences. Sometimes there is a slight lag or static when users are talking, but we found this to be a cause of a users computer had not restarted in a while, Once the user restarts thier computer the problem is resolved, So this is not an issue with 8x8

Incentivized

I think the platform is buggy and confusing. There are numerous outages. And the call quality, according to my customers, is atrocious.

We are a USA based organization. Support was refreshingly quick (callback via phone or email, online live agents). Agents are knowledgeable, thorough in their explanations, and extremely patient when dealing with end-users at various levels of the ICT knowledge spectrum.

Incentivized

In my experience, their support feels like the opposite of support. They send you in circles, never directly answer questions, provide vague suggestions with unwanted platitudes, and they often take days between responses to provide that. For me, it's a frustrating experience that leaves you with a net loss of time and energy versus before you reached out to them. In my opinion, you definitely don't get "support".

The person giving the training was very engaged, He also listened and answered all the questions. He created a video for our company while he was training in case we needed to reference it again in the future. The questions he could not answer were answered within 24 hours via an email to the IT support staff here so we could share the answers with the rest of the group

Incentivized

Good and Simple Training Module, also Certification is available.

Incentivized

We had a third party implement and set up the system the way we wanted it - after that I do all changes or additions. The vendor was very knowledgeable and had it up and running in less than an hour.

Incentivized

8x8 Work offers all we need in an easy-to-use format. Zoom seemed to have too many features that are not required and can be overwhelming to Users who are not the most Tech-Savvy. The price point of 8x8 is great, too. Get everything we need at a low cost.

Incentivized

Intercom - not exactly the same type of product but still a messaging platform which is what we use OP for. OP is superior in that it's more focused. We only use it for texting and some calls. Braze - we used it before for promo texts, we found it more confusing, harder to navigate and price was higher as well if I remember correctly. Whatsapp - problem is that you can't reach all USA customers using it.

Incentivized

The only issue was adding licences was not via a button click but through your account admin which seems bad practice in a SaaS world as the user should be able to sign up, amend and close their account with ease

Incentivized

In my experience, I can't even scale up to sending messages from a single number because of their broken and messed up "trust registration" system.

• Moving to 8x8 Work helped us consolidate our soft phone and IVR needs with our contact center platform and save thousands in the first year alone.
• All of the 8x8 Work products I've worked with have great integration options from CRMs like Zoho/Salesforce to Google and Microsoft Office.

Incentivized

• User interface is easy to learn and use, so it saves time
• Allows us to upload our own greeting recording for professionalism

Incentivized