4me.com vs. Microsoft SharePoint

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
4me.com
Score 10.0 out of 10
Mid-Size Companies (51-1,000 employees)
Next-Generation Enterprise Service Management Built for the world’s most demanding enterprises. 4me® combines ITSM with ESM and SIAM capabilities making it possible for all internal departments, such as IT, HR and Facilities, to work seamlessly with each other, as well as with external managed service providers. The vendor describes…
$0
per user per month
SharePoint
Score 7.5 out of 10
N/A
Microsoft's SharePoint is an Intranet solution that enables users to share and manage content, knowledge, and applications to empower teamwork, quickly find information, and collaborate across the organization.
$5
Per User Per Month
Pricing
4me.comMicrosoft SharePoint
Editions & Modules
4me.com Freemium
$0
per user per month
4me Premium
on Request
per month per user
Plan 1
$5.00
Per User Per Month
Plan 2
$10.00
Per User Per Month
Office 365 E3
$20.00
Per User Per Month
Offerings
Pricing Offerings
4me.comSharePoint
Free Trial
YesYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeOptionalNo setup fee
Additional Details
More Pricing Information
Community Pulse
4me.comMicrosoft SharePoint
Features
4me.comMicrosoft SharePoint
Incident and problem management
Comparison of Incident and problem management features of Product A and Product B
4me.com
8.7
Ratings
7% above category average
Microsoft SharePoint
-
Ratings
Organize and prioritize service tickets10.00 Ratings00 Ratings
Expert directory9.00 Ratings00 Ratings
Service restoration6.00 Ratings00 Ratings
Self-service tools10.00 Ratings00 Ratings
Subscription-based notifications9.00 Ratings00 Ratings
ITSM collaboration and documentation10.00 Ratings00 Ratings
ITSM reports and dashboards7.00 Ratings00 Ratings
ITSM asset management
Comparison of ITSM asset management features of Product A and Product B
4me.com
8.3
Ratings
1% above category average
Microsoft SharePoint
-
Ratings
Configuration mangement8.00 Ratings00 Ratings
Asset management dashboard10.00 Ratings00 Ratings
Policy and contract enforcement7.00 Ratings00 Ratings
Change management
Comparison of Change management features of Product A and Product B
4me.com
10.0
Ratings
18% above category average
Microsoft SharePoint
-
Ratings
Change requests repository10.00 Ratings00 Ratings
Change calendar10.00 Ratings00 Ratings
Service-level management10.00 Ratings00 Ratings
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4me.comMicrosoft SharePoint
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Score 9.0 out of 10
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Score 9.0 out of 10
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Score 9.0 out of 10
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Score 9.0 out of 10
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Score 9.2 out of 10
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Score 9.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
4me.comMicrosoft SharePoint
Likelihood to Recommend
10.0
(0 ratings)
9.4
(0 ratings)
Likelihood to Renew
-
(0 ratings)
9.8
(0 ratings)
Usability
10.0
(0 ratings)
8.2
(0 ratings)
Support Rating
-
(0 ratings)
8.6
(0 ratings)
In-Person Training
-
(0 ratings)
4.5
(0 ratings)
Online Training
-
(0 ratings)
6.4
(0 ratings)
Implementation Rating
-
(0 ratings)
6.0
(0 ratings)
User Testimonials
4me.comMicrosoft SharePoint
Likelihood to Recommend
Great visibility of asset assignment to user but not so good if you track also assignment of user rights through CI for users. It would be nice if you can group types of assets/configuration items to user not to show everything mixed up. There is great options to adopt product to your particular needs, there are options for adding some special fields in process automation to help to have tailored process from enduser fill in forms to complex workflow which utilises various specialists
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SharePoint Document Management excels as a central repository for storing, organising, and retrieving documents. It supports version control, metadata tagging, secure access, and integration with tools like Power Automate. At our organisation, it's used for managing contracts, policies, and supplier documents. SharePoint Workflow Automation integrates with Power Automate to streamline approvals, gather feedback, and automate recurring tasks. This reduces reliance on email chains and manual trackers.
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Pros
  • IT processes automation
  • Responsive GUI
  • Weekly updates which pinpoint some difficulties in daily usage
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  • Making collaboration easier via a better connection between accounts. You can share anything from a file to events with just a couple of clicks.
  • All services are connected and switching between services is a breeze[.]
  • Solutions to the majority of everyday business problems.
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Cons
  • It is easy to do first deployment in wrong direction - maybe there should be better guidance how to setup services/service instances to properly work at the end.
  • Reporting is based on predefined templates - to get most of them you have to properly implement services in IT - it is not an easy process
  • Integration with O365 for out of office would be helpfull
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  • There are far too many good features to choose from, and advanced features are noticeably absent.
  • There is room for improvement in terms of integration with non-Microsoft products, as well as developer Story.
  • It is challenging to provide easier access via file explorer while also granting outside users and guests access.
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Likelihood to Renew
No answers on this topic
We have too much invested at this point to do anything different and there are too many reasons as a company our size to keep it. We are heavily licensed out for Microsoft and have 12 years of SharePoint development baked into who we are. Extracting that as a tool at this point would be dumb and devastating. There are no like-kind competitors to it at an enterprise level that scale and integrate as well.
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Usability
Tool has built-in automation module which helps to more precisely define user requests or workflow condition. This from one hand gives end-user easy and understandable forms to fill in, and from other had it ensure all needed information has been fulfilled for further steps in workflow. Once you follow service principle which is base for that tool it will help you to track in detail your business and your partners
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No usability issues reported. Individual teams also have allocated areas which replace legacy shared drives on local LANs. Access to Sharepoint resources is fully integrated with corporate Active Directory with additional two-factor authentication required for administrative users. Users have access to Microsoft Services Hub which allows you to create, manage, and track support requests while staying current on Microsoft technologies with access to select self-paced learning paths
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Support Rating
No answers on this topic
Support for SharePoint is quite good. Microsoft provides good support. Microsoft offers
  • Quick turnaround time for issues
  • A range of support services
  • Access to a network of resources
  • Escalation of issues
  • Ongoing development and commitment to produce enhancement
The majority of support is required for initial installation. Once complete and the system is operating we have had very few support issues.
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In-Person Training
No answers on this topic
The face to face training I received was on SharePoint Administration. It was rushed as there was a lot of information to cover and the application of the labs weren't that great either. I like to be able to relate what I am learning to what I am currently doing.
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Online Training
No answers on this topic
I like to learn at my own pace and online training allows for that. Additionally, you can skip through pieces of content that you already know or are already comfortable with. Microsoft actually offers great videos on their website for basic fundamental SharePoint Training. I have used these training videos in some of my own training sessions with end users.
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Implementation Rating
No answers on this topic
Planning to the last detail would be advised. SharePoint is a very large application that takes a lot of finesse to get operational
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Alternatives Considered
No answers on this topic
The reasons for selecting MS SharePoint are: SharePoint provides ease of use and web design assistance and support SharePoint helps you schedule your content for publishing. enables users to share documents with external parties and offers a better internal structure of the content and better indexing and searching capabilities.
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Return on Investment
  • As we are finance institution we are strictly regulated so this product helps us in many fields to satisfy regulatory requests through easy workflow management setup.
  • Product is easy to implement, easy to adopt so we use it in different segments of business (central purchase department, security office, IT department) for tracking and standardising various processes in each niche.
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  • We've recently implemented Microsoft SharePoint access via iPads for our Template teams out on job sites. They can easily upload CAD / Laser files into Microsoft SharePoint for our production team to review in real time. Serious ROI when we don't have to wait for our Template team to get back to the shop!
  • We have multiple physical locations. Microsoft SharePoint allows users at each location to collaborate by working on documents simultaneously. Allowing us to solve multi-site problems & strategize on multi-site initiatives much faster!
  • We can also share key information with external partners. As long as they have a registered MS account (not necessarily an O365 account) we can share our information with them in a variety of ways. This allows consistent & concise communication with our partners.
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ScreenShots

4me.com Screenshots

Screenshot of Portfolio ManagementScreenshot of Change Calendar showing possible conflicts of changesScreenshot of Customer SLA Reports: after defining a SLA the report is automatically thereScreenshot of Waterline Portfolio Management analysisScreenshot of Agile Project ManagementScreenshot of Enterprise Resource planning with 4me