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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Contivio.com

    Score10 out of 10
    N/AContivio.com is cloud-based call center software with multi-channel support features that enable clients to take and make calls, route calls, integrate their call center solution with their existing CRM, and generate analytics.N/A
    Pricing
    Contivio.com
    Editions & Modules
    No answers on this topic
    Offerings
    Pricing Offerings
    Contivio.com
    Free Trial
    No
    Free/Freemium Version
    No
    Premium Consulting/Integration Services
    No
    Entry-level Setup FeeNo setup fee
    Additional Details
    More Pricing Information
    Community Pulse
    Contivio.com
    Considered Both Products
    Contivio.com
    Chose Contivio.com
    We started with them, because of the integration with our system, which has been good. No need to compare it with other systems. So far we've seen other possibilities, but no integration with our system, so why bother.
    Incentivized
    Chose Contivio.com
    Though I still use all of these three applications for my work but I find Contivio convenient to use because I don't have to use different applications to manage my calls or chats with the same client. The feature of keeping it all in one place is something that Contivio wins …
    Incentivized
    Chose Contivio.com
    Jive is behind the times in terms of user interface and functionality.
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    Features
    Contivio.com
    Contact Center Software
    Comparison of Contact Center Software features of Contivio.com
    Feature
    Contivio.com
    8.0
    2 Ratings
    4% below category average
    Validate callers8.01 Ratings
    Call forwarding8.02 Ratings
    Click-to-call (CTC)8.02 Ratings
    Warm transfer9.01 Ratings
    Call tracking7.02 Ratings
    Multichannel integration8.01 Ratings
    CRM software integration8.01 Ratings
    Workforce Optimization (WFO)
    Comparison of Workforce Optimization (WFO) features of Contivio.com
    Feature
    Contivio.com
    7.0
    1 Ratings
    16% below category average
    Recording7.01 Ratings
    Quality management7.01 Ratings
    Call analytics7.01 Ratings
    Customer interaction analytics7.01 Ratings
    User Ratings
    Contivio.com
    Likelihood to Recommend
    8.0
    (2 ratings)
    Likelihood to Renew
    7.0
    (1 ratings)
    User Testimonials
    Contivio.com
    Likelihood to Recommend
    Contivio.com
    No answers on this topic
    Pros
    Contivio.com
    No answers on this topic
    Cons
    Contivio.com
    • No mobile app for cell phone use. Seems very weird that you have to be tied to a computer to manage your settings.
    • No web portal for easily adjusting call forwarding or status
    • Requires signing in and out every day because it will log out randomly.
    Incentivized
    Read full review
    Likelihood to Renew
    Contivio.com
    No answers on this topic
    Usability
    Contivio.com
    No answers on this topic
    Alternatives Considered
    Contivio.com
    Jive is behind the times in terms of user interface and functionality.
    Incentivized
    Read full review
    Return on Investment
    Contivio.com
    No answers on this topic
    ScreenShots