360dialog vs. Zendesk Sunshine Conversations

Zendesk Sunshine Conversations (formerly Smooch) would be well suited for the companies who have mission critical conversations with their customers and need to be able to document and track everything for reporting purposes, such as a Help Desk, like we have in place. It wouldn't be suited for people who have to consistently go back to previously tracked tickets to re-open.

Incentivized

• Creating support ticket
• Distributing tickets among agents
• Integration

Incentivized

• Everything I found good, no improvement as of now

Incentivized

We were able to reduce our monthly license cost in nearly 50% which is key on emerging markets and being a startup with a reliable solution that integrates with most of our internal systems. Support and documentation in spanish was also a key factor in our case as we are based in Latam and not all of our developers and team members are fluent in english.

Incentivized

• Add another way of contacting our users
• Add more detail to our tech support tickets
• Offload some of the follow up requirements from the engineer to the coordinator

Incentivized