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31West Global Services vs. AppleCare for Enterprise

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    31West Global Services

    N/AN/A31West is a provider of Customer Support, Tech Support & Help Desk services. The company's delivery center operates 24/7/365. The company specializes in Call Center, Help Desk & Back Office Services to small and medium businesses in the US. The company boasts 21+ years of experience, deep domain knowledge, and multi-industry exposure. And they state they have worked with companies from across the globe, spanning multiple verticals and industries.N/A

    AppleCare for Enterprise

    Score7 out of 10
    N/AAppleCare for Enterprise includes priority onsite service and 24/7 support help keep end users up and running, offering coverage for every Mac, Apple Studio Display, iPhone, and iPad. AppleCare for Enterprise includes flexible service options, priority onsite services, and as fast as next-business-day device repair or replacement.N/A
    Pricing
    31West Global ServicesAppleCare for Enterprise
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    31West Global ServicesAppleCare for Enterprise
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeOptional
    Additional Details
    More Pricing Information
    User Ratings
    31West Global ServicesAppleCare for Enterprise
    Likelihood to Recommend
    -
    (0 ratings)
    7.0
    (1 ratings)
    User Testimonials
    31West Global ServicesAppleCare for Enterprise
    Likelihood to Recommend
    31West Global Services
    No answers on this topic
    Apple
    AppleCare for Enterprise is probably better suited for a large scale business. As a school, we lies the repair speed and phone support. But other inclusions like the no reason repairs for 4% or Mac and 10% or iOS just isn’t worth it. In the amounts of devices that we are buying, this is a small number and won’t help in any way. But in business case where you have staff that look after their devices, then this would be appropriate.
    Incentivized
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    Pros
    31West Global Services
    No answers on this topic
    Apple
    • Speed of service
    • Ease of booking
    • Knowledge of support
    Incentivized
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    Cons
    31West Global Services
    No answers on this topic
    Apple
    • Phone support
    • Part delays
    • No reason repairs
    Incentivized
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    Alternatives Considered
    31West Global Services
    No answers on this topic
    Apple
    We use other repair and warranty options from our partner vendors. But AppleCare for Enterprise allows a faster turnaround. Our vendors have us ship devices to them for repair so our turn around time is longer. AppleCare for Enterprise can be repaired onsite and most of the time, next business day. This allows us to get the device back to the staff member or student faster.
    Incentivized
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    Return on Investment
    31West Global Services
    No answers on this topic
    Apple
    • Positive - repair turn around.
    • Positive - repair booking process is quick.
    • Negative - part delays.
    Incentivized
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