8x8 Meet (discontinued) vs. Cisco Desk Series

The only issue that I have faced so far is learning the program. Being a new admin with 8x8 X Series, you have a lot of questions and need help figuring stuff out. They have great customer service. Every page on the admin portal they have a chatbot. When you need help you can click on the chatbot and right away you are either directed to helpful documents or a customer service rep.

The other advantage of the product is that you could use it as a conference system as well as a screen for your PC. So I'm working with three screens and one of these screen is the Desk Pro, so I do not need another screen. So it's saving space in my desk and it's high quality. So this is the plus function.

Incentivized

• The system allows our employees to work from home and continue to be connected to the phone system.
• Meetings are easy to join & establish.

• It gives the added function of having multiple lines we can set up called pickup groups or music on hold, so that way it best suits whatever facilities need to have. We can set that up and it works for them on different types of phones. We also have, since Covid, everyone has gone home to work from home and we have our knock who needs to reach out in case of anything. So they needed to have VPN capabilities. So our older models of the 7942s have VPN capabilities for them to be able to also work from home.

Incentivized

• Less wait time on Service calls.
• Admin view is rather complex.

• Training Center, Event Center, and Support Center are separate products from Webex Meetings which should be one
• Mac Outlook Plugin has some issues while syncing
• Google calendar synchronization seems to be an issue while using it as clients do have google suite on the business side

Incentivized

The device it self is incredible, but not allowing us to plug a computer devices such as mouse & keyboard direct in USB ports is a penalty. We'd like to bring up the laptop, open it, and start working.

Incentivized

Easy to use, feels like an apple phone

Incentivized

I have not had to use support yet as our use of Webex Desk Pro is so new, but all the questions that I have had have been answered with such promptness and clarity that it is clear Cisco has a passion about this device and about providing high quality in all that they do. Their support is top notch and you will never need to fear when reaching out to them.

Incentivized

Implementation was very easy through webex cloud services

Incentivized

The Cisco Desk Pro is better than Poly Studio and Neat Bar with its AI-driven video and audio enhancements, cross-platform compatibility, and integrated 4K display with whiteboarding. It doubles as a collaboration hub with USB-C laptop connectivity and strong enterprise management tools. Overall, it delivers a more complete, professional experience out of the box.

• The cell phone app, 8x8 work, is great and allows users not to be tied to their desks
• Moves calls to other line if unanswered.

• For team work, projects are completed sooner and you can make a profit
• Saving time and this means the possibility of more profit
• If the number of projects is large, the investment will return quickly
• The software license fee is too high

Incentivized