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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    3CX

    Score8.6 out of 10
    N/ACyprus based company 3CX offers an IP PBX phone system.

    $1.08

    per user/per month

    Contivio.com

    Score10 out of 10
    N/AContivio.com is cloud-based call center software with multi-channel support features that enable clients to take and make calls, route calls, integrate their call center solution with their existing CRM, and generate analytics.N/A
    Pricing
    3CXContivio.com
    Editions & Modules
    Pro
    $1.08
    per user/per month
    Enterprise
    $1.31
    per user/per month
    Standard
    Free
    No answers on this topic
    Offerings
    Pricing Offerings
    3CXContivio.com
    Free Trial
    YesNo
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeOptionalNo setup fee
    Additional DetailsPrice displayed is based on 25 users. 3CX pricing is based on the number of simultaneous calls your business requires or in other words, how many calls your system needs to support at once. Unlike other PBX vendors there is no per extension cost.
    More Pricing Information
    Community Pulse
    3CXContivio.com
    Considered Both Products
    3CX
    No answer on this topic
    Contivio.com
    No answer on this topic
    Key User Insights
    Would buy again
    90%
    Would buy again
    9 Answers
    No answers on this topic
    Delivers good value for the price
    88%
    Delivers good value for the price
    7 Answers
    No answers on this topic
    Happy with the feature set
    100%
    Happy with the feature set
    10 Answers
    No answers on this topic
    Lived up to sales and marketing promises
    83%
    Lived up to sales and marketing promises
    5 Answers
    No answers on this topic
    Implementation went as expected
    100%
    Implementation went as expected
    9 Answers
    No answers on this topic
    Features
    3CXContivio.com
    Contact Center Software
    Comparison of Contact Center Software features of 3CX and Contivio.com
    Feature
    3CX
    -
    Ratings
    Contivio.com
    8.0
    2 Ratings
    4% below category average
    Validate callers00 Ratings8.01 Ratings
    Call forwarding00 Ratings8.02 Ratings
    Click-to-call (CTC)00 Ratings8.02 Ratings
    Warm transfer00 Ratings9.01 Ratings
    Call tracking00 Ratings7.02 Ratings
    Multichannel integration00 Ratings8.01 Ratings
    CRM software integration00 Ratings8.01 Ratings
    Workforce Optimization (WFO)
    Comparison of Workforce Optimization (WFO) features of 3CX and Contivio.com
    Feature
    3CX
    -
    Ratings
    Contivio.com
    7.0
    1 Ratings
    16% below category average
    Recording00 Ratings7.01 Ratings
    Quality management00 Ratings7.01 Ratings
    Call analytics00 Ratings7.01 Ratings
    Customer interaction analytics00 Ratings7.01 Ratings
    User Ratings
    3CXContivio.com
    Likelihood to Recommend
    7.4
    (14 ratings)
    8.0
    (2 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    7.0
    (1 ratings)
    Support Rating
    5.4
    (2 ratings)
    -
    (0 ratings)
    User Testimonials
    3CXContivio.com
    Likelihood to Recommend
    3CX
    No answers on this topic
    Contivio.com
    No answers on this topic
    Pros
    3CX
    No answers on this topic
    Contivio.com
    No answers on this topic
    Cons
    3CX
    • I would like to be able to see direct-dial numbers on the handsets. Currently that is not possible but that would be a nice feature.
    • You need an SBC per location, which can be a point of failure.
    • You also need a server that might get disconnected, which is another point of failure.
    Incentivized
    Read full review
    Contivio.com
    • No mobile app for cell phone use. Seems very weird that you have to be tied to a computer to manage your settings.
    • No web portal for easily adjusting call forwarding or status
    • Requires signing in and out every day because it will log out randomly.
    Incentivized
    Read full review
    Likelihood to Renew
    3CX
    No answers on this topic
    Contivio.com
    No answers on this topic
    Usability
    3CX
    No answers on this topic
    Contivio.com
    No answers on this topic
    Support Rating
    3CX
    The 3CX Phone System is only a five because while they provide set-up/how-to/Q and A documents to help your district or company get started, they do not offer support for free. The documents provided, though, are good enough for you to get you up and running. We also found a good source of help through a sip trunk provider, which was a 3CX reseller provider.
    Incentivized
    Read full review
    Contivio.com
    No answers on this topic
    Alternatives Considered
    3CX
    No answers on this topic
    Contivio.com
    Jive is behind the times in terms of user interface and functionality.
    Incentivized
    Read full review
    Return on Investment
    3CX
    • 3CX has a lot to offer for a very low cost as its business model is based on simultaneous calls and not per device. It's very cost effective and very affordable.
    • As the 3CX server does not require a high-performance server to run, with the Public Cloud option, it might allow even further savings.
    Incentivized
    Read full review
    Contivio.com
    No answers on this topic
    ScreenShots

    3CX Screenshots

    Screenshot of Video ConferencingScreenshot of Advanced Contact Center ReportingScreenshot of Management DashboardScreenshot of Live ChatScreenshot of 3CX AppScreenshot of See the Status of Your Colleagues