TrustRadius

360dialog vs. Zendesk Sunshine Conversations

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
360dialog
Score 8.5 out of 10
Mid-Size Companies (51-1,000 employees)
360dialog is a WhatsApp Business Solution Provider (BSP) for the WhatsApp Business API. USPs are: - Developer friendly API: direct access to WhatsApp Business API, Sandbox available - No extra documentation additional to the original WhatsApp…N/A
Zendesk Sunshine Conversations
Score 7.8 out of 10
N/A
Zendesk's Sunshine Conversations (formerly Smooch.io) lets users unify messages from every channel into a single conversation, and build interactive messaging experiences anywhere. Smooch was acquired by Zendesk in May 2019.N/A
Pricing
360dialogZendesk Sunshine Conversations
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
360dialogZendesk Sunshine Conversations
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
360dialogZendesk Sunshine Conversations
Best Alternatives
360dialogZendesk Sunshine Conversations
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Quadient Inspire
Quadient Inspire
Score 8.6 out of 10
Enterprises
Flurry Analytics
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Score 8.6 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
360dialogZendesk Sunshine Conversations
Likelihood to Recommend
-
(0 ratings)
7.6
(5 ratings)
User Testimonials
360dialogZendesk Sunshine Conversations
Likelihood to Recommend
360dialog
No answers on this topic
Zendesk
Is a cost-effective platform that will help you to have a better communication with your customers and users. Easy to integrate with most common platforms with key reporting features if you care for customer experience. In terms of compliance, does a great job on the ability to check customer data and where is stored, for GDPR this was a key feature.
Verified User
Anonymous
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Pros
360dialog
No answers on this topic
Zendesk
  • Connects all customer data
  • Easy to connect
  • Easy to use reporting
Verified User
Anonymous
Read full review
Cons
360dialog
No answers on this topic
Zendesk
  • Support for special characters (ñ and accents)
  • Better integration with exsiting tickets in ZenDesk
  • Android App is lacking
  • Support for mobile browsers
  • Support for iOS devices
AH
Alejandro Huerta
COO (Chief Operations Officer)
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Alternatives Considered
360dialog
No answers on this topic
Zendesk
First and foremost, we are able to send responses quicker. In the past, a team member had to go out every morning and share queries. That meant we would take almost 24 hours to respond. Now with Zendesk Sunshine, we had automated the conversations.
Deepa Kumari | TrustRadius Reviewer
Deepa Kumari
Campaign Specialist
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Return on Investment
360dialog
No answers on this topic
Zendesk
  • Overall I have great experience with Zendesk Sunshine Conversations
Mohammad Rashid Raza | TrustRadius Reviewer
Mohammad Rashid Raza
Technical Lead
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ScreenShots

360dialog Screenshots

Screenshot of Messaging via WhatsApp